Total turn-off. So we rent three rooms because we're holding a weekend getaway with the ladies from our church. As soon as we get there the rooms 'aren't ready'. When they finally are, there is no toilet paper in my room and no shower curtain in another. Thus begins my trek, back and forth to the counter. The curtain which opens up to the parking is broken. So anyone can see inside my room. When the maintenance person comes to fix it I notice he's intoxicated! When I go to check my bed,to my dismay,I find a bug. Every time I speak with the general manager, she always has an excuse. When confronted about the bug she claims that that particular hotel is on some state list about being sanitary, or something to that effect. It was always a lose- lose for me. While trying to sleep there was people drinking outside and clowning around. Some rooms had multiple pets. Stains on the carpets. On our first day we couldn't get in the indoor pool because it was being "maintained". My question, " The whole day?" On our second day, we finally get to go in the "heated" pool. It was freezing cold!!! No plate in the microwave. The phone in my room wasn't working. So you know what the G.M. tells me? Use the phone that's on the counter. Really? We want to use the conference room and guess what? It's a separate charge. $188 for 5 hours!! The sitting areas in the lobby were bad. Non-working fireplace. There seems to be construction being done but no sign letting anyone know. And the manager still thinks there's no problem! Not only am I writing this review, I'm taking this to corporate. There's more...now they're trying to get us to pay for new carpet by accusing us of staining their already stained carpet. Very nice Quality Inn...you lost future business because of your incompetent management.
- Official Description (provided by the hotel):
- The Quality Inn & Conference Center of Brattleboro is a AAA 2 Diamond full service hotel. On site you will find a wonderful restaurant, two pools - indoor and seasonal outdoor - as well as a dry sauna and fitness room. We are conveniently located within easy reach of ski areas like Okemo, Killington, Mt. Snow, Stratton, canoeing, kayaking, antique shops and much more. All of our rooms have refrigerators and some have microwaves, hair dryers, irons and ironing boards. We also offer free cable - HBO, ESPN inc.-, PPV Movies, Free High-Speed Wireless and Wired Internet. Hotel services & amenities, AAA 2 Diamond Rating, Heated Indoor and Seasonal Outdoor Pools, Exercise Room and Dry Sauna. NOW OFFERING FREE HOT BREAKFAST. ... more less
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- Also Known As:
- Quality Hotel Brattleboro
- Ramada Hotel Brattleboro
- Red Roof Inn Brattleboro