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“Check everything well before you settle into bed”

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Quality Inn Colchester / Burlington
Ranked #4 of 5 Hotels in Colchester
Quebec City, Canada
2 reviews
“Check everything well before you settle into bed”
Reviewed July 12, 2009

We stayed overnight at this hotel. One of our bed had sheets with mascara stains on top and pee stains on the bottom. No way someone making the bed could have missed this.

When we reported it, the staff was unapolegetic and acted unsurprised.

  • Stayed July 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canuck2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this review, November 25, 2013
Thank you for posting a review. We apologize for any inconveniences you experienced. I would never expect a guest to stay in a room that they were not satisfied with. We do encourage our guest to let us know of any housekeeping or maintenance issues during your stay so that we can address any issues in the appropriate manner. Seeing that you stayed with us a couple years ago, we hope that in the future you give us a second try. We look forward to better serving you.
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659 reviews from our community

Traveler rating
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    75
    86
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
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  • English first
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English first
Seattle, Washington
Level 6 Contributor
98 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 14, 2009

Stayed there for 2 nights, and very close to everything (food, gas station, HWY exit #16 only two traffic lights away, and only 10 mins drive to the airport). Our room was OK size, but the breakfast was not much of choices. Internet was free which was a PLUS for going online and checking emails.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chloebebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this review, November 25, 2013
Thank you for reviewing our hotel. We are pleased that our location was convenient and reasonably priced to accommodate your needs. Seeing that you stayed with us a couple years ago, our hot continental breakfast now gets wonderful reviews. We look forward to accommodating you again if your in the area. Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo,NY
Level 6 Contributor
176 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 26, 2009

Me and my wife recently decided we would spend a few days in Vermont, in particular the Burlington area. but also has it was only a mini-vacation we decided we would try to do it as inexpensively as possible, after seeing where we could stay that was close to Burlington without actually being in Burlington we decided on Colchester, after reading reviews on this hotel we decided to book it as really for about $55 a night you couldn't go wrong.
We drove from our house in Buffalo NY to Colchester in about 7 hours, after arriving at the hotel around dinner time we checked in, the girl on the front desk while not being particularly overly friendly was courteous enough and checked us in in about 5 minutes, after arriving at the room we got exactly what we expected, a decent size room with a big king size bed and a good size bathroom with a shower, but really nothing much else, after hooking up to the free wireless internet to get directions to go and see the sights we found our internet connection to be below average, it would stay that way for the duration of the stay.
The hotels location is excellent, its about a minute from the thruway and you can get into Downtown Burlington in less than 10 minutes, there is also most of the conveniences very close to the hotel as well, there are places to eat, fast food restaurants and local restaurants as well, there is a Gas Station right on the corner of the road where the hotel is and a supermarket within a mile.
The hotel has an outdoor pool that looked decent enough ( although we didn't get the chance to use it as the weather just wasn't quite warm enough ) and the fitness center while adequate was everything we expected.
The only real major problem was that if we didn't go and ask to have our room cleaned they wouldn't have done it, I asked and was told they would skip by your room if you have the DO NOT DISTURB sign on your door, but would go past again before 2pm if you had left the room, we were out of our room by 11am to see some of the sights and returned around 4pm to see our room still hadn't been touched, but they did have someone clean our room, still I expected more.
But overall you get exactly what you pay for, I was actually very happy with the stay for under $60 a night, and have stayed in hotels costing twice that much and had the same experience, I wouldn't recommend this hotel for a long stay, but for the casual business traveller or the short stay vacation then this worth considering.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank martyfarty69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this review, November 25, 2013
Thank you very much for taking the time to review our hotel and giving us positive feedback. It is great that you were able to spend some time in the area and do some sight seeing. We do apologize that housekeeping did not clean your room. We are happy that you let us know so that we could take care of the issue immediately. We do look forward to accommodating you again in the future if you're in town. Have a great day!
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North East USA
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 19, 2009

The hotel is inexpensive, clean and convenient. I stay during the ski season here and have quick access to the highways, just minutes from downtown Burlington and save money.

I have never had a problem with the staff which have always been nice and respectful.

Discount ski tickets at Smuggs and Bolton at the front desk.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cichness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this review, November 25, 2013
Thank you very much for taking the time to review our hotel. We are glad to hear that our location and establishment are convenient and fit your needs. Our staff takes pride in giving the best service possible and it is great to hear that they were able to accommodate you during your stay. We look forward to seeing you this winter!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stillwater, MN
Level 6 Contributor
198 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed November 11, 2008

A typical Quality Inn - clean, quiet, safe, good staff, etc Breakfast area was above average Burlington is small town so this location was convenient.

Stayed October 2008
Helpful?
Thank StillwaterTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this review, November 25, 2013
Thank you very much for taking the time to review our hotel. Our staff takes pride in giving the best service possible and it is great to hear that they were able to accommodate you during your stay. We hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington
1 review
Reviewed October 19, 2008

Beware of crooked management and incompentent hotel front desk staff. My reservation for a block of rooms was messed up in more ways than I care to type about. The manager of the hotel is a very shady character who lied directly to my face and over the phone.

Here are things to look out for:

1. I blocked rooms for a certain weekend. Months later when I checked on it (after groups were complaining we didn't have a reservation) I found out the rooms were blocked on the wrong weekend.

2. Once this was screwed up the hotel staff did nothing to correct it. They did give us the remaining rooms in the hotel, about 1/4 of what we needed for the event.

3. The manager agreed to a kickback of $5.00 per night per room to host our groups. Once done he agreed over the phone 3 times to send the check and later played stupid to avoid paying it insulting me by saying "he could not locate a contract" when it was a perfectly legally binding verbal agreement.

4. Teams that stayed there reported the hotel was "okay", but I have direct knowledge of people who have made reservations at this hotel where the prices magically change when you check in.

This privately owed hotel used to be a great place before it came under new management and became a Quality Inn.

  • Liked — Location
  • Disliked — Hotel Staff
  • Stayed June 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jmungy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this review, November 21, 2013
Thank you for posting a review. We once again would like to apologize for the service and inconveniences you experienced prior to our new management team. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. We do hope in the future you return to our establishment and give us a second try seeing that the hotel is under new management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Colchester hotels

Israel
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed October 6, 2008

Nice motel, friendly staff, comfortable room, everything in place
(except the heavy doors that were difficult to open)

  • Liked — Almost everything
  • Disliked — Heavy doors, entering the elevator
  • Stayed September 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank BEMI28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this review, November 18, 2013
Thank you for taking the time to write a review. We look forward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn Colchester / Burlington

Property: Quality Inn Colchester / Burlington
Address: 84 S Park Dr, Colchester, VT 05446-5863 (Formerly Vermont Maple Inn)
Phone Number:
Location: United States > Vermont > Colchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Colchester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Colchester / Burlington 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
We offer complimentary FULL HOT breakfast each morning, with make-your-own waffles, high speed wireless internet, seasonal outdoor heated pool, fitness room, 24 hour business center, 24 hour coffee/tea service in our lobby and fresh baked cookies served each evening. We are conveniently located just off of I-89 exit 16, with several dining options adjacent or close by. We are also only 3 miles from the Burlington Waterfront & Lake Champlain. ... more   less 
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Also Known As:
Quality Hotel Colchester
Quality Inn Colchester
Colchester Quality Inn

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