I would never recommend this hotel chain to anyone! The customer service that I received from the GM, Nick Snyder, at the West Valley City Utah location was absolutely terrible. He wasn't professional and would not honor the online voucher we purchased for that location after the hotel already said we could use it. Do not waste your money by staying at one of these hotels! They do not care about their customers!More
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This is a very pretty HIE close to the airport. I am told there is a water park as well, but since it is December and we have no kids with us, I can't comment on that. When we were given our "key", I was impressed with the added info that was included on the envelope. It contained the wifi code, the hours of check in/ out, the breakfast hours, AND the quiet hours. Every attempt was made by the management to ensure a comfortable stay. That having been said, there is no safe guards against loud families with kids and pets in a room next door. The walls are thin, and babies will cry and kids will jump and fall off the bed late into the evening. This is not a busy time. I would like to suggest that guests should not be assigned adjoining rooms whenever possible. It seems reasonable to assign families with children a room on the first floor as well. I imagine if there were people below us, their night would have been quite noisy as well. I wish I could give a higher rating as this hotel is clean, pretty, and comfortable.
Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service and share our successes with our staff. I am sorry to hear that you found it difficult to sleep during your recent stay with us due to loud guests being near your room. We have gone over this with our front desk staff and i can assure you that this was an isolated issue. We hope to see you again in the near future to prove our resolve in making you feel comfortable.
Thank you, and safe travels
Mick S.
General Manager
and the Holiday Inn Express staff
This was just a short getaway. It was a great short trip for the family. The rooms were nice and the beds were comfortable. A bit small for queen. The water park was so much fun. It had a kiddie section and a great water slide. The breakfast was fabulous for a complimentary breakfast. Very courteous desk help.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
Mick S.
General Manager
and the Holiday Inn Express staff
This is a great hotel for a one-night stay, as it is close to restaurants, right off a main road and has all kinds of terrific amenities. While the "water park" was closed during my stay, everything else was great. it is a very clean property with a very friendly staff.
Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to better our service, and product to ensure that you enjoy your next stay even more. We are so happy to hear that you enjoyed your stay with us, and we hope to see you again in the very near future.
Safe travels
Mick S.
General Manager
and the Holiday Inn Express staff
Stayed one night while passing through. Staff were very friendly, was even asked if we were going to use the Waterpark. I didn't know they had but I decline as I only needed a room. Room was stale upon entering the room, clearly a smoker had previous been in the room but didn't rally notice until hours later. The next day I was stuffy and eyes were irradiated. I did bring this to the front desk as I checked out. I was apologize too for that. People should be harshly fined if they smoke in a room, it needs to be cleaned from top to bottom, that's why I choose Holiday Inn. If housekeeping smokes, they will never spot it like a non-smoker will. Breakfast was good and plenty as always.
Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, and we appreciate your information that you gave about your recent stay. We apologize for the issues you had with the smell in the room, and can guarantee you that appropriate action has taken place to ensure that this was an isolated issue. We are happy to hear that the staff was friendly and accommodating to your needs, and that you enjoyed our breakfast. We hope to see you again in the very near future.
Thank you, and safe travels
Mick S.
General Manager
and the Holiday Inn Express staff
First, I don't think I'd call this a waterpark. For anyone over the age of 6 or so, there is one slide. To me, that's not much of a waterpark. We did use it, but after going on it twice, that was about it. Didn't see the need for special wristbands to use it or the pool area. Maybe during the winter they are much busier, but not when we were there.
The rooms were typical Holiday Inn. Service was definitely not typical. We had booked a room with 2 queen beds as there were 4 of us. Checked in after 5pm. Got to the room and there was 1 king bed and a sofa. Went back to the desk and they said they upgraded us. That's fine, but where are 4 people going to sleep? So they switched us to the room that we originally booked. Went back up to that room and the room was dirty. Left everything in the room with the king and went to dinner while they sorted it out. Eventually, we ended up with both rooms, with the kids on a different floor than us. Thank goodness they're a little older, responsible and used to being on the road.
The morning breakfast wasn't as good as the others we've had, so we just grabbed a little and got on the road.
Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service and our product for our guests. I apologize that you did not enjoy our water park and that it did not meet your expectations. I am sincerely sorry for the confusion that happened with your room type, i can assure you that we have taken appropriate action and given additional training to both the Front Desk, and Breakfast to ensure that the issues that you had were isolated.
Thank you again for your feedback, and safe travels
Mick S.
General Manager
and the Holiday Inn Express staff
