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“What A Dump- Sleeze ball new owner/manager from florida”

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Holiday Inn Club Vacations Mount Ascutney Resort
Ranked #1 of 2 Hotels in Brownsville
MA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“What A Dump- Sleeze ball new owner/manager from florida”
Reviewed January 2, 2009

Under new management in Florida which you were often told to call when you asked the front desk a question.
Many outright lies-no discount ski tickets for those staying at resort though told they would be 30 dollars were really 62.00 for terrible conditions on resort Mt there which said all these trails were open which weren't and were sheer ice and hotel sittig on Mt said they were not same company as Mt so not responsible.
Ice skating and tubing were not available as they said then it became available but noone told people in hotel. Many people outrage. Many employees openly complaining about how terrible new people who took over in June were calling them greedy and just out for the buck. New years eve buffet was priced guaged at 69 dollars pp and considered a flop when only one third of usual cont showed up and left early as the had canceled usual Parade. Everthing was broken in hotel and we were never even given key to one of our rooms as key computer system was down for both days we were there. Both change machines were broken for kids games. Dishwasher broken in loft we rented crappy tv reception and no radio in site. All guest complained who attempted to talk to main manager who sat in another building seperate from hotel in an office. He was more like a pimp or a really awful used car salesman then a hotel manager. He just lied offered no assistance and tried to make you feel you were somehow bothering him or not worthy of his time. He seemed totolly arrogant and unskilled like he was hoping we'd all just go away and hope noone would ever write him up. We were paying 1500 dollars for a room and loft suite with everything either broken or non existant computer systems down employees complaining how bad it was -many irrate customers and still they continued to charge 1.50 for complementary coffee in the lobby. We were all mostly in our fifties and all agreed it was the worst run place we ever stay at - though 10 years ago it was well run. Oh yes did I tell you they filled in the jucuzzi with cement - perhaps they should have done that with the pond they wouldn't allow you to skate on because no one bother to plow it though it was quite safe as far as how frozen it was but they all had various stories about that too. Intially the most irritating thing was how they would refer you to Florida to call with questions or send you to find random buildings to ans question about lift ticket or pool like they could not be bothered having that info at desk or give you no. to call
6 other family members were lucky -they had checked reveiws somehow and booked elsewhere.

  • Liked — Loft space
  • Disliked — many things broken, overpriced, frustrated employees and guests, terrible management
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ohwhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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ronkonkoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2008

This was our first ski experience and we decided that we would give Vermont a try the weekend after christmas. We are owners in Orange Lake Florida and have awesome vacations every Feb break. Both my sister's family (also owners) of 6 and my family of 4 were not thrilled with the overall Vermont timeshare.

As the prior blogger stated. The resort is in the midst of a takeover and most of the staff was not aware of what activities were going on at the resort. We were sent from building to building in search of information still getting no answers. We stayed in the Bennington complex. We stayed in a 1 Br lockout which reaked of smoke. A family of 4 stayed in the lockout connected to our room and it was very loud. We heard every conversation, and had trouble sleeping because of the noise, The pullout sofa that my boys slept on was on a slant and very uncomfortable. The sheets from the prior guests were still in the couch.There was only 1 restaurant open which was good, but pricy. We brought food from home.

We decided to go tubing but were told the ice was too thin and tubing was closed, however the owner of the Outfiiter who runs the tubing shop said tubing was allowed and rented us the tubes for $5 each. He is seperate from Orange Lake and runs some outdoor activities on the premises. After about 15 min of tubing, a woman comes running after us and tells us that tubing is prohibited. We explained that we just rented the tubes from the Outfitter shop. He then comes out and tells us its ok to continue. She is the owner of the Ascutney mountain and the two of them are arguing over whose property it is. Needless to say, we gave up and tubing was stopped until Executive meetings were to take place all week. There goes the tubing idea.
Skiing and snowboarding was our next adventure. Owned by Ascutney mountain. This was perfect. Everyone had a great day skiing and snowboarding. No crowds and great instructors for the kids. Overall a great 2nd day.
Sunday morning is checkout at 10am. We arrived back at our room at 10:15 to discover my sons backpack full of electronic equipment was gone. It was the only thing left on the table in the room. We go down to the main building to advise the desk that our bag was missing. We were told that housekeeping was not in our room yet. We spent 45 minutes waiting and were told by the manager that no one saw the bag and that we could file a report. My husband says he wants the police to get involved and the manager was irritated at that suggestion and walks away. Suddenly within 3 minutes he comes out and says the bag was found by housekeeping after he specifically told us no one was in the room. Needless to say this was very disheartening to us and of course every apology was made. Orange Lake claimed they did not know proper housekeeping procedure, being new to the resort and all. Yeah right. I have had nothing but the utmost respect for Orange Lake in Kissimmee and have always been treated wonderfully. Im not sure who is to blame here. But they better figure out who is in charge of the facility because it is causing many problems.
This resort is great for 1 day of skiing but dont plan on anything else after 4 pm. All other activities are a no go for now. Lets hope they get it together soon.

