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Russell L

Kyle McGregor and the entire staff...

Review of Quality Inn
5.0 of 5 bubblesReviewed Jan 26, 2017via mobile
We had a death in our family that required a sudden visit to St. George. Kyle McGregor demonstrated extraordinary compassion and efficiency in making sure we were accommodated without undue stress. Your hotel, and the entire staff, were absolutely above and beyond what we expected, and made the weekend much more relaxing as a result of their professionalism. Thanks to Kyle, and your wonderful facilities, we will certainly use Quality Inn Red Cliffs as a destination in the future.
Date of stay: January 2017
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this review
Responded Jan 29, 2017
Dear Russell L.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am very sorry for you loss and I am glad I was able to be of service to you during this time. It is not always easy to relax during times like these. I am happy my staff was able to help you find a quite safe place to do so!

Your feedback is very important to us, and to future guests as well. I look forward to having you stay with us the next time you are in town.

Thank you for taking the time to share your experience with me and future guests alike!

Kyle McGregor
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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54 - 59 of 180 reviews
Reviewed January 22, 2017 via mobile

This place was an amazing place to stay at. The staff are amazing. The room was clean and the staff were very helpful. I have never been to a hotel where the beds were so comfortable. The rooms are affordable. And they even have a breakfast in the morning. The hot tub was good. And my stay there was was magnificent. I would recommend this hotel to anyone.

Date of stay: January 2017
Trip type: Traveled solo
Thank Todd L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded January 23, 2017

Dear Todd,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

I am truly glad you had an amazing stay with us, and that you enjoyed Breakfast as well as our Hot Tub

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kyle McGregor
General Manager
Quality Inn I-15 Red Cliffs
435-673-3537

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2017 via mobile

The room was ok, it seemed really clean. It had a nice little couch in it and for what I paid, it was an ok room. I don't think I would stay here again though. I did find an unusual stain on the bed that looked pretty gross, and when I called down it was like 1am and at this point it was just to report it and the girl that I talked to I believe was named Melissa and I told her I just wanted to let someone know so I wouldn't be blamed and she said "yeah I'm so sorry, I will definitely note it down. Again, I'm sorry. I hate how our house keepers just suck here."

Date of stay: January 2017
Trip type: Traveled as a couple
Thank NVtraveler1908
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded January 19, 2017

Hello,
Thank you for taking the time to share your experience with me. I am truly sorry for the inconvenience you incurred with Housekeeping and my Front Desk Agent. I have shared your review with my management team to insure your review can be used to correct the issue at hand. I take all input and feed back seriously and use it as a way to improve the hotel and hope for situations like this to not arise. Next time you are in the area please take the time to introduce yourself to me as I would like an opportunity to regain your trust as a guest here at the hotel. This is clearly not our usual standard of service.

Thank you
Kyle McGregor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2016 via mobile

Overall, a pleasant stay. Beautiful location, with the aptly named Red Cliffs overlooking the hotel. We had a few quirks with our room - coffee maker did not work, and we had to have our hotel key card re-activated every night when we returned to our room. When checking out, the reservation desk was not aware our room was prepaid. The desk clerk was very good at resolving this issue and emailed us a receipt. Yes, I would recommend this hotel.

Date of stay: November 2016
Thank Marilyn C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
michaelmcgregor, General Manager at Quality Inn, responded to this reviewResponded November 28, 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Kyle McGregor
General Manager
Quality Inn I-15 Red Cliffs
435-673-3537

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2016 via mobile

During the last week on October every hotel in Saint George Utah was sold out due to some high school state band competition and we were forced to stay here since there was nowhere else. We checked into room 111 and everything seem to be fine then about two hours into our stay there water began leaking out of the light fixtures in the bathroom from the upstairs unit.

We called the front desk and the clerk and a maintenance man came out and went to the room above us the gentleman was taking a shower but since our bathroom had already began to be flooded we requested to move to another room. We were moved to a room two doors down the hall and it must not have been used recently because the floors have not been swept or mopped but since everywhere else is sold out and it was their last room we had to take it.

Along with everyone being sold out this means that everywhere you go within the hotel it is crowded and jam packed including breakfast. We kind of lost her appetite because it was a very hot in that room and be there was a hair in the eggs. We tried to be very understanding and the clerk did call her manager and hopefully they had gotten the room repaired before anyone else stays there but we just felt bad and we knew since everywhere else was sold out we just had to make do.

Date of stay: October 2016
Trip type: Traveled with family
Thank almahaffey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded November 6, 2016

I am sorry for the frustrations you encountered during your stay. As you can see by our reviews this is not our usual standard of service. We are aware of the breakfast area being over crowded and have plans to remove a room near the breakfast area nearly doubling the size of this room. I am addressing all the other items you mentioned with my staff. Thank you Kyle McGregor

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Reviewed October 28, 2016

We had an nice experience. It was just an overnight trip and the rooms were up to date and there was not only a sink in the bathroom but one outside the bathroom too which was nice if someone was using the bathroom. There was also a couch someone could sleep on if you had more than four people in your group. The rooms were large and the beds were comfortable.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Connor M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded October 30, 2016

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I appreciate you letting me know about the the Housekeeping Issue and the drain in your tub, I will be sure to address these. We hope to see you again soon!

Sincerely,

Kyle McGregor
General Manager
Quality Inn I-15 Red Cliffs
435-673-3537

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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