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“Great on the surface”

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Hampton Inn Brattleboro
Ranked #1 of 10 Hotels in Brattleboro
Certificate of Excellence
Reviewed July 31, 2007

I was impressed upon arriving. The cleanliness of the entire building is something you don't see at most hotels, and the woman at the front desk was terrrific. However, the advertised whirlpool was only a hot tub (no jets!) and the pool water was cold. My room was elegant and spotless, but it was 54 degrees in there and took a full hour to heat up once I turned the heat to ON! The wobbly toilet and the broken security latch made me uncomfortable as well, and though the front desk responded to my call with the appropriate concern, I was treated very rudely by the maintenance man, then by the GM the next morning. It is very sad to see such a beautiful hotel run by people who don't care about their customers.

  • Stayed: April 2007, traveled on business
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2  Thank biztrav_KD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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587 - 593 of 598 reviews

Reviewed July 4, 2007

The worst hotel experience of my life.

The Jacuzzi was intermittent. The air conditioner in my room was broken. I reported the problem. After an hour and a half of having maintenance in and out of my room (they tried after all), and waiting another half hour, management contacted me (after midnight) to tell me they had another room. This after telling me that they were "not authorized" to honor the 100% guarantee, offering no room charge.

The new room had working A/C, but no jacuzzi at all, many tv channels did not work properly, toilet did not properly flush. An employee knocked on our door at 7am on a Sunday morning, waking us up.

I complained the next morning to the desk clerk, and gave her the laundry list of problems, which she assured me would reach the manager. She also told me that she was also not authorized to extend me the 100% guarantee, and that only the night auditor could.

Guess what, they charged the $185.41 to my card anyway!!!! I called the night auditor (in the middle of the night, I might add). He also told me that he was "not authorized" to remove the charge!!!!
This issue is still unresolved.

BEWARE OF THE 100% GUARANTEE. IT IS 100% NONSENSE!!!!

  • Stayed: June 2007, traveled with family
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3  Thank j0e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2006

A lovely surprise to find a relatively new hotel with rather high-end furnishings, comfortable bed and quality linens, free internet access, nice pool. No free weights in the fitness room and equipment not much to boast of if expecting a serious workout. Forget the breakfast and go to a place in town or Bickford's just down the road (we're serious - the most wholesome, delectable whole wheat blueberry nut pancakes imaginable!). We STILL haven't figured out WHAT those limp strips of whatever were in the chafing dish! No orange juice and mass-assembly-looking eggs (I think), acidic undrinkable coffee. These are the lowpoints, along with the fact that , though unintrusive, the hotel staff is pretty indifferent and do not do much beyond what is required. Overall, it is a gem in some beautiful country .

  • Stayed: October 2006, traveled as a couple
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3  Thank sassy1453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2006

The Hampton Inn is across the parking lot from the Quality Inn. It is a bit pricier, but it is more modern. Check-in was speedy and painless. The room was surprisingly well-appointed and spacious. The breakfast area was large and not overcrowded as it often is in a hotel with free continental breakfast. This, despite the fact the hotel was completely booked. The free high-speed internet connection in the room (wireless in lobby) had more bandwidth available than similar hotels I have stayed in recently, making for efficient use of my online time.

There are many restaurants in the Brattleboro area. For those who prefer to eat within walking distance, Dhaba, an Indian restaurant, is right across the parking lot in the Quality Inn. It has excellent food, which may be ordered at varying degrees of spiciness.

Overall, the Hampton Inn is probably the high end of the chains in the Brattleboro area, an is an excellent choice if you are not on a very tight budget. Indeed, it would rank in the top 20% of Hampton Inns I have stayed at over the years. So despite it's higher cost, it still may be the best value in the area for the business traveler who likes comfort and requires a few amenities like high-speed internet access and an exercise room. Families will like the indoor pool and jacuzzi as well.

  • Stayed: July 2006
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7  Thank DrBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2006

I went with my 2 kids and wife to the Hampton Inn in Brattleboro. We got there without reservations made before the trip. We got a good suite with 2 queen beds and a pullout couch. Everything was comfortable! They had free breakfast, coffee and snacks, in the morning, and cookies and milk at night! All for free! The jacuzzi was out of order on the first day we got there but on the second day it was open. I found this hotel to be awesome.

  • Stayed: April 2006
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2  Thank Telesco4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2006

Great Hotel!! Very clean, almost seems brandnew!! There is also a great Indian restaurant in the hotel next door.!!

  • Stayed: February 2006, traveled on business
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4  Thank TheETrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago
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  • Stayed: September 2017, traveled solo
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Review collected in partnership with Hampton
Thank t_nakam38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Brattleboro

Address: 1378 Putney Road, Brattleboro, VT 05301
Phone Number:
Location: United States > Vermont > Brattleboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Brattleboro
Price Range: $116 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Brattleboro 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Stay at our Hampton Inn Brattleboro hotel in Brattleboro, Vermont, where travelers can relax by the warm fireplace and retire to a clean and fresh Hampton bed ®. Just off Interstate 91, our hotel is near many businesses and corporations. Relax with a choice of exciting leisure activities including hiking on mountain trails and snow skiing at resorts about 25 miles from our hotel. See how cheese making is done at a Grafton Village Cheese store or shop at Basketville. Visit the Brattleboro during festival season, ride a boat on the Connecticut River, or explore our quaint downtown. Expect a friendly welcome to our Brattleboro, VT hotel . Start your day right with Hampton’s free hot breakfast and lounge in the cozy lobby with soft seating. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday - Friday, for a quick, healthy meal to go. Wake to the aroma of freshly made coffee prepared in your guest room or suite coffeemaker. Each of our rooms is equipped with free WiFi, a 32-inch flat screen TV, an alarm clock radio, mini-refrigerator and a microwave oven . Organize your plans using the convenient lap desk and lie back in front of the large TV. Our hotel in Brattleboro also offers a guest room with a sofa bed and a studio suite with a soothing whirlpool bathtub. ... more   less 
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Also Known As:
Hampton Inn Brattleboro Hotel Brattleboro
Brattleboro Hampton Inn

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