Jay peak boasts a lot of snow, but what they need is some serious customer service training. From Wendy in reservations who was both rude and incompetent, to the staff at check-in, to the lift attendants, to the wait staff and bartenders... Everyone seemed to be annoyed that there were people at the resort spending money, creating jobs, and trying to enjoy their friends and families on vacation.
It is obvious that the management either does not care or does not understand how to create a friendly culture for their customers. The employees are obviously not happy with their jobs, and it shows. Even my 2 kids asked why everyone was so rude at Jay. It was strange how this feeling spread throughout the resort... even to the customers on vacation.
Talked to a bunch of frequent skiers that commented it is always this way, you just have to get used to it...
If you’re looking for a place to relax, have fun and be around some smiling faces, DON’T COME HERE! There are much better options. Try Loon, Stowe, or Smugs.
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- Also Known As:
- Jay Peak Hotel Jay