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“Wonderful Hotel!”

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Staybridge Suites Salt Lake-West Valley City
Ranked #6 of 13 Hotels in West Valley City
Certificate of Excellence
Navarre, Florida
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Wonderful Hotel!”
Reviewed May 13, 2013

I traveled to this hotel on business last week. This is in a really great location. You can ride the rail from the Airport for really cheap! The room was very clean and the staff was very friendly especially Ray the Van driver. If you are staying Salt Lake this would be a great hotel for business or just for fun!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PageTravelxxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Staybridge Suites Salt Lake-West Valley City, responded to this review, May 15, 2013
What a great comment! I have already told Ray how great he did in helping you . At the Staybridge West Valley, we pride ourselves on our customer service and it is always great to hear that we are taking care of business. Thank you so much for taking the time to complete a review, we always appreciate feedback. Come back anytime!
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148 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
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English first
Atlanta
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 16, 2013

John and the staff at this location were so helpful. I emailed this hotel prior to my visit and John answered my email very quickly. Very service oriented. The rooms are very comfortable and clean. I will be back when I'm in SLC.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATL950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, Front Office Manager at Staybridge Suites Salt Lake-West Valley City, responded to this review, April 25, 2013
Thank you so much for the great review. We always strive to ensure our guests receive the best service in Salt Lake City. I will make sure to pass along your compliments to our staff, they always enjoy hearing that they are making our guests happy. Please come back anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
richmond, VA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 8, 2013

I have so many positive things to say about this hotel I don't know where to start but mostly I want to address families coming to Utah on vacation. STAY HERE! My kids are grown but I wll remember how expensive it was to go on vacation. You will get so much for your money here. There is an awesome fun indoor water park pool area where the kids will have a blast. The rooms and beds are so nice and comfortable. You have almost a full kitchen in each room minus the oven, but anything you can cook in the microwave or stove top you'll have everything you need. Wonderful full breakfast with a wide selection for everyone in the family. Free internet and Tues-Thursdays serve dinner. Now this isn't 5 star meat and potatoes but taco, burger, soup, sandwich and salad night, quesadias etc and stuff like that. How many hotels will give you dinner during your stay?

I stayed in a regular queen room. Very spacious bath queen bed, and sofa sleeper.

This is a very nice, comfortable hotel. You will not go wrong staying here.

Room Tip: There is no room service and no spa. I gave it poor as they did not have a N/A to choose from.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank merimedicn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Staybridge Suites Salt Lake-West Valley City, responded to this review, April 13, 2013
Thank you so much for the glowing review! I am passing along your review to our staff right away. We always look to make sure our customer's needs are taken care of. Families love to take advantage of our pool, water slide and midweek social. Come back anytime!
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Preston, Idaho
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2013

Really clean, new hotel within walking distance of the Maverik Center. Very nice suite with two bedrooms, two bathrooms, living area and kitchenette. Rooms were well furnished and beds very comfortable. I had no problem getting to sleep after watching a hockey game. Several restaurants within walking distance as well. There is a TRAX station close by with easy access to downtown Salt Lake City. My kids absolutely loved the water park even though it was really busy. Hot tub was nice and hot.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank idahotom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Staybridge Suites Salt Lake-West Valley City, responded to this review, April 13, 2013
Sounds like you had a great stay. Thank you for the great review! We love to host families after a hockey game or concert across the street at the Maverik Center. I will make sure to pass along your kind words to the staff. We are looking forward to your next stay!
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Saginaw, Michigan
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 19, 2013 via mobile

I recently stayed here alone for business. I felt this was a nice hotel. The bed and bedding was so nice. The room decor was modern and the kitchen was nicer than others I've stayed in. I did not go in the pools at all but it looks like a fun place for young kids. The staff was very accommodating. They provided daily shuttle transportation to our training class and evening activities and the shuttle drivers were very friendly. They even let one driver clock in early to take me to the airport when my taxi didn't show up. The only area I thought could use improvement was the breakfast, it was just ok.

Stayed March 2013, traveled on business
Helpful?
Thank LISAR139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Staybridge Suites Salt Lake-West Valley City, responded to this review, April 13, 2013
We appreciate you taking the time to compliment our hotel and staff. Our staff is always looking to go the extra mile for our guests, and I am glad that the staff was able to clock in early to accommodate your needs. We are hoping you can stay with us again sometime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 17, 2013

We just returned from a vacation to Disneyland. You'd think that would be a fun place for my boys (ages 6 and 10) but instead of being excited about Disneyland, every day they just wanted to swim at our hotel. Now that we're home my husband remembered driving by a hotel with a waterslide. We decided to book a mini-vacation at Staybridge Suites in West Valley because it's attached to Grins and Fins Water Park.

LOCATION: Within a mile of this hotel you will find Valley Fair Mall, the Maverick Center (for concerts, sporting events, etc), Hollywood Connection Fun Center and Movie Theater, Hale Center Theater (live plays), etc. It's also located near a TRAX station that will take you to a place where you can transfer and go downtown or head south.

ROOM: We stayed in room 335, a king suite. It had a little kitchen area with a fridge/freezer, 2 stove top burners, full-size microwave and dishwasher. In the cupboard we found plates, glasses, bowls, a serving bowl, pitcher, and toaster plus utensils in the drawer. Even though we weren't planning to make anything, we did order pizza from the concession stand and it was great to have the dishes. The sofa pulled out into a bed. We had doors that separated the kitchen/living area from the bedroom/bathroom. There was a small closet with plastic hangers and a laundry basket (washer and dryers are available next to the elevator). The sink had drawers and a cupboard under it. The bathroom had a tub but it wasn't the kind you can relax in. The back of the tub goes almost straight up and down so you can't lay back. The rooms have a lot of lights and outlets. The black out curtains worked well.

