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“Decent hotel... questioning the "queen size" bed, size of the gym”
Review of Hilton Burlington

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Hilton Burlington
Ranked #5 of 8 Hotels in Burlington
New York
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Decent hotel... questioning the "queen size" bed, size of the gym”
Reviewed February 16, 2014

My boyfriend and I recently stayed for three nights here after accidentally booking this hotel instead of the Marriot, where we've stayed previously. The staff were all very pleasant. We were not impressed with the size of the queen size bed (we have one at home and this bed was definitely smaller), and thought that maybe we had been placed in a double room instead. When we called down, we were informed that it was indeed a "queen size" room. Hmmm...

If you care about hotel gyms, be informed that this one is on the very small size. Basically two treadmills, a bike, a broken elliptical, and free weights with benches. Considering that all three days I went there were multiple other people in there and often people waiting for equipment, it seems like this is an area that could be expanded.

The hotel is undergoing renovations at the time, but that did not affect our stay at all. There are PLENTY of other restaurants and bars in walking distance.

Room Tip: Try to get a room with the lake view! The other side's view is quite ugly.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paigeonsaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff W, General Manager at Hilton Burlington, responded to this review, February 17, 2014
Thank you for taking the time to review our hotel. I hope that you will return and see our new hotel.

Jeff Webb
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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falmouth, maine
Level Contributor
697 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 338 helpful votes
Reviewed February 13, 2014

So if I stay at a chain, it is almost always a Hilton. I find they are a good value, usually the staff is very good and pleasant and go out of their way without being syrupy...."my pleasure"....."my pleasure"....."my pleasure.".....
We didn't have time to look for something more local or B & Breakfasty so we stayed there, plus they welcomed our Boston Terrier.
Overall the people were great, helpful and friendly. Room was immaculate. The place is being renovated - beware - and there were temporary walls downstairs; the lobby was relocated to the 3rd floor...our bathroom was clean, well appointed, and very dated but worked perfectly with plenty of hot water. Bed, furniture were fine, nice view of the Lake. Once it is renovated I don't htink you coud have any complaints. But if you want a drop dead gorgeous lobby and room right now is probably not the time to stay there...
However, they comped us parking, comped us internet and if we needed anything at all it was right there. I'd stay there again under the right circumstances (i.e. I wanted to stay at a chain).

Room Tip: make sure you are facing the lake
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  • Stayed February 2014, traveled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chimayred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff W, General Manager at Hilton Burlington, responded to this review, February 14, 2014
Thank you for taking the time to review our hotel. We are just finsishing our refresh and we look forward to showing you are new hotel.

Jeff Webb
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Bristol, Vermont
1 review
Reviewed February 9, 2014

The Hilton in Burlington once was a nice establishment. Currently the hot tub is luke warm and the building is under construction. I would recommend staying elsewhere! If you do end up booking at this Hilton try to make sure that you have a Lake View as the City View is ugly.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank loriatmuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff W, General Manager at Hilton Burlington, responded to this review, February 10, 2014
Thank you for taking the time to review our hotel. I will look into the issue with the hot tub that you had mentioned. I am happy to report that our renovation will be complete next week and our hotel is brand new. I hope that you will return as my guest and see our new hotel.
Jeff Webb
General Manager Hilton Burlington VT
jeff.webb@interstatehotels.com
802-859-5034 Direct
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A TripAdvisor Member
Reviewed February 3, 2014

There is a make-shift dining room and lounge. A true disappointment. I should have been informed at the time I made the reservation. We had invited friends to come and meet us at the lounge only to find a small room set up as a dining room and lounge. No thought to comfort was taken. The comment of the waitstaff was "what you see is what you get while we are rennovating"!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff W, General Manager at Hilton Burlington, responded to this review, February 5, 2014
Thank you, we appreciate your feedback and I am sorry that you were not made aware of our refresh. We are just weeks away from completing this and I hope that you will visit again.
Jeff Webb
General Manager Hilton Burlington VT
jeff.webb@interstatehotels.com
802-859-5034 Direct
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 31, 2014

The place was huge, right on the water and near downtown.
Great staff and full of amenities (pool, banquet rooms, multiple conference rooms, lots of parking).
Highly recommend. Dont need to drive, most things are walking distance.

Room Tip: Waterfront rooms are beautiful, but expensive. Non waterfront rooms have a view of the parking lot.
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  • Stayed December 2013, traveled with friends
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Helpful?
1 Thank corpedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff W, General Manager at Hilton Burlington, responded to this review, February 5, 2014
Thank you for taking the time to review our hotel. We are very near to completing our refresh and hope that you will return as my guest.
Jeff Webb
General Manager Hilton Burlington VT
jeff.webb@interstatehotels.com
802-859-5034 Direct
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vermont
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 30, 2014

We had difficulty finding the lobby due to the construction. Otherwise, almost everything was very good. Not sure if we would stay again. Lake view window fogged up and couldn't see through the window. It will be good when construction is completed. Wouldn't have stayed if we knew about the consttruction.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank willowvermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff W, General Manager at Hilton Burlington, responded to this review, February 5, 2014
Thank you for this nice review of the Hilton Burlington. We are just finishing up our renovation and look forward to showing you our new hotel.

Jeff Webb
General Manager Hilton Burlington VT
jeff.webb@interstatehotels.com
802-859-5034 Direct
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 29, 2014

The location of this hotel is second to none if staying in the Burlington, VT area. It is located close to Lake Champlain and if you get a lake view room you will not be disappointed. We ended up getting upgraded to a corner room(see reason below) so we got the best of both worlds. The hotel is also undergoing renovations so the internet access and parking were free for us. Although those things are normally free at cheaper hotels anyway. Upon entering our first room there was an overwhelming smoke smell. The previous guest smoked a pack of cigarettes in the bathroom and the cleaning people were unable to get all of the smell. The front desk staff was extremely apologetic and helpful and upgraded us to a corner room for our troubles. We also spent some time at the pool(which was a little cold) and the hot tub(which was maybe 80 degrees or so) as well. Hopefully they upgrade the hot tub heater in the renovation process! Overall we had a nice stay at the Burlington Hilton and the location/views are worth the extra price. It is a short walk from all Burlington has to offer and we look forward to checking the place out once the renovations are complete.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Patrick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff W, General Manager at Hilton Burlington, responded to this review, January 31, 2014
Hi Patrick,

Thank you for feedback regarding your stay at the Hilton Burlington. I was sorry to hear that it got off to a slightly rough start but that our front office associate "made it right". We pride ourselves on great guest service.

We look forward to being your host again in the future.

Regards,

Jeff Webb
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Burlington

Property: Hilton Burlington
Address: 60 Battery St, Burlington, VT 05401-5299
Phone Number:
Location: United States > Vermont > Burlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 8 Hotels in Burlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Burlington 3.5*
Number of rooms: 257
Official Description (provided by the hotel):
Situated between scenic Lake Champlain and the awarding winning Church Street Marketplace, Hilton Burlington is your perfect destination. Voted the “healthiest city in the US” 3 years in a row by Men’s Health Magazine, Burlington offers a wide variety of dining, arts/entertainment and outdoor activities. Take advantage of the city’s 14 mile lakeside bike path or rent a boat and take to the lake. Stroll along Church Street Marketplace and stop at one of the many locally owned restaurants and pubs for a bite to eat and some people watching. ... more   less 
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Also Known As:
Hilton Burlington Hotel Burlington
Hilton Hotel Burlington
Burlington Hilton Hotel

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