Greenbrier Inn is a family owned hotel, and as such, you, the traveler, is willing to forgive for a few things that are not perfect, but in return you expect to get a cozy experience and a personal treatment, in other words you expect to feel at home.
Greenbrier doesn't have the best location, doesn't have a great view from its rooms, is a bit old fashion and provides a basic breakfast. But as a family owned hotel where the family members do work there, it has a great potential to give you the feeling you've got home anytime you get back to your room.
Unfortunately we had a bad experience there that made us feel like a teenager that wants to run away from home. We ordered 3 nights after having good mail and phone conversations with Greenbrier, at the day we were supposed to come, our flight was cancelled, and we had to drive all night from Washington DC to Killington. We left DC at 23:00 and arrived at 9:30. We let the hotel know about this at the evening we were supposed to come, so they knew the room will be left unused through the whole night. Not only our flight was cancelled and we had to drive so many hours, and one out of 3 ski days was ruined, the owner of the hotel with no sensitivity and lots of greed told us that we have to pay for the night we spent driving, even though it was a week day and the hotel was practically empty.
This is a behavior I would expect from a large chain when talking to a clerk, not from a family owned hotel talking to the owner.
- Official Description (provided by the hotel):
- A modern hotel with Vermont country inn charm. Conveniently located just off the Killington Road. Attractively decorated with beautiful mountain and valley views. Our second generation family-run Inn affords a true commitment to customer service. Common area lounge with fireplace, free Wi-Fi, television and games. Continental breakfast served each morning in the lounge. Non-smoking property with 21 spacious guest rooms all with private bath, refrigerator, hairdryer, cable television, telephone and patio or balcony. On site 7,000 square-foot gift shop full of unique gifts and home decor. The gift shop is a year round destination for travelers throughout the world. Guests enjoy complimentary use of snowshoes to explore on premises nature trails that follow our brook. In the spring, summer and fall try your hand at fly-fishing with beautiful gardens and sitting area. Enjoy the warmth, casual elegance and friendly service of the Greenbrier Inn. Amenities: Lounge with Fireplace & Wi-Fi, Continental Breakfast, In-room refrigerator, balcony or patio attached to rooms, Non-Smoking property. ... more less
- Reservation Options:
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- Also Known As:
- Greenbrier Hotel Killington