We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not Too Good”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Quality Inn Colchester / Burlington
Ranked #4 of 5 Hotels in Colchester
Reviewed February 18, 2014

April and Sophia at the desk were great. Not so for the manager-- she's really in the wrong line of work. I'll let it go at that. To get to the second floor rooms is confusing and can be a bit dangerous. The room was small, the bath tiny, no closet, etc. We were with a group so I had the opportunity to observe several maintenance issues. Torn curtains, missing duct vents, and so forth. The breakfast was typical and ok. I won't stay here again.

Room Tip: In the winter, third floor is a must.
See more room tips
  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank enidgraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this reviewResponded February 20, 2014

Thank you for taking the time to review your stay with us. We appreciate any and all feedback from our valued guests. We are sorry for an inconvenience you may have had while staying with us. We have discussed this with our maintenance department and it is being addressed. Thank you again and we hope to see you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (696)
Traveler rating
Traveler type
Time of year
Language

439 - 445 of 696 reviews

Reviewed February 18, 2014

When I arrived at the hotel, the first thing that I noticed was that the parking lot had not been plowed after the latest snow storm (the day before). There were a couple of slushy inches of snow on the ground which made walking to the cleared pathways a bit tricky.

Check in is scheduled for 3PM. I arrived around 3:15 and attempted to check in. I was told that my room would not be ready for another half hour. When I finally did get into my room (231) and settled in, I tried to get onto the free wifi. The connection was so slow that it took awhile for google to load, let alone facebook or my email. There were multiple wifi networks to try to connect to, and I experienced the same slow speed for each one. Additionally, the connection was fairly unstable as well.

The bed was comfortable enough, however once the sun set, even with the blinds closed the light outside the door streamed into the room. The curtains were not great at keeping the place dark for sleeping. I did use the fridge and microwave in the room and had no complaints.

The biggest issue I had was when the room above me apparently "overflowed" their tub. Around 10 at night, I heard a dripping sound coming from the bathroom. I went in to check on it, turned on the bathroom light and saw water building in the light fixture. I immediately turned off the light and called the front desk to tell them. The woman at the desk was kind, told me that she would call maintenance to look into it and call me back. 15 minutes later, I was told the people above me flooded the bathtub. I told the front desk woman the extent to which the water was coming down (picture included in this review) and was told their was nothing more she could do about it. I asked to switch rooms and was told the hotel was booked and there were no rooms available. I told the woman that it was a safety issue with the room and asked to speak with the manager. I was told the manager wasn't there. I insisted that the manager call me and the front desk woman agreed to have her call me. Another 20 minutes later (we're still streaming water at this point) and the front desk clerk informed me that the "manager was at home and unavailable to talk with me". As far as customer service goes, this was a joke. The front desk woman told me that "the manager will be in around 7:30 - 8:00 tomorrow morning" and that was it.

When I went to check out, the manager was there and I informed her of the difficulties, she apologized and said there was nothing they could do about it. I showed her the picture of the light fixture and she sort of just shrugged her shoulders. I was offered a discounted rate for the next night, but I chose to leave instead. This was not a "Quality" inn.

  • Stayed: February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank smcvt2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this reviewResponded February 23, 2014

Thank you taking the time to post a review. We would like to apologize for all of the inconveniences that you experienced while staying at our property. We are terribly sorry that we did not have a different room to move you to due to the leaking tub above your unit. Our hotel was completely sold out. Regarding the parking lot, we unfortunately can not ask all the guest to move their vehicles to have our plow company efficiently remove all the snow. Once again we do apologize for not meeting your expectations. We do hope in the future you give us another try.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

To start with the check in staff were great so no complaints there. From there, room was small, slow internet, too warm and stuffy, no control of cooling room off, light shined in from spotlights all night, smoke alarm beeped repeatedly, room was not clean, bed was uncomfortable, bathroom so small you had to step out to change your mind, shall I go on? Parking lot was not plowed from snow the day before arrival, had to wade through six inches of snow from car, requested third floor room but was given second floor. Other than that it was just freaking great!!

