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Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel
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$122
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$122
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$118
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Reviewed August 29, 2016
Everything perfect and close to many other things

This chain is my favorite when all goes right. I passed through a pretty shady neighborhood just blocks from the property. But, I was pleased to find that it sat on the edge of a nice area. It was quiet, very new looking, and everything went well. They even had a water park in the hotel that I did not use $$$$$. Rooms were clean and modern. I definitely would stay again.

Room tip: Pick a room on the upper floor at the end of the hall... INSIST on it.
Date of stay: August 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Ask kv1361 about Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mick S, General Manager at Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel, responded to this reviewResponded August 31, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.


Safe travels
Mick S.
General Manager
and the Holiday Inn Express staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2016
Great stay

Helpful front desk and clean room. Beds were comfortable. Hot breakfast was good with good selection. Water park was great. Lifeguards were a little aloof. Overall a great hotel for kids and families. Would stay again for water park and breakfast.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Ask Rx_ok about Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mick S, General Manager at Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel, responded to this reviewResponded July 27, 2016

Thank you so much for taking the time to submit a review about our hotel. We are consistently striving to ensure that each guest that stays with us feels comfortable and at home. We are happy to hear that you enjoyed your stay, and we will be looking into the lifeguards to ensure that they are giving the appropriate attention to the guests. We hope to see you again in the very near future.

Thank you and safe travels
Mick S.
and the Holiday Inn Express staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2016 via mobile
Awful.

Zero front desk presence. Noisy neighbors. Thin walls. Chemical toilet water park. Rotten food. Surly staff, when you could by some miracle track anyone down. Saggy mattress. Filthy room, absolute lack of hygienic cleaning. I have never felt more ripped off in my life. I EXPECTED to get bedbugs and TB upon staying here. Rip off gross hotel.

Date of stay: June 2016
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mick S, General Manager at Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel, responded to this reviewResponded July 11, 2016

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, positive or negative and we consistently strive to improve our service and the quality of our product. I apologize that we have fallen short of your expectations, and the service was so lacking during your recent stay with us. I have taken immidiate action with my Front Desk, and Maintenance staff to ensure that the issues you had with these departments were isolated. We have also ordered another mattress for the room, and went over our breakfast menu. Once again i apologize that we fell short in our service during your recent stay with us.

Please do not hesitate to reach out to me directly with any questions, i would be more than happy to compensate for your recent stay to ensure you understand this is not normal service for our hotel.

Safe travels
Mick S.
General Manager
and the Holiday Inn Express staff

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Reviewed June 7, 2016
Good time

First time staying at this location and the staff was great and friendly included breakfast the room was very comfortable but the mattress had a deep part that felt like the Grand Canyon I said that room needed a new mattress

Room tip: See the room first and Che k out the mattress
Date of stay: May 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Ask Olivia D about Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mick S, General Manager at Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel, responded to this reviewResponded June 13, 2016

Thank you so much for taking the time to submit a review about our hotel. We truly appreciate all feedback, good and bad, as it allows us to improve our service and ensure each of our guests are having a memorable stay. I am sorry to hear that you had issues with your mattress and i can assure you that action has been taken to ensure that this was an isolated issue. We are happy to hear that you enjoyed the rest of your stay, and we hope to see you again in the very near future.

Thank you and safe travels
Mick S.
General Manager
and the Holiday Inn Express staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2016 via mobile
hit or miss

we visit slc quiet often and we have stayed 5 or 6 times in the last few months, if it wasn't for the kid friendly splash area we wouls not stay. rooms are expensive, the last visit some kid puked in the pool and we couldnt even swim and bought 5 wristlets which 4 comes in the room so that was 10.00 wasted. we got a suite with a dirty towel with dry toothpaste rolled up and toothpaste spilt splatter all over the mirrow and the pull out sofa with no pillows or blanket in the room we went to the front desk for a couple pillows and blanket for the bed and was told there were none. so we had no pillows to sleep with basic sheet on a matress, for 150? HA!!! I probley won't be back after that horrible trip.

Date of stay: May 2016
Trip type: Traveled with family
Ask Ga_Mommie about Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mick S, General Manager at Holiday Inn Express & Suites Salt Lake City West Valley, an IHG Hotel, responded to this reviewResponded June 2, 2016

Thank you so much for taking the time to submit a review about our hotel. We consistently strive to make sure each guest has a comfortable and memorable stay at our hotel, and I apologize that we have fallen short of this during your most recent visit to our hotel. I apologize that there was an inconvenience with the pool during your recent stay, there are certain state laws we have to follow when there are things done in the water. As far as the room cleanliness goes I have taken appropriate action to ensure that this was an isolated issue. I would like to offer you compensation for your difficulties during your stay with us, as we would like another chance to prove our resolve in making you more comfortable upon your next visit. Please do not hesitate to contact the hotel directly and ask for me with any concerns or questions.

Thank you again for your review and information and safe travels.
Mick S.
General Manager
and the Holiday Inn Express staff

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