We've been going to Bella Luna's every summer since it opened and have seen it go downhill over time. Our last meal there prompted us to look for another place for dinner while in Ludlow (which turned out to be a good thing; we found a great place!). Granted, the building is beautiful; the interior is a feast for the eyes. It raises expectations, and these were met our first couple of times there. Not any more.
Bella Luna has a terrible problem with service, always has. Servers see you promptly after seating and may bring drinks within a short time, but the delays for taking the order, putting bread on the table, filling water glasses and actually bringing food are very long. More than once during our last dinner I looked around the crowded dining room and saw many people waiting for something and not one employee in sight. I have no idea where they go or what is taking their attention off their customers, but it's a chronic problem. When the servers do show up, they appear overwhelmed. They're very nice, but they're distracted and even breathless at times.
If it were just the service problem, I wouldn't be writing this review, but the food is not that good anymore. For this past dinner, when we did get our bread rolls, they were cold, dried out and fell apart while buttering. The salads were fresh though, which was nice. My puff pastry escargot was okay for inventiveness (and I like pastry), but the snails were overcooked and chewy. My stuffed chicken breast was over-cooked and dry; it was so bad that I could only eat a third of it. My husband's steak tips were overcooked and chewy. We skipped coffee and dessert, and waited so long for our check that we were discussing leaving an approximate amount of cash on the table and leaving.
There are better places to eat in Ludlow, for better food, service and value. Just check Trip Advisor!
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