NOISE and PETS: My biggest complaint about this hotel was the noise. I think the walls are paper thin without any insulation. I could be in my room and hear the conversation happening in the next room. When someone in the other room coughed, I thought it was my husband because the sound was so close. Thankfully I always bring a white noise maker to use while sleeping or it would have been very hard to sleep. Our room was right next to the freeway so you could hear that noise. The worst was this morning when I woke up due to a yappy dog that was louder than my white noise maker. I realize pet owners probably love that this hotel allows pets but it seems like they need to put pet owners in one section to avoid this problem of barking dogs bothering other guests.

BREAKFAST: This was the best continental breakfast we've ever had at a hotel. They had a little bit of everything: waffles, toast, muffins, bagels, fresh fruit, 6 different cereals, milk, juice, soda, etc. One day they offered scrambled eggs and bacon and the other morning they had omelets and sausage patties. They have a good-sized eating area so it wasn't hard to find a place to sit.

WATER PARK: The water park was fun for my boys. They have a jungle gym set in a shallow water. There was an area to play basketball and a small area for swimming (approximately 5' deep). The funnest part was the waterslide. They offer pool towels but they're just a tiny bit bigger than a hand towel so thankfully we brought our own from home. It was pretty busy with little kids so it was nice to see an employee checking the water several times throughout the day (I assume chlorine levels).

CLEANLINESS: It seems most of the other reviews talk about this being a very clean hotel. I don't agree but maybe it was just a bad day. It looked like it hadn't been dusted for a few days. There was something smeared on our window. In the bathroom drawer I found elastic bands and a hair clip. We checked in on Friday night and stayed 2 nights. I didn't know you had to ask for your room to be cleaned. I complained to my husband who showed me the notice they have in the room that says, "Weekend Light Touch Service is provided on a request basis only, and can be scheduled by contacting the front desk at extension 0 by 5 pm on Friday afternoon."

DINING: One night we decided to order the Family Meal from the concession stand. For $24 we had a 14" pizza, 6 cheesy breadsticks, and an order of hot wings. The pizza was really good but very skimpy on the toppings. I ordered a small salad which was just lettuce, shredded cheese and croutons. They also had Icee's which my boys loved. If you want to go out there are quite a few restaurants located within a mile (Cracker Barrel, Applebee's, IHOP, Chili's, Olive Garden, TGI Friday's, The Puck, Bout Time, etc.)

OVERALL: My boys absolutely loved this hotel. They said it was the nicest place we've ever stayed and the funnest too. We live approximately 40 miles from here so it was a nice place to take a mini-vacation and I'm sure we'll do it again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tamara98_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Staybridge Suites Salt Lake-West Valley City, responded to this review, March 19, 2013
Thank you for taking the time to complete a review. We appreciate the kind words about our breakfast. Our weekend breakfast staff members work really hard trying to make sure everyone has a great start to their day. I apologize for the problems you had with housekeeping and noise. We generally provide light touch service everyday without request, even on the weekends. We would love to have your family visit us again. Next time you reserve your room, let us know you would like a quiet room, we are usually able to accommodate these kinds of requests. Thanks again for your business, we are looking forward to making your next stay a perfect 10!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stowe, VT
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 11, 2013

2nd visit. We hold a meeting here each winter, but I also usually stay for a couple of extra days to ski. Location is convenient to the airport (free shuttle), but not very attractive - plopped down next to the highway and Maverick Center. Staff is always very friendly and helpful, and the rooms are large, clean and comfortable. Continental breakfast and complimentary evening snacks are included and very good. There are some nearby restaurants and pubs 5-10 minute walk or a short drive. Also the train to downtown stops next door. I haven't used it, but looks very convenient and supposedly only takes 10 minutes or so, so good location to avoid downtown prices & parking hassles.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nvd_stowe_vt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John D, General Manager at Staybridge Suites Salt Lake-West Valley City, responded to this review, February 19, 2013
Thank you for the great review. One of the great benefits of our hotel for tourists like yourself is the easy access to Downtown SLC, and our wonderful ski areas. The local Trax line is a great way to easily access all the great restaurants and nightlife of downtown SLC. I will make sure to pass along your kind comments to our staff as well. Come back anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Salt Lake-West Valley City

Property: Staybridge Suites Salt Lake-West Valley City
Address: 3038 Decker Lake Dr, West Valley City, UT 84119-5891
Phone Number:
Location: United States > Utah > Wasatch Range > West Valley City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Valley City
#3 Family Hotel in West Valley City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Salt Lake-West Valley City 3*
Number of rooms: 97
Official Description (provided by the hotel):
The Staybridge Suites Hotel West Valley City is conveientely located off of I-215 in the Decker Lake Business Park. We are designed to meet the needs of the extended stay traveler, providing a sense of privacy, luxury and comfort. Superior Studio, One bedroom, and two bedroom / two bath suites offer free high speed Internet access, fully equipped kitchens, living area and a well-lit work area. Direct dial telephone numbers and voice mail at affordable rates. The on-site, complimentary guest laundry is open 24 hours a day. When it's time to unwind, the hotel offers a variety of options, including a fitness center, indoor waterpark with pool & whirlpool, as well as a barbecue pavilion. A complimentary hot/cold buffet breakfast is served daily and an evening sundowner reception is available to guests Tuesday thru Thursday each week. Staybridge Suites West Valley Center is located in the Decker Lake Business Park adjacent to Franklin Covey, Clear Channel Communications, and the e-Center. ... more   less 
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Also Known As:
Staybridge Suites Salt Lake-West Valley City Hotel West Valley City
Staybridge Suites Salt Lake-West Valley City Utah

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