Giving away a room is unacceptable, especially when you have confirmation that the room is booked. But to add insult to injury by slamming the door in your face instead of opening a bottle of wine, apologizing for the error and inconvenience and helping to call around for other accomodations is downright cruel. How does anyone operate a business by slamming a door in the customer's face and refusing to look at the proof of a booking? How does anyone who runs a business send a confirmation then lie to the customer and say they never had a booking? I guess they love to make people travel great distances then throw them on the street. Burlington's Chamber of Commerce and Better Business Bureau should take head of the reputation this B & B is giving to the town.
Terrible business people.
- Official Description (provided by the hotel):
- 254 South Union Street Guest House is a magnificent 1887 Queen Anne design home in the heart of Burlington's Hill Section. Centrally located just a short walk from Church Street, UVM, Champlain College, and Burlington's beautiful Lake Champlain waterfront. All rooms have private bathrooms, queen size beds, free wifi, premium cable TV, and air-conditioning. All rooms come stocked with a free continental breakfast consisting of local organic yogurt, granola, cheese, crackers, fresh whole fruit as well as cereal bars, coffee, tea, and orange juice. ... more less
- Also Known As:
- 254 South Union Street Guest House Hotel Burlington