Under new management in Florida which you were often told to call when you asked the front desk a question.
Many outright lies-no discount ski tickets for those staying at resort though told they would be 30 dollars were really 62.00 for terrible conditions on resort Mt there which said all these trails were open which weren't and were sheer ice and hotel sittig on Mt said they were not same company as Mt so not responsible.
Ice skating and tubing were not available as they said then it became available but noone told people in hotel. Many people outrage. Many employees openly complaining about how terrible new people who took over in June were calling them greedy and just out for the buck. New years eve buffet was priced guaged at 69 dollars pp and considered a flop when only one third of usual cont showed up and left early as the had canceled usual Parade. Everthing was broken in hotel and we were never even given key to one of our rooms as key computer system was down for both days we were there. Both change machines were broken for kids games. Dishwasher broken in loft we rented crappy tv reception and no radio in site. All guest complained who attempted to talk to main manager who sat in another building seperate from hotel in an office. He was more like a pimp or a really awful used car salesman then a hotel manager. He just lied offered no assistance and tried to make you feel you were somehow bothering him or not worthy of his time. He seemed totolly arrogant and unskilled like he was hoping we'd all just go away and hope noone would ever write him up. We were paying 1500 dollars for a room and loft suite with everything either broken or non existant computer systems down employees complaining how bad it was -many irrate customers and still they continued to charge 1.50 for complementary coffee in the lobby. We were all mostly in our fifties and all agreed it was the worst run place we ever stay at - though 10 years ago it was well run. Oh yes did I tell you they filled in the jucuzzi with cement - perhaps they should have done that with the pond they wouldn't allow you to skate on because no one bother to plow it though it was quite safe as far as how frozen it was but they all had various stories about that too. Intially the most irritating thing was how they would refer you to Florida to call with questions or send you to find random buildings to ans question about lift ticket or pool like they could not be bothered having that info at desk or give you no. to call
6 other family members were lucky -they had checked reveiws somehow and booked elsewhere.
- Official Description (provided by the hotel):
- This vibrant resort is tucked away in the rolling New England countryside away from the bustle of daily life making it the perfect spot to truly get away from it all. Ascutney Mountain Resort is a year-round indoor and outdoor recreational playground for nature lovers and adventurers alike. Whether hitting the areas ski slopes, touring historic covered bridges, enjoying one of the nearby golf courses, or simply gazing upon the magnificent palette of crimson and gold of autumn in New England, you'll find activities for every taste. In winter we are located in the heart of more than 150 acres of groomed slopes and trails. Visitors will enjoy alpine and cross-country skiing, as well as snowboarding and snow tubing on a variety of trails offering more than 1,530 feet of vertical drop and 32 kilometers of freshly groomed cross-country trails. The resort also offers a learning center and ski camps to help skiers of all skill levels. ... more less
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- Also Known As:
- Holiday Inn Club Vacations Ascutney Mountain Hotel Brownsville
- Holiday Inn Brownsville
- Brownsville Holiday Inn