Room Tip: Insist on third floor or keep looking elsewhere!!!
See more room tips
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Pmanches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this reviewResponded February 20, 2014

Thank you for staying with us and taking the time to write a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconveniences because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you again for posting a review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

At 11:00 at night I walked into a smokey lobby to check in. There was no parking to be had & the surly desk clerk suggested that we park next door at a restaurant. The rooms are acessed by an outdoor walkway. The soap is in a dispenser on the shower wall. I feel like I booked a room at the Y. I'm farly certain that the pictures I saw on line were taken somewhere else. Not feeling it at all. :-(

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank tmh1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this reviewResponded February 16, 2014

We were very disappointed to read that your overall experience at our hotel was less than satisfactory. Our team takes great pride in providing exceptional service and accommodations. We would like to apologize that our lobby may have been smokey when you arrived. A group of guest had celebrated their child's birthday and blowing out the candles caused a smokey smell. We are also sorry that parking was an issue for you. We do appreciate your feedback and hope that you give us another try in the future. Seeing that our bottom level was not to your satisfaction, we highly recommend you stay on our third floor, which is the interior corridor . Thank you again for the review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

We were treated exceptionally well. Rooms and hotel are clean and comfortable. Staff was courteous and friendly. Location is close to shopping and dining. Excellent Italian restaurant is across the street. Easy on and off the highway.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kerri L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this reviewResponded February 12, 2014

Thank you for taking the time to post a review. We are delighted to hear of your wonderful experience with our hotel and we truly appreciate that you provided a honest warm opinion. Our aim is to provide all of our guest with a unique stay and excellent customer service. Thank you again. Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

We stay here several times a year. Winter and summer. The place is clean,quite and affordable.Breakfast is usually good. The scrambled eggs are good, The round flat egg disks are so so. Everything else on the buffet is very good. Hey is free and it is better than some fast food joints so I eat there every morning, read the free paper and catch the AM news of the TV. Rooms are large and bright. Heat control is iffy. But I use low heat at cool setting, then when heated up go to unoccupied setting.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jacka101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this reviewResponded February 6, 2014

Thank you for taking time to share your comments regarding your recent stay. It was a pleasure to read your comments and to learn of your positive experience each time you visit our location. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. I will be sure to pass along the wonderful review to the rest of the team. We look forward to seeing you in the future. Thank you for choosing The Quality Inn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

Everything was clean and nice. Room was fine except that the light from outside came in through the curtains, so it was impossible to make the room dark. Breakfast was okay. There was no bacon and scrambled eggs were barely warm. But, in their defense, there were many people eating there and they just hadn't kept up with the demand.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cneeka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QualityInnbtv, General Manager at Quality Inn Colchester / Burlington, responded to this reviewResponded February 6, 2014

Thank you for taking the time to post a review. We appreciate any and all feedback from our guest. I would like to take this time to apologize for any inconveniences you had while staying with us. We appreciate that you were understanding about the breakfast situation, however there is no excuse for this to happen. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. I have advised our staff about this incident to ensure that it does not happen again. Once again, thank you for the great review. Have a nice day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Colchester
2.2 mi away
Sheraton Burlington Hotel
Sheraton Burlington Hotel
#4 of 8 in Burlington
691 reviews
0.2 mi away
Hampton Inn Burlington
Hampton Inn Burlington
#1 of 5 in Colchester
1,054 reviews
2.6 mi away
La Quinta Inn & Suites South Burlington
La Quinta Inn & Suites South Bur...
#8 of 12 in South Burlington
560 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
Best Western Plus Windjammer Inn & Conference Center
Best Western Plus Windjammer Inn...
#3 of 12 in South Burlington
1,415 reviews
2.4 mi away
Comfort Inn & Suites South Burlington
Comfort Inn & Suites South Burli...
#7 of 12 in South Burlington
288 reviews
6.1 mi away
Quality Inn Shelburne
Quality Inn Shelburne
#1 of 4 in Shelburne
366 reviews
Show Prices
Show Prices
Show Prices

Been to Quality Inn Colchester / Burlington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn Colchester / Burlington

Address: 84 S Park Dr, Colchester, VT 05446-5863 (Formerly Vermont Maple Inn)
Phone Number:
Location: United States > Vermont > Colchester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Colchester
Price Range: $58 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Colchester / Burlington 2.5*
Number of rooms: 113
Official Description (provided by the hotel):
We offer complimentary FULL HOT breakfast each morning, with make-your-own waffles, high speed wireless internet, seasonal outdoor heated pool, fitness room, 24 hour business center, 24 hour coffee/tea service in our lobby and fresh baked cookies served each evening. We are conveniently located just off of I-89 exit 16, with several dining options adjacent or close by. We are also only 3 miles from the Burlington Waterfront & Lake Champlain. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia, Hotels.com, Priceline, Travelocity, HotelsforEveryone, Orbitz, Hotwire, Cheap Tickets, Evoline ltd, Cancelon and HotelQuickly so you can book your Quality Inn Colchester / Burlington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Colchester
Quality Inn Colchester
Colchester Quality Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing