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TMWildMed
Ithaca, New York

Outstanding service, very nice rooms

Review of Quality Inn
5.0 of 5 bubblesReviewed May 5, 2017
A group of us stayed at the Red Cliff Quality Inn before and after a canyon country adventure. The staff at the property could not have been more accommodating. Very friendly, very helpful. My room was spacious and clean and had all the amenities that make travel a little easier (coffee maker, microwave, fridge). Breakfast was good and convenient location. I will definitely use the Red Cliff Quality Inn when I return to the beautiful Southern Utah canyon country.
Date of stay: May 2017
Room Tip: If you have a lot of gear (like I did) room 120 is very convenient
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this review
Responded May 31, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kyle McGregor
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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51 - 56 of 180 reviews
Reviewed February 28, 2017

The price of the hotel was nowhere near the value or worth of the room or amenities. If I was not there for a work conference I would not have paid/stayed at this hotel.

Pros- TV's were nice and new, bed was comfortable enough, room was clean.

Cons- Several plug outlets didn't work, had to make coffee on the floor, hotel was old and dingy- in desperate need of remodeling, BREAKFAST was not as advertised, NOT a FULL breakfast, runny liquid eggs and steamed/microwaved pre-cooked sausage???? Awful, don't say FULL, you could very easily and affordably use real eggs scrambled and real eggs and sausage, this was continental at best- Cream cheese and no bagels, oranges and apples small and unripe, limited offerings.

Will not stay EVER again.

Date of stay: February 2017
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
2  Thank MelMel36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded April 3, 2017

Hello, I want to thank you for taking the time to review our Hotel and let me know about your experience. I am truley sorry that we where unable to meet your expectations during your stay. I have shared your review with my staff and we are working hard to rectify the situation. Next time you are in the area please stop and introduce yourself to me. I would appreciate an opportunity to show you this is not our usual standard of service and make thing right by you personally.

Thank you
Kyle McGregor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2017

My husband and I have traveled this route through Utah countless times....I am delighted to find Quality Inn Red Cliffs. Traveling with my mother-in-law, after a long day of driving we stumbled upon this welcoming respite away from home. Kyle McGregor was helpful, friendly and made us feel like family. The rooms were clean, nicely decorated, even included a little fridge and a microwave, The beds were very comfy, with soft sheets and plenty of pillows. This will be a return destination. Also nice to have a healthy variety of breakfast food and steaming coffee to continue us on our travels. Kyle helped us to sign-up for the rewards program as well. We felt our stay was a great value.
We have paid more and gotten less value in local hotels but now finding Quality Inn we will stop here again rather than continue on to Mesquite.

Room tip: Kyle offered us a deluxe room for a few dollars more...so worth it!
Date of stay: January 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank porterrebecca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded February 5, 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It was fun getting to visit with you while you where here. Next time you are with us please stop and say hello!

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kyle McGregor...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2017 via mobile

We had a death in our family that required a sudden visit to St. George. Kyle McGregor demonstrated extraordinary compassion and efficiency in making sure we were accommodated without undue stress. Your hotel, and the entire staff, were absolutely above and beyond what we expected, and made the weekend much more relaxing as a result of their professionalism. Thanks to Kyle, and your wonderful facilities, we will certainly use Quality Inn Red Cliffs as a destination in the future.

Date of stay: January 2017
Trip type: Traveled with family
Thank Russell L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded January 29, 2017

Dear Russell L.


Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am very sorry for you loss and I am glad I was able to be of service to you during this time. It is not always easy to relax during times like these. I am happy my staff was able to help you find a quite safe place to do so!

Your feedback is very important to us, and to future guests as well. I look forward to having you stay with us the next time you are in town.

Thank you for taking the time to share your experience with me and future guests alike!

Kyle McGregor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2017 via mobile

This place was an amazing place to stay at. The staff are amazing. The room was clean and the staff were very helpful. I have never been to a hotel where the beds were so comfortable. The rooms are affordable. And they even have a breakfast in the morning. The hot tub was good. And my stay there was was magnificent. I would recommend this hotel to anyone.

Date of stay: January 2017
Trip type: Traveled solo
Thank Todd L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded January 23, 2017

Dear Todd,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

I am truly glad you had an amazing stay with us, and that you enjoyed Breakfast as well as our Hot Tub

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kyle McGregor
General Manager
Quality Inn I-15 Red Cliffs
435-673-3537

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2017 via mobile

The room was ok, it seemed really clean. It had a nice little couch in it and for what I paid, it was an ok room. I don't think I would stay here again though. I did find an unusual stain on the bed that looked pretty gross, and when I called down it was like 1am and at this point it was just to report it and the girl that I talked to I believe was named Melissa and I told her I just wanted to let someone know so I wouldn't be blamed and she said "yeah I'm so sorry, I will definitely note it down. Again, I'm sorry. I hate how our house keepers just suck here."

Date of stay: January 2017
Trip type: Traveled as a couple
Thank NVtraveler1908
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded January 19, 2017

Hello,
Thank you for taking the time to share your experience with me. I am truly sorry for the inconvenience you incurred with Housekeeping and my Front Desk Agent. I have shared your review with my management team to insure your review can be used to correct the issue at hand. I take all input and feed back seriously and use it as a way to improve the hotel and hope for situations like this to not arise. Next time you are in the area please take the time to introduce yourself to me as I would like an opportunity to regain your trust as a guest here at the hotel. This is clearly not our usual standard of service.

Thank you
Kyle McGregor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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