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“Clean, Family friendly hotel”

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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
Ranked #9 of 12 Hotels in West Valley City
American Fork, Utah, United States
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Clean, Family friendly hotel”
Reviewed January 3, 2013

Spent 1 night here. I was very happy with how clean and nice the rooms were. Beds were very comfortable. Kids loved the waterpark area. I thought the pools/tub had way too much chlorine. Many people in our group ended up coughing, eyes hurting from chemical in there. But that may have just been a bad day there. Still we had fun. Staff was excellent, accommodating and professional. Breakfast bar was good too. Only other complaint was needing your key card to get in and even out of the pool, and the stairwells, had several people have to run soaking wet through the parking lot to get back to their room, or stuck in the stairwell with no card. Overall a nice place, very family friendly.

  • Stayed January 2013, traveled with family
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Helpful?
1 Thank Trinna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, Front Office Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review, January 5, 2013
Trinna A - Thank you for your review of our hotel. I am sorry to hear that you experienced a problem in the pool area with the chemical irritation and with the room keys. We do apologize for any inconvenience they may have caused you and your family, but it was great to hear that you did have a fun stay. We hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • French first
  • Italian first
  • Spanish first
  • Any
English first
Ucon, Idaho
Level 5 Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 26, 2012

The front desk was super friendly and helpful through the whole trip! The beds were nice and soft and the pillows came in firmer and softer! The bathroom was clean. Breakfast was yummy every morning! The whole family enjoyed the pool. Little slides and a shallow pool were perfect! It felt very safe! You had to use your card at every door using the stairs. Would be the place to stay if you were going to something at the Maverik Center!

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank Mandi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, Front Office Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review, December 28, 2012
Thank you so much Mandi C for the great review of our hotel. We are so glad to hear that you enjoyed the pool with the childrens shallow play area, the breakfast and our beds. We do our best to have the best service for every guest and to have our guests feel safe when they are staying with us. We hope you will choose to stay with us the next time you are in the Salt Lake City area.
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Varese, Italy
Level 6 Contributor
226 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 355 helpful votes
Reviewed November 28, 2012

The Hotel is brand new, the property is shared with a Staybridge Suite (same IHG group), staff was friendly, the price was really interesting. We stayed here during our trip from San Francisco to Yellowstone Park and after driving for almost twelve hours it was refreshing to find a comfortable bed, a clean room and all facilities we needed. The neighborhood is quiet, the pool is very nice. Salt Lake City downtown is easily reached in 20 minutes by car. Highly recommended, cheap, quiet, clean, and complimentary breakfast too!

  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank KaITrAvEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, Front Office Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review, December 1, 2012
KaITrAvEL - Thank you so much for the wonderful review you posted of our hotel. We are so pleased that you chose to stay with us and that you enjoyed your visit and the amenities of the hotel. We hope that you will choose to stay with us again when you visit the Salt Lake area.
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Huntington Beach, California
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 12, 2012

Family friendly property is an understatement for this property. Great location. Shuttle service goes above and beyond services requested. All staff members were incredible, providing restaurant, and attraction information. I wish to personally thank the following staff members that I encountered. Leah, James, Melanie, Jake, Stephen, and David (which I think is the Front office manager at neighboring Staybridge) Clean rooms and all around great hotel!!!!

  • Stayed November 2012, traveled with family
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Helpful?
2 Thank jjbradford00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, Front Office Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review, November 15, 2012
Thank you jjbradford00 for your kind words about our team. We do take great pride in delivering great service to each and every guest. We hope that you will stay with us again next time you visit Salt Lake City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2012

We spent two night here and really enjoyed it. We paid $94/night for the King Suite which was a great value. It was a nice big room with a kitchenette (fridge, microwave, sink, cupboards). The bed was big and very, very comfortable. We have a 11-month old who crawls all over and he was able to crawl around easily in this big, clean and mostly baby-proofed room. The water park was fun although we couldn't figure out how to get up to the food court area.

Overall we will look forward to staying there again.

Room Tip: King Suite is a good value, but there are not two separate rooms, just one big room with kitchenette
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  • Stayed September 2012, traveled with family
    • Value
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Helpful?
2 Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2012

Easy to get to off of I215, surrounded my lots of restaurants, theatres, and other lodging options. Room was great, hotel staff was nice for the rate I got. Tucked away from a lot of traffic and noise. Even a small waterslide in the pool area for the kids! I would definitely stay here again.

Room Tip: ask for first floor to avoid the slow freight type elevators
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  • Stayed September 2012, traveled on business
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Helpful?
Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, NM USA
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 10, 2012

I stayed here with a friend during the Outdoor Retailer trade show. The room was booked by the convention, and I was a bit concerned when I was told where I was staying (and the price). I looked around for weeks and found nothing closer for under $250 per night, and nothing cheaper anywhere in the area. It turns out I could have saved the trouble. This was a nicer HI Express with nice beds, a nice bathroom and it was quiet despite being close to the freeway. I didn't have time to check out the waterpark. Not only was the hotel close to the freeway, and several restaurants, it was just a dirt lot away from the light-rail station. We used the light rail two different times to get to downtown and felt fine with it. We did have some locals state that this was not the best part of town, but being that it is Salt Lake, that's really not a big deal. It was a really quick jaunt to downtown, less than 10 minutes every time we did it. Clean hotel, friendly staff.

Room Tip: The higher room facing the parking lot, was quiet.
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  • Stayed August 2012, traveled on business
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Helpful?
Thank tygerchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Property: Holiday Inn Express Hotel & Suites West Valley City - Waterpark
Address: 3036 Decker Lake Dr, West Valley City, UT 84119-5891
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in West Valley City
#6 Business Hotel in West Valley City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Valley City - Waterpark 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Brand new in Summer of 2009, the Holiday Inn Express in West Valley City, Utah is the newest and most modern hotel in the area. Conveniently located off I-215 and just south of I-80, our contemporary designed property is surrounded by majestic mountains and within walking distance to a variety of restaurants and entertainment. Our hotel is minutes from downtown Salt Lake City, Salt Lake City International Airport, Temple Square, USANA Amphitheatre, Rocky Mountain Raceway, Valley Fair Mall, E-Center (home of the Utah Grizzlies), Utah Olympic Oval, Hale Centre Theatre, Hogle Zoo, Energy Solutions Arena (home of the Utah Jazz), and the new Gateway Mall. We are a short drive from many premier ski resorts such as Snowbird, Alta, Brighton, Solitude, Park City Mountain Resort, Deer Valley and The Canyons. You will experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of hot items, business center, fitness room, meeting space, wired and wireless, high-speed Internet access. Guests will enjoy our 3 story water park featuring 3 pools including a zero entry wading pool, a 183 foot water slide, heated whirlpool, party room, arcade, concession area, and a wet and wild jungle gym. We are confident that your stay in West Valley City will be a memorable experience and you ll have mountains of fun, so Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suites West Valley City - Waterpark Utah

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