Your staff are EXTRAORDINARILY ill-informed on the hours and amenities of the facilities. I called the front desk to confirm on various occasions the hours of the steam room in the main Jackson Gore building - specifying that I did not mean the Spring House. Each time, and by different employees, I was assured that it opened at 10:00 am. When I did make it down there, the whole spa was closed and a woman at the front desk told me it was only the Spring House that opened at 10:00 and the main building spa does not open until 1:00pm. After going to the Sauna at the Spring House instead, it was off and there was no employee around to ask for help. Furthermore, when I got back to my room, the other people staying with me said they had just returned from the main building steam room and a maintanence person simply let them it.
Additionally, upon making this reservation over 4 months ago, I was overly and bordering on annoyingly clear that we wanted to be in the main building, as one of our guests would not be skiing and we wanted to give her an easy trip to the lobby/ bar/ restaurant/ spa. We were assured that we were in the main building, yet when we arrived on January 7th we were not in the main building and were told that we must not have been clear with our request.
- Official Description (provided by the hotel):
- The Jackson Gore Village includes a variety of beautiful, classic and luxurious residences. In addition to the original Jackson Gore Inn, the adjacent Adams House and Bixby House offer larger, more spacious units with the newest furnishings in an ideal setting. Options include standard and executive rooms, studios, one and two-bedroom suites (some with lofts), up to 3-bedroom penthouses. Most units have a jetted tub and all have entertainment centers. ... more less
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- Also Known As:
- Jackson Gore Hotel Ludlow