We arrived on Saturday Dec 21 to a mountain covered in snow...but it began raining...and the next day Jay Peak did not even open AT ALL. The management refused to give us any money back, although we had a ski/splash/stay package, nor would they give us tickets for the skating rink. So I ended up having to PAY to entertain my kids, after I had already paid for skiing.
The major problem with this resort is that is is literally run by kids, and people who have been working there for 5 minutes. No one is in charge, and no one can make adjustments. When my kids went to use the laundry room the machine 'ate' their coins, the front desk told them they are not authorized to give money back...and then put OUT OF ORDER signs on the machines. So the ENTIRE hotel had NO LAUNDRY. Unacceptable when the hotel is sold out for a holiday week.
The room was nice enough and spacious enough. It was quiet, and is as ski in and out as it gets. Daily maid service was awesome, and they did a good job. Keurigs in the room, which I guess is nice for some, but when you want a POT of coffee, or you bring your own delicious coffee and cannot brew it, bummer. Bring your own french press!!!! Or suffer with crappy coffee made one teeny cup at a time...
If you like the water park or the fitness center, be aware they are both a solid 5 minute walk through tunnels to get to the Hotel Jay...btw the fitness center is very well stocked and it saved me when the snow stunk.
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