We live in Ottawa so for us to choose a waterpark/hotel vacation, Jay Peak is the answer! We used to drive to Great Wolf Lodge in Niagara Falls but not anymore! A short (for us) 3 1/2 hour drive and we were there. As I write this review, I am sitting in our hotel room in the Jay Hotel, in front of my warm and cozy gas fireplace. I gave this vacation 5 stars and will list all the tips/positives then will end with a few suggestions as I know Management reads these.
I read the negatives before coming. We were here the weekend of Feb 17-19 and the hotel was 100% sold out. So, we were worried as well that the waterpark would be unbearably crowded. It was full but I disagree with other reviewers. We rarely waited more than 10 minutes for any water slide. It seems that they HAVE address the issue of overselling the park. Yes, there were towels/stuff everywhere but that's because people were occupying the chairs/tables. I watched and everyone seemed to have a place to put their stuff. The outdoor hot tub was HOT and not a wet towel or cup in sight.
We stayed in a Queen room with a pull-out for the kids. There was a kitchenette with a microwave, 2-burner ceran stove top, kettle, Keurig coffee brewer, toaster and bar-sized fridge. I had called to ask about in-room amenities, so we brought lots of food and snacks. Handy! Our room had a working gas fireplace and one of the nicest bathrooms we've ever seen, and like other reviewers, we travel a lot.
We ate at the Foundry Pub & Grille. We were shocked when my 5 yr-old got her kids' meal pizza. It was at least 12" across! 8 slices! We were able to have it for lunch the next day as well. If you have two kids, they could very easily share it. Ditto the kids' meal Mac and cheese. It would feed an adult easily and tasted incredible...not "kiddy" Mac n' cheese at all...
As for tiny suggestions, I have a few. The web site could do far better at advising what the room features are. I realize now that this is because not all rooms have all the things our room did, however, even a simple list of the basics like an in-room safe, hair dryer, microwave etc., would be helpful. I had to call and bother staff with a question that could have been answered on the web site.
I love the individual Keurig coffee makers! We asked for hot chocolate K-cups for the kids and there weren't any. Huh? It's winter!!
No fans in the bathrooms. I still don't understand this when hotels do this.
There should be some sort of washable mattress pad/cover on the mattress of the pull-out couch. When we made up the bed and realized there would only be a thin sheet between the mattress and our kids, we were a little weirded out. I think even a thin cover would still allow the couch to be folded up. And if it won't, provide a clean mattress cover with the sheets/blankets.
Finally, there needs to be one more garbage at the end of the waterpark near the stairs to the slides and entrance to the lazy river. I saw quite a few half-empty cups left sitting because kids had nowhere to throw them before climbing the stairs.
The staff is wonderfully attentive and cement above and beyond to ensure our stay was enjoyable. It worked. We will be back!
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- Also Known As:
- Jay Peak Hotel Jay