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“New Management, not the same”
Review of Grafton Inn

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Grafton Inn
Ranked #1 of 1 Hotels in Grafton
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“New Management, not the same”
Reviewed December 21, 2013 via mobile

It upsets my wife and I to write this review because the Inn means a lot to us. We were married here last year and had a magical experience. It really has a special place in our past. The staff were wonderful and catered to everything. All of our overseas guests had a wonderful time.

We returned for the first time since in December this year to find that a lot has changed. Cost cutting seems to be going on behind the scenes and it is starting to show to those who have stayed at the inn before.

During our stay there was no night manager or inn keeper present over the weekend like there used to be. We were almost smoked out of our room on the third floor due to an incident with one of the fireplaces and the staff tried but didn't respond very well. We had to leave the building and sit outside because the barn was hosting a function.

We also missed the personal touches we'd taken for granted before. The 5-10 minutes of catching up and hearing personal stories from the inn keepers for example. We were always made to feel special and welcomed back each time as if it were a home away from home. It was the kind of place where you got the table, chair or server you liked without asking. People just knew. It was so rare.

We had dinner in the restaurant on one night and the food appeared within 3-4 mins of ordering. It tasted like it had been pre prepared and re heated. It was busy but we'd never had that problem before. The food had always been impeccable. So fresh and tasty.

I felt sorry for the housekeeper servicing our room. She was rushed and seemed to almost be under a time limit. There were small things missed. Things weren't as clean or in place as they used to be. We also didn't get cheese and an apple in the room like we used to.

The staff themselves were still trying hard. They were still friendly. We saw some familiar faces but they struggled to find the same welcoming touches they had before. It was almost like they'd been briefed before about return guests and it only showed this time when they struggled to remember our names. This had never happened before.

All of these things while small individually contributed to making the inn a very special place in Vermont. It is still a peaceful and enjoyable place to stay but I really hope it improves over the next few months and gets back to how it used to be. New guests probably won't notice the difference but if you've stayed before you definitely will.

I'm not sure the reasons behind all of the change by the Windham Foundation, but it's had a negative impact. I hope the new staff work hard to bring the special touches back soon. They're going to start to see a financial impact next year when weddings cut back and return guests notice the difference.

We'll be back to see at some point. Maybe not as soon as we would have previously.

Stayed December 2013, traveled as a couple
Helpful?
5 Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
USA
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 18, 2013

We came to relax, be pampered, enjoy Vermont. The Grafton Inn did not disappoint. Early snow combined with glowing fireplaces, seasonal decorations, mellow vibe, comfy beds, delicious meals & attentive staff to provide 2 days & nights of charm. With family that used to live in VT, now deceased, we have missed it.

We were in the Homestead building, which was quiet, directly across from the main inn. Staff was friendly and competent. When eating in the Tavern/Barn, the food comes from the main kitchen and is a bit slow to arrive. The rate for the non-weekend nights in this low season, makes for a good value. Excellent breakfasts.

The first part of Dec seems to be quiet between the holiday times of Nov & Dec and that was just what we needed. We chatted with others who have made this time to visit a yearly tradition. Unfortunately, our schedule did not allow for much exploration of the area, so hope to return although Grafton is a bit off our usual paths of travel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShiningBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Deerfield, Massachusetts
Level 5 Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 28, 2013

We spent the Thanksgiving period at this beautiful historic inn which is located in a Norman Rockwellian village. We will forever cherish these memories. The staff and management bend over backwards to cater the guests, The food in the tavern and dining room is cooked and served with perfection. The chef is unexcelled with his recipes and cooking. We loved our lovely room with the great view. Walks in the town are so delightful. The inn has been in existence since 1801 and many many famous people have stayed here including Rudyard Kipling.

Room Tip: All the rooms are of the same enjoyment.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joe d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White River Junction, Vermont
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 26, 2013

I brought a group here for a 2-day business meeting. The staff was efficient and anticipated all our needs. The variety of meeting spaces really allows for break-out chats and efficient work. The Phelps Barn was the perfect place to relax at the end of the day. The rooms are comfortable and just beautiful. Thank you!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maymomvt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Britain
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 25, 2013

Loved it! Much more than I anticipated. The room was clean, the bed was extremely comfortable. The location was perfect. The restaurant was tasty, and the rustic tavern was simply awesome. If you are looking for an affordable weekend getaway, a cozy atmosphere, friendly people, delightful village, delicious food, then the "Grafton Inn" is exactly what you want. I'm so thankful to the others who shared their feedback on this place, and now I'm doing the same.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 6 Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed November 22, 2013

We had a night here on our travels and had a very nice suite on the middle floor. It was the quiet out of season time but I am afraid sleeping was not an option. As it is an old building soundproofing does nor exist and the guests in the room above us with a baby were walking up and down all night like a herd of elephants. The problem of noise was worsened by the old electric heating system which creaked and groaned terrible when the thermostat went on and off. We could hear the ones in the room above too. The evening meal was poor but the staff were very nice throughout the hotel.

Room Tip: Choose the top floor.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DGoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Mass
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 17, 2013

The fact that village of Grafton and every business in it, including the Grafton Inn is run by a non profit endowment means that this picture-perfect place is kept in superb shape. The profits are plowed into keeping the village and Inn in excellent condition. The Inn sits in the middle of the small village made up of a few houses, a general store, lovely green pastures (or cross country tails in winter). It's what you would expect the "perfect" village to look like. There is a lovely outdoor pond surrounded by a large lawn, a great place for swimming in the summer. In addition to the main Inn there are number of adjacent buildings with rooms, with historic architecture, also furnished with period furniture, but otherwise fully modernized.
There is glass enclosed breakfast room in the Inn and a generous full breakfast is included in the rate. The co-located restaurant serves lunch and breakfast.
Lots of great walking or hiking - a small cheese factory, cows in the meadows. Very picturesque.
A great place to visit and spend time seeing the surrounding Vermont countryside and other small towns.

Room Tip: We've had rooms all over the inn and in the annexes and have enjoyed them all. They are all well...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grafton Inn

Property: Grafton Inn
Address: 92 Main St, Grafton, VT 05146 (Formerly The Old Tavern at Grafton)
Phone Number:
Location: United States > Vermont > Grafton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Grafton
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grafton Inn 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Since 1801, this historic inn has been providing visitors with the finest comforts and amenities in a quintessential Vermont setting. The inn features 44 individually appointed rooms, including seven suites and four guest homes. The award-winning Old Tavern Restaurant features locally inspired American cuisine; open nightly for dinner. Pub menu at Phelps Barn Pub. Members of Distinctive Inns of New Englands. ... more   less 
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Also Known As:
Grafton Hotel Grafton
Old Tavern Grafton
Old Tavern Hotel Grafton

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