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Grafton Inn
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Reviews (359)
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All reviewsphelps barnnew englandcheese shopthe main dining roomlocal cheesebeautiful villageoutdoor centerwedding weekendmain buildingcountry breakfastcheese and crackersgeneral storefront porchcross country skiget away from it allcharming placebreakfast was included
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199 - 204 of 359 reviews
Reviewed January 4, 2014

This is the third New Year's that my partner and I have spent at the Grafton Inn. When we first arrived, things were not quite the same as in previous years. The Inn was not quite up to the same standards. We spoke with Don, the new innkeeper, and he was incredibly responsive and addressed our concerns almost immediately. The substandard buffet breakfast served the first two mornings became the regular sit-down, delicious meal that we were used to. The new cider and cheese get together in the afternoons made for a great way to meet and mingle with the other Inn guests. The housekeeping staff was also responsive. The Inn's restaurant staff was a bit overwhelmed on New Year's Eve, but the food was very good. The service and the food were impeccable two days later. The band at the Phelps Barn was wonderful on New Year's Eve, and the bar is a nice addition in the barn. The Inn should also go back to placing the welcoming cheese in the room (it is a great advertisement for the store across the street). All in all, our holiday turned out to be the great experience we are accustomed to, after a bit of a rocky start. We will defintely return later this year.

Stayed: January 2014, traveled as a couple
Thank Kevin2736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nkeeper, General Manager at Grafton Inn, responded to this reviewResponded January 6, 2014

Thank you Kevin for your kind review. We very much appreciate your candor and for recognizing our effort and ability to remedy a "rocky start" to your holiday vacation. We are all so glad that you enjoyed your stay with us and look forward to welcoming you and your partner here at the Grafton Inn again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 23, 2013

We stayed one night at Grafton with little notice and under very difficult circumstances. The staff, upon booking and during our short stay, could not have been kinder or more thoroughly professional in helping us with a one-night stop on our way to a funeral in the familiar north of the state. We knew little of southern Vermont but badly needed diversion in our long trip, and settled on Grafton from having seen it on the internet. When that approach got jammed up a bit, we called directly, and the front desk staffer bent over backwards to accommodate us on an already-booked Friday night in September, despite a large, lively wedding about to take place. The painstaking care the staff took in our case made a great difference at a most difficult time, so we'd recommend this inn and its staff at any time, under any circumstances, in any season. Well, maybe except Mud Season, but to each his own...

Room Tip: Call and talk to staff.
  • Stayed: September 2013, traveled with family
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Thank MNM010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nkeeper, General Manager at Grafton Inn, responded to this reviewResponded December 26, 2013

Thanks so much for taking the time to let us know about your experience here at the Grafton Inn. Our staff certainly takes pride in making sure that each and every guest here at the inn leaves with a positive impression and a desire to return again. We hope to see you here again soon !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2013 via mobile

It upsets my wife and I to write this review because the Inn means a lot to us. We were married here last year and had a magical experience. It really has a special place in our past. The staff were wonderful and catered to everything. All of our overseas guests had a wonderful time.

We returned for the first time since in December this year to find that a lot has changed. Cost cutting seems to be going on behind the scenes and it is starting to show to those who have stayed at the inn before.

During our stay there was no night manager or inn keeper present over the weekend like there used to be. We were almost smoked out of our room on the third floor due to an incident with one of the fireplaces and the staff tried but didn't respond very well. We had to leave the building and sit outside because the barn was hosting a function.

We also missed the personal touches we'd taken for granted before. The 5-10 minutes of catching up and hearing personal stories from the inn keepers for example. We were always made to feel special and welcomed back each time as if it were a home away from home. It was the kind of place where you got the table, chair or server you liked without asking. People just knew. It was so rare.

We had dinner in the restaurant on one night and the food appeared within 3-4 mins of ordering. It tasted like it had been pre prepared and re heated. It was busy but we'd never had that problem before. The food had always been impeccable. So fresh and tasty.

I felt sorry for the housekeeper servicing our room. She was rushed and seemed to almost be under a time limit. There were small things missed. Things weren't as clean or in place as they used to be. We also didn't get cheese and an apple in the room like we used to.

The staff themselves were still trying hard. They were still friendly. We saw some familiar faces but they struggled to find the same welcoming touches they had before. It was almost like they'd been briefed before about return guests and it only showed this time when they struggled to remember our names. This had never happened before.

All of these things while small individually contributed to making the inn a very special place in Vermont. It is still a peaceful and enjoyable place to stay but I really hope it improves over the next few months and gets back to how it used to be. New guests probably won't notice the difference but if you've stayed before you definitely will.

I'm not sure the reasons behind all of the change by the Windham Foundation, but it's had a negative impact. I hope the new staff work hard to bring the special touches back soon. They're going to start to see a financial impact next year when weddings cut back and return guests notice the difference.

We'll be back to see at some point. Maybe not as soon as we would have previously.

Stayed: December 2013, traveled as a couple
5  Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

We came to relax, be pampered, enjoy Vermont. The Grafton Inn did not disappoint. Early snow combined with glowing fireplaces, seasonal decorations, mellow vibe, comfy beds, delicious meals & attentive staff to provide 2 days & nights of charm. With family that used to live in VT, now deceased, we have missed it.

We were in the Homestead building, which was quiet, directly across from the main inn. Staff was friendly and competent. When eating in the Tavern/Barn, the food comes from the main kitchen and is a bit slow to arrive. The rate for the non-weekend nights in this low season, makes for a good value. Excellent breakfasts.

The first part of Dec seems to be quiet between the holiday times of Nov & Dec and that was just what we needed. We chatted with others who have made this time to visit a yearly tradition. Unfortunately, our schedule did not allow for much exploration of the area, so hope to return although Grafton is a bit off our usual paths of travel.

  • Stayed: December 2013, traveled as a couple
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Thank ShiningBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

We spent the Thanksgiving period at this beautiful historic inn which is located in a Norman Rockwellian village. We will forever cherish these memories. The staff and management bend over backwards to cater the guests, The food in the tavern and dining room is cooked and served with perfection. The chef is unexcelled with his recipes and cooking. We loved our lovely room with the great view. Walks in the town are so delightful. The inn has been in existence since 1801 and many many famous people have stayed here including Rudyard Kipling.

Room Tip: All the rooms are of the same enjoyment.
  • Stayed: November 2013, traveled with family
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1  Thank joe d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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