I was on the 3rd floor the room was very comfortable and it was very quiet during our stay. I enjoyed the cleanliness of the room and the view was amazing from that room. We had access to the stairs so we could move in and out without disturbing anyone on that floor!More
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This sounds really but the shuttle driver they share with the neighboring property, Justin, is the best driver in the biz. He's the ultimate ambassador of SLC. He can answer any question you could have. Other positive? GREAT soft pillows.
Downsides are minor, You can walk to an Applebees and a sports bar that I got food poisoned at. But except for that, there's nothing around there. The walls are paper thin. I diagnosed the guy in the room next door with sleep apnea. And out of three requested wake up calls, they did one, they missed completely one, and one came at 4 am instead of the twice-requested 5 am.
But it's still really good. I'll be back.
Hello Layover,
Thank you for choosing us and for sharing your experience. I am happy to learn that you enjoyed the pillows and found the shuttle driver to be accommodating. However, it is unfortunate that the level of noise and the failure of our staff to give you the requested wake up calls negatively affected your overall satisfaction. I am sorry we were not able to give you the best stay you wanted. Your feedback has been taken into account and will be shared with our staff. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction.
Thank you for staying and we hope you give us another chance to show you how great our hotel is.
Best Regards,
John O
Case Manager
IHGService
Only spent one night here due to a function down the road. The room was very nice and clean. Quick checkin and friendly staff. Didn't use any of the other facilities; pool or breakfast area so can't comment on that. I would stay here again.
Perhaps we are to blame for choosing this hotel attached to a waterpark but stayed because of the area location and pet friendly rooms. The room was fine on the surface, but the bedding and towels were well past their prime- being flimsy and wrinkly. The outdoor areas surrounding the building were mostly empty, dirt lots with litter and dog doo. No where to properly walk a dog close to the property. The hotel apparently has no rules for social decorum and I didn't appreciate the barefoot, swimsuited families roaming the hotel, the kids running and screaming in the halls and especially seeing these same barefoot swimsuited folks in the breakfast room.
Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service. I apologize for the large crowds at the hotel during your visit, the majority of our guests are here for the water park for spring break. We have also reached out to West Valley City prior to your arrival to have them clean the empty lots around our hotel as it is not our property and they will be conducting a cleanup at the end of this month. Once again I apologize for the difficulties that you had during your stay, and we hope to see you again to prove our resolve in making your next stay more comfortable.
Thank you and safe travels.
Mick S.
General Manager
and the Holiday Inn Express staff
We live about an hour from this hotel, and planned a visit to go to it after driving past it on the freeway. Even from the road, the hotel looks exciting to kids because of a big red water slide that runs out the wall of the hotel, snakes around, and goes back inside. When my 12 year old wanted to go here for a birthday party, it seemed like the perfect occasion to visit. We reserved 2 adjoining rooms, with 4 little girls in one, and the rest of our family in the other. We ended up having items stolen by a housekeeper at checkout, and likely won't return. I just can't stand theft.
We checked out on a Saturday morning. These cute little girls accidentally left an iPhone charger plugged into an outlet, and a beloved stuffed animal under the covers of the bed. Since we all live an hour way, and didn't discover it until we reached home, I called the front desk immediately to alert them to the items left behind. A very unhelpful front desk clerk refused to go seek out the housekeeper who cleaned the room, and instead told us to call back later. We did. Again. And again. After 3 calls to the hotel on Saturday, we were finally told that the housekeeper had gone home, and the items weren't turned in. Call back tomorrow.
We did. 3 times again. Still, no items were found on their "lost and found" shelves, and the front desk clerk refused to check with the housekeeper. Finally, my husband drove down to the hotel on Monday. It was within 48 hours of check out. We were told that no items were turned in, and they were likely "lost". I can read between the lines...the housekeeper found the items, either threw them away or kept them. I assume she kept them.
A manager gave a weak apology during the Monday visit. I have worked at a hotel in the past, and thievery wasn't tolerated in that hotel. Evidently it is, at this one. If you choose to stay here, I recommend either locking your belongings up (although rooms don't have safes), carrying them with you, or staying somewhere different with honest staff. All of this left a black cloud over the party. We're sorry we went. I know we should have searched under covers more thoroughly, but we had no idea something like a purple cat stuffed animal wouldn't be returned.
I will update this review if anything is ever done to rectify the situation, which I'm not holding my breath about. The manager left us with a promise to call if the items were found, and so far, we've heard nothing.
Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, as it allows us to improve our service. I am sincerely sorry about the items that were misplaced while you were staying at our hotel. I can assure you that we put a high regard on security and theft as each housekeeper and employee that enters the hotel is not allowed to bring bags in to hide items in when leaving the hotel. Each of our staff upholds the importance of honor and integrity and our department heads log everything that is found in the rooms immediately and store it in a locked room that only the General Manager and Head Housekeeper have access to. That is the reason it took some time to verify if we had the items as everything is locked up. Once again i do apologize that the items were misplaced, we did go through our employees, lost and found, and the room to attempt to find these items with no luck. Please feel free to contact the hotel directly and ask for Mick and i will offer some sort of compensation to rectify the situation.
Thank you again for your feedback, and safe travels.
Mick S.
General Manager
and the Holiday Inn Express staff
Room was good, service was good until we had a problem. And then all of the sudden the manager wasn't on duty, was told he would be there at 3, I called at 4:30 he wasn't there had a family emergency, called back at 7:30 he still wasn't in. Funny how that works! Website says free wifi, but it doesn't tell you it only works in parts of the hotel. The room next to us apparently had 4 boys in it unsupervised and thought they needed to jump on the beds, slam doors, yell cuss words, blast the tv until 3 am!! My husband went to the front desk 3 times to complain! So when I went to check out this morning and wanted to voice my concerns there was no one there to help me. So I guess as long as your stay is problem free you'll be good. Horrible customer service!!!
Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service. I apologize that you had a problem during your stay with us regarding the loud neighbors in the room next to yours. I apologize that you were unable to find a manager to get a resolution to the problems you had with the loud guests, as well as the internet. I was actually out for a few days because my newborn son got RSV and had a lung collapse. I apologize that i was not able to get another manager into the property to cover for me until after you had already left. I can assure you that this service is not normal, and we have taken appropriate action to ensure that this was an isolated issue. Please do not hesitate to contact me directly at the hotel if you have any questions or concerns, I would love to offer you a free night stay at our hotel as compensation for the difficulties that you had during your recent stay with us.
Thank you, and safe travels
Mick S.
General Manager
and the Holiday Inn Express staff
