We travelled here with our teens at March Break this year. The new facilities were fantasitic. 2 bedroom suite was brand new and well appointed. Only possible upgrade could be a washer and dryer (but I think that the rough -in was there in a closet).
Staff at front desk were slow, disorganized and a bit inconsiderate. Certainly could use some assistance from their management. This is the only negative bit about this hotel.
With large numbers of guests checking in and out in a short time frame, the management should have been proactive and added additional staff to decrease the wait times (up to 3 hours for some families) and facilitate the process. When I pointed this out to the staff manager, his response was a rather rude "it's busy, and you people will just have to wait until their rooms are cleaned".
An inadaquate response given the volume of guests arriving a departing during that time frame.
Front desk staff were ill prepared and somewhat ignorant of the appropriate communication process (and even who was on duty to contact for answers) as well as who to direct their concerns to. Staff need more training but this is management's job to facilitate.
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- Also Known As:
- Jay Peak Hotel Jay