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“Enjoyable Stay”

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Hampton Inn Brattleboro
Ranked #2 of 10 Hotels in Brattleboro
Certificate of Excellence
Reviewed November 1, 2013

I was very pleased with the facility and accomodations in Brattleboro. The room was very high-end. Furniture was topnotch, the flat screen TV was high density, the bed coverings were super and the room temperature was great. I slept very comfortably and found the room quiet and pleasantly decorated. I would come back again!

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Janet J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jolene B, General Manager at Hampton Inn Brattleboro, responded to this reviewResponded January 20, 2014

Thank you for staying with us in Brattleboro, VT and sharing your feedback.
Our team really appreciates your kind words and is extremely pleased your stay was so enjoyable.
We hope to have the opportunity to welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (625)
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473 - 479 of 625 reviews

Reviewed October 29, 2013

Had booked the Hampton Inn several months in advance. We were in Keene for the Pumpkin Festival and visit our Grandaughter at Keene State. Around 8:30 P. M. as we were headed to the hotel, was informed they had overbooked and we were sent to a different location. We had called at 6:00 to inform hotel we would be checking in late. The told us don't worry your reservation is holding your room. See you when you get here. We have used Hampton Inn many times in the past and one of the biggest reason we would be willing to drive 45 minutes for this hotel. I will rethink were we stay in the future.

Room Tip: Be careful about what time you check in. Otherwise your room might not be there.
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  • Stayed: October 2013, traveled with family
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2  Thank Kenneth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2013

A very nice hotel with the same fine standards of any of the Hampton properties. Nice big free breakfast, free internet, very friendly and helpful staff and a well appointed clean room.
The location is great. Near restaurants and shopping. We were able to get to downtown easily and over to Keene, NH within 20 minutes.
We will be back again next year for sure!

  • Stayed: October 2013, traveled with family
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Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

overall ok, hotel was full and very noisy wireless internet poor some cleanliness issues i would not recommend this hotel to family or friends this was by far my worst Hilton experience but still better than most other comparable chains.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Hampton
Thank Martin W. K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013

Nice large rooms, very quiet. We spent several days here and the stay was most pleasant. The staff was friendly, but not warm and engaging. The dining area was a bit cramped and noisy. Rooms were clean and comfortable. No complaints and no outstanding moments.

Room Tip: Room 403 large and quiet
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  • Stayed: October 2013, traveled as a couple
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1  Thank Emil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

this is one of the best places to stay while traveling. very confortable and the staff is #1 in customer service. it is close to the interstate and close to resturants and other attractions. recommend this location for families with small children or just a very nice place to rest.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank Ralph F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

My wife and I were in Brattleboro for a friend's wedding. We decided to make a weekend out of it and to enjoy Vermont in the autumn.

I found availability through Orbitz which indicated the Hampton Inn had a King Jacuzzi Suite available. I booked this a month and half before our trip. We chose the Hampton Inn because we had good luck with them in the past and I generally trust the Hilton brand to deliver great service and quality accommodations.

When we arrived we were given a room with 2 double beds and no Jacuzzi. I asked the clerk if they could fix this and showed her my reservation and she told me that they could not honor special requests from thrid parties and that I had received the room that I booked. When I pointed out the Orbitz reservation indicated a Jacuzzi and a King bed. She told me that because I booked through Orbitz that they did not need to honor that reservation. The clerk was quite rude from the very start of our exchange.

At this point I asked her to refund me the difference in price between the room they gave me versus the one I had paid for up front through Orbitz. The clerk refused and told me that I had paid Orbitz and not Hampton and that they could not refund me any money and that next time I should not use a third party to book a room because "this happens all the time".

I asked to speak with a manager but one was not available. I asked if the clerk could call her manager. The clerk went out back and returned a few moments later indicating that the manager said there was nothing they could do.

At this point I would have been ok with them simply refunding me the difference in price but each possible solution was shot down by the clerk and I ultimately canceled my reservation and chose to drive home to Connecticut after the wedding rather than continue to endure the rude and inconsiderate service at this hotel.

I must note that I travel for business pretty often and that I book air and hotel through "third parties" such as Orbitz all the time and never have issues with the reservations. I was flat out amazed that this happened and that the hotel was unwilling to do anything to make the situation better.

I will never stay at another Hampton Inn due to this experience.

Room Tip: Very indifferent and downright rude service
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  • Stayed: October 2013, traveled as a couple
    • Service
7  Thank THEPZS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Brattleboro

Address: 1378 Putney Road, Brattleboro, VT 05301
Phone Number:
Location: United States > Vermont > Brattleboro
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Brattleboro
Price Range: $116 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Brattleboro 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Stay at our Hampton Inn Brattleboro hotel in Brattleboro, Vermont, where travelers can relax by the warm fireplace and retire to a clean and fresh Hampton bed ®. Just off Interstate 91, our hotel is near many businesses and corporations. Relax with a choice of exciting leisure activities including hiking on mountain trails and snow skiing at resorts about 25 miles from our hotel. See how cheese making is done at a Grafton Village Cheese store or shop at Basketville. Visit the Brattleboro during festival season, ride a boat on the Connecticut River, or explore our quaint downtown. Expect a friendly welcome to our Brattleboro, VT hotel . Start your day right with Hampton’s free hot breakfast and lounge in the cozy lobby with soft seating. Even if you're in a rush, don't miss the most important meal of the day. On your way out, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday - Friday, for a quick, healthy meal to go. Wake to the aroma of freshly made coffee prepared in your guest room or suite coffeemaker. Each of our rooms is equipped with free WiFi, a 32-inch flat screen TV, an alarm clock radio, mini-refrigerator and a microwave oven . Organize your plans using the convenient lap desk and lie back in front of the large TV. Our hotel in Brattleboro also offers a guest room with a sofa bed and a studio suite with a soothing whirlpool bathtub. ... more   less 
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Also Known As:
Hampton Inn Brattleboro Hotel Brattleboro
Brattleboro Hampton Inn

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