We stayed here a couple of times when we were moving into the area and house hunting.
1st stay was great, and we enjoyed the hotel.
2nd stay.... My wife left her flat iron in the room when we checked out. We called there the next day, and they said they found it, great! We drove back up, and when we asked the girl a the front desk, she said that someone came in already and asked for it...and that hey even gave my wife's name.
1st off, nobody knew we stayed there and lost it that didnt work there.
2 nd, we have one of the most uncommon last names you could think of.
I called the girl on it, and she turned red. She started to say she knew where it really went, but stopped after she said it. She then said said "well, we rent responsible, so good luck buying another one".
I realize it was only the actions of one or two people, but those people represent the hotel. I am sad because his is here I would have sent people, as it is one of the nicer hotels in town.More