  • Liked — the view
  • Disliked — lack of managemet
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sportsmom69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 24, 2008

First off I want to say that Ascutney is a great mountain to escape the crowds and still have a somewhat big-mountain experiece.
We were lucky enough to arrive after 2+ feet of snow so the skiing was fantastic!
Now, as for the resort....
Ascutney recently sold this hotel and several detatched groups of condo's to Orange Lake Resorts (the one out of FL) and It was obvious that it's still in transition. From what I understand the resort is being managed by a third party while the main hotel area is converted to Timeshare. The staff seemed a little shell shocked from the transition and many were layed off. The survivors were a little on the confused side so don't expect stellar service. Everyone was very nice though.
We stayed in one of the outbuildings in a two bedroom lockout. It was decorated nicely and had granite in the kitched and new appliances. The room looked recently re-designed with plasma television over fireplace and new furniture. We are owners at Orange lake in Florida and the decorating is similar to the nicer units at that resort. We had 3 kids and 3 adults in our group and it was very comfortable.
One thing to note is that there is only one thermostat between the main room and the lock out. If someone was to rent the lock out as a one bedroom they would be at the mercy of the people renting the main unit as far as heat/cooling is concerned. Not the best design, and I'm sure they will have to change this in the future. One other small gripe is that the windows were drafty and in need of some weather proofing. It was aproaching 0 degrees a few nites so if you were sitting near a window or the door to the deck, you felt it. We just cranked up the heat and it really wasn't a big deal. Being a Florida based resort I don't think they realize the money that is flying out the window in the winter!
We ate at the only restaurant, Browns Tavern a few times. Food was good and the bartender was great! It seems that Since the takeover, new management has decided to close the restaurant from Monday to Weds. We weren't there mid-weed, but seeing that is realy the only restaurant for 5 miles you will need to eat fast food at the lodge or a tiny diner at the Mobile station outside the resort. They are re-modeling the Italian restauarant in the Hotel along with the Arcade but I'm told they should both be up and running this season although no date was given. Once that opens they will also deliver pizza to rooms.

I would recomend this resort to anyone looking to get to an out of the way very challenging smallish ski mountain. Great for the kids.

We're going back in late January so I'll update.
As the renovation and transition in management continues I expect the resort to improve.

  • Liked — Location, Ski mountain, Comfortable room
  • Disliked — Resort a bit disorganized
  • Stayed December 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Travfromct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coram, NY
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed December 14, 2008

First, let me say to those who may not know, this is the same place as Ascutney Mountain Resort, under new Orange Lake timeshare ownership. We bought our week last year, and stayed in our new unit for the first time. Our unit is a 3 bedroom upper floor unit in the "Bennington" with a nice view of the slope. First, the compliments: The brand new unit is attractive, roomy, and comfortable. There is a tremendous amount of storage space for each person's ski/ sports equipment, as well as coats/hats/mittens/boots, etc.. We had excellent cell phone reception. The bedding was comfortable, the kitchen well -equipped. The hotel and grounds are clean and well kept. The place is very well staffed, and in a big improvement over last year, the staff is friendly, helpful and knowledgable. Check-in and out was easy. We called the front desk 2 or 3 times with minor requests, and each request was answered immediately. Now, for the drawbacks: There is absolutely nothing to do here if the mountain is not open (it was not open- we had to drive to Okemo. They had the same weather but managed to make snow and open their mountain). The "tavern" at the resort (Browns) has very good food, but a very small selection and very pricey. I call it a 'tavern" conditionally because it is open Thurs-Sun until 9 pm. In bad weather, you have to take your life in your hands and drive 20-30 min. to find something open. Just bring your own food and booze and party in your unit, just like you do at home. The lobby is dead, the fireplace unlit, and no get togethers for timeshare unit owners. I have stayed in the dead of winter at beach resorts (like Gurney's Inn) with about 20 guests altogether, and the bar was open, and a Bingo nite going on for owners and guests. You just have to do that for timeshare owners- you have all that staff- hey Orange Lake-use them!! If people hear that they will enjoy a resort no matter what the weather, they will come. You can't have people driving out at night searching for life in the universe. We would have enjoyed meeting other timeshare families.There is no ATM machine. The gym/spa/indoor pool area is very old and outdated. As previously stated, the unit was very nice, but on a really cold windy day, the cold air comes right thru the patio door and some windows. I could not sit for long at the dining roon table for a couple of days because of the draft. In conclusion, I will try it one more time next year, but if they do not improve on entertainment/ activities, we will trade for somewhere else.

