I recommended the Ramada to out of town guests who were visiting Brattleboro for the biggest event of the year...the reopening of the olympic ski jump on the weekend of Feb. 13th 2009. Service is none existant at this Ramada. The night my guests checked in, the disheveled 60ish front desk clerk was wearing a baseball cap turned sideways, ala "gangsta" style. She then proceeded to tell me and my guests (who were standing in front of her) that they were not due to arrive until the following night. I told her that was not correct, I had booked the entire three day stay two days before with "Amanda". Her reply was, "I didn't say they can't stay here. I only told you when they're supposed to arrive." It all went down hill from there over the next three days. Each encounter with the front desk was a reflection of what corporate organized profit seeking does to the standards of quality in employees. They don't give a hoot because they don't reap any significant rewards. If we walk out, it's no loss to them.
On Feb. 14th, 2009 I began communicating with the corporate "customer care" 800 number for Ramada. I see clearly where the problem lies. They don't give a hoot either. The entire Ramada food chain is bizzare, right on up to the supervisors of Ramada's "Customer Care-less" division.
- Official Description (provided by the hotel):
- The Quality Inn & Conference Center of Brattleboro is a AAA 2 Diamond full service hotel. On site you will find a wonderful restaurant, two pools - indoor and seasonal outdoor - as well as a dry sauna and fitness room. We are conveniently located within easy reach of ski areas like Okemo, Killington, Mt. Snow, Stratton, canoeing, kayaking, antique shops and much more. All of our rooms have refrigerators and some have microwaves, hair dryers, irons and ironing boards. We also offer free cable - HBO, ESPN inc.-, PPV Movies, Free High-Speed Wireless and Wired Internet. Hotel services & amenities, AAA 2 Diamond Rating, Heated Indoor and Seasonal Outdoor Pools, Exercise Room and Dry Sauna. NOW OFFERING FREE HOT BREAKFAST. ... more less
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- Also Known As:
- Quality Hotel Brattleboro
- Ramada Hotel Brattleboro
- Red Roof Inn Brattleboro