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“Wonderful Hotel” 5 of 5 bubbles
Review of Embassy Suites by Hilton Salt Lake/West Valley City

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Embassy Suites by Hilton Salt Lake/West Valley City
Ranked #1 of 13 Hotels in West Valley City
Certificate of Excellence
Huntington Beach, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful Hotel”
5 of 5 bubbles Reviewed February 25, 2013

I am new to this review thing but when I saw the previous review I had to leave mine. I have stayed at this hotel 4 times already in the short amount of time they have been open. I have anjoyed every single stay. 3 of the 4 times I have been by myself on business and the staff, management and ammenities are top notch. After the third stay I decided to bring my wife and kids and it was over the same time period of this previous reviewer. They were a small hockey group that caused problems not only with the staff and management but for other guests as well. My wife was walking down the banquet hallway and was hit by a hockey stick in the shins and the kids laughed. My wife still has a bruise from it. My son was at the pool with a family friend and was pushed in the pool fully clothed by one of them using a hockey stick. This is a group that should be black listed from every staying at hotels. Good job Embassy Suites, you are doing an amazing job. Wonderful staff, Monica at the front desk always has a smile and Cole in reservations knows me by name and always knows my preferences without asking. Trip Advisor should take the previous review down, it is malicious.

Room Tip: Call Cole at the property, he will get you the best room at the best price.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLCSM, Manager at Embassy Suites by Hilton Salt Lake/West Valley City, responded to this review, April 9, 2013
Dear Ryan,

Thank you for your kind words about our hotel and staff, I will be sure to pass them on to our staff and management team. We are glad that you had such an enjoyable stay, and apologize for the incidents incurred by other guests of the hotel. I hope the next time you stay with us you will allow us to thank you for being a frequent guest. Please give me a call when you arrive and I will come out and meet you in person. Again, thank you for your comments and taking the time to review us, we do indeed appreciate your business.

Please let me know if there is anything we can do for you in the future.

Cole S. Christensen
Director of Revenue Management
Embassy Suites
Salt Lake/West Valley City
3524 South Market Street
West Valley City, UT 84119
801-963-4760
801-963-4766 fax
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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746 reviews from our community

Traveler rating
    495
    157
    50
    29
    15
See reviews for
281
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
La Mirada, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed February 18, 2013

This hotel at first glance seemed terrific. The smell of new quickly gave way to the disappointment of the rooms layout. Most of our traveling group felt the same way. No privacy. No closet space...only a tiny 2 foot closet in the front room and not in the bedroom?? Should be called a honeymoon suite.
But wait.....it gets better. When our traveling partners room, which was across from ours, gave way to a defective sprinkler head and completely flooded out, ruining electronic gadgets and soaking everything in the room, we were all left with ruined plans for the day to go skiing and made the best of the time we had that day. No apologies to any guests on that floor were ever made. With the hallway completely flooded and over 40 commercial blowers blowing overrnight, no notification was given. We just endured it ....and here's the kicker.....the following day when our group asked for a slightly later checkout because we were going to try to go skiing to make up for the previous days fiasco......none was granted and they would charge us for 1/2 day if we arrived a minute after 2:00...Can you believe that? I'm sorry, but management at this hotel needs to back and take Hospitality 101. I would not recommend this hotel ever!

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLCSM, Manager at Embassy Suites by Hilton Salt Lake/West Valley City, responded to this review, April 9, 2013
Dear Valued Guest,

We do appreciate your comments about our property and apologize for any problems you and your traveling partners may have had during your stay. The sprinkler incident was an unfortunate event for all parties and left lasting damage to our brand new hotel. We do value your business and thank you for staying with us and taking the time to review us.

Please let me know if there is anything we can do for you in the future.

Cole S. Christensen
Director of Revenue Management
Embassy Suites
Salt Lake/West Valley City
3524 South Market Street
West Valley City, UT 84119
801-963-4760
801-963-4766 fax
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed January 26, 2013

From being greeted by the friendly staff late at night to the new modern rooms, the saline pool and excellent breakfast - i give this hotel is 5+ stars!
Carmen was especially helpful during our check-in.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank h b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLCSM, Manager at Embassy Suites by Hilton Salt Lake/West Valley City, responded to this review, February 25, 2013
Dear Valued Guest,

Thank you for taking the time to write a review on our behalf, we value input both good and bad. Thank you so much for your kind words, it really goes a long way in allowing us to recognize our staff. I have passed on your review to our General Manaher and Executive team in regards to your stay and in regards to Carmen. Carmen truly is a positive force on our team and we recognize how wonderful she is. We are so glad that you enjoyed your time with us and our world class state of the art ammenities. Please let us know if there is ever anything we can do for you when you return to stay with us.

Thank you,
Cole Christensen
Director of Revenue Management
Embassy Suites Salt Lake/West Valley City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Salt Lake/West Valley City

Property: Embassy Suites by Hilton Salt Lake/West Valley City
Address: 3524 S Market St, West Valley City, UT 84119-3618
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in West Valley City
#2 Family Hotel in West Valley City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Embassy Suites by Hilton Salt Lake/West Valley City 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Only minutes from Salt Lake City Airport (SLC) and downtown Salt Lake City, Utah, the Embassy Suites by Hilton Salt Lake/West Valley City hotel is the ideal choice whether you are in the area for work or on vacation. With a central location just off Interstate 215, this all-suite West Valley, Ut hotel puts you in easy reach of some of the area's top attractions and biggest corporations. Check-in to a spacious two-room suite featuring a private bedroom and separate living area with fold-out sofa bed. Stay connected with high-speed internet access, watch a movie on one of two flat-screen TVs or make yourself a snack using the wet bar, refrigerator and microwave. Unwind after a busy day with a stress-busting work-out in the modern fitness center or take a swim in the indoor pool at this Salt Lake Airport hotel. Enjoy a drink and a snack at the complimentary nightly Manager's Reception*. Start your day off on the right foot when you sit down to a free cooked-to-order breakfast, served every morning of your stay. Eight flexible meeting rooms, and a dedicated events team, make this hotel the perfect venue for your next Salt Lake City meeting or social event. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Highlights•All-suite hotel located just minutes from Salt Lake City Airport and downtown Salt Lake City•Spacious two-room suites with private bedroom and separate living room•Complimentary cooked-to-order breakfast and nightly Manager's Reception•Indoor pool and modern fitness center•Over 7,500 sq. ft. of meeting and function space across 8 rooms. ... more   less 
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Also Known As:
Embassy Suites By Hilton Salt Lake/West Valley City Utah

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