  • Liked — The general location
  • Disliked — nothing do do
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank swift75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basking Ridge, New Jersey
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 23, 2008

This place is ok. The rooms are decorated beautifully and look similar to the pictures (except the kitchen is not quite as nice). There was no dvd player, which kind of stunk since it was raining a lot when we stayed. The bed was very very firm, which one of my friends liked, but I had a backache by the end of the trip. There is no cell phone reception in the rooms; you have to walk to other locations. The "night club" on premise was really just a little overpriced bar. The views were beautiful and the property well-maintained.

The bad thing was that it rained a lot of our trip, and they shut down the indoor pool, so there was little for us to do. It did take 20 minutes to get anywhere outside of the resort. There was no air conditioning, but there was fans so it was not too hot. I think it would be a better place to stay in the winter when the skiing was open because it did look like a ski-in/ski out place.

For the mostpart the place was quiet, except for our neighbors upstairs. The kids were bored in the rain so they would sing "rain rain go away" multiple times, which we got to enjoy, along with their loud footsteps.

  • Liked — Beautiful furnishings in the rooms and views
  • Disliked — Beds, pool being shut down
  • Stayed July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank traveler10173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2008

We decided to stay here because we wanted to see a lot of Vermont in a few days, and it was located near major freeways. Off season is not a great time at this resort. The resort is going through some ownership changes and growing pains. The first room we were given was an upstairs room in the Windsor building. The ceiling was very sloped making the room feel small. It had been recently redone and looked nice though. We switched to a room in the main building which hadn't been redone yet but was larger. The restaurant was not open for dinner Monday through Wednesday, the days we were there. Not a big deal because we were out sightseeing every day, but might have been an issue if we wanted to have dinner there. The first day we were there housekeeping did not make up our room. I tried to sign up for the pay Internet but it kept telling me I had used all my minutes when I had only used 10. I don't recommend using that. Cell phones did not work, so we were out of touch from our petsitter until I could get the phone number to her. The location would be great for winter sports, but not very convenient to other things. Maybe it will be better once the place has been entirely renovated. My husband was disappointed because they did not have ESPN.

  • Liked — Price was very reasonable
  • Disliked — Location, no free internet, no bar/restaurant open at night, poor service/housekeeping
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cookiecody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 8, 2008

The resort is in a great setting but it appears to be without management. We booked a room on the phone and, as required by the resort, provided a credit card number that was billed in advance for the entire one night stay. When checking out, the desk person (who appeared to be unqualified) said that he had no record of any payment and insisted that he run the credit card again. As I expected, I now find that the original charge did occur and now there is a duplicate charge on my account. I called and they were unable to resolve this without needing time to "investigate". Being unable to handle a basic function like properly charging people for their stay is completely unacceptable. In many other ways, the place was not especially guest oriented. some features were unavailable due to construction (or other reasons) with no warning or advance notice. Check-in time is 5:00 PM and check-out time is 10:00 AM. I'm sure those times work great for housekeeping but they are not so good for the guests. All-in-all, I'll look for other choices when I'm in the area again.

  • Liked — Location
  • Disliked — Very poorly managed
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank aflyer100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations Mount Ascutney Resort

Property: Holiday Inn Club Vacations Mount Ascutney Resort
Address: 485 Hotel Road, Brownsville, VT 05037
Phone Number:
Location: United States > Vermont > Brownsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Brownsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Club Vacations Mount Ascutney Resort 3*
Number of rooms: 60
Official Description (provided by the hotel):
This vibrant resort is tucked away in the rolling New England countryside away from the bustle of daily life making it the perfect spot to truly get away from it all. Ascutney Mountain Resort is a year-round indoor and outdoor recreational playground for nature lovers and adventurers alike. Whether hitting the areas ski slopes, touring historic covered bridges, enjoying one of the nearby golf courses, or simply gazing upon the magnificent palette of crimson and gold of autumn in New England, you'll find activities for every taste. In winter we are located in the heart of more than 150 acres of groomed slopes and trails. Visitors will enjoy alpine and cross-country skiing, as well as snowboarding and snow tubing on a variety of trails offering more than 1,530 feet of vertical drop and 32 kilometers of freshly groomed cross-country trails. The resort also offers a learning center and ski camps to help skiers of all skill levels. ... more   less 
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Also Known As:
Holiday Inn Club Vacations Ascutney Mountain Hotel Brownsville
Holiday Inn Brownsville
Brownsville Holiday Inn

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