Customer service is king here. We reserved our suite over the Internet as part of the "Table for Two" package, and the following day we got a call from the hospitality group to help us reserve a table at one of the two restaurants on site. At that time my wife mentioned briefly that this was a special occasion for us - our anniversary. A few days later, we got another call informing us that the staff were thinking how they could make our anniversary more memorable for us, and that a nicer room had opened up that was closer to the restaurants - with our permission they would move our booking to that room (they didn't want to move us if we had a different preference). Our experience has been that all the rooms in the resort are very nice (we've stayed there 4 times now), but we took their recommendation, finding out later that the room they had recommended was considered the best in the resort. When we arrived, the front desk staff greeted us warmly, wished us a happy anniversary, and made us feel like VIPs. The suite indeed was beautiful - a fun open floor plan very nicely decorated, and right next to a large stream, which delighted us with the sound of water cascading over the rocks. We were further surprised and delighted with a hand-written card wishing us a happy anniversary, and directing us to the refrigerator where they had stashed some complimentary chocolate dipped strawberries and sparkling cider. Our dinner in the Tree Room was wonderful with outstanding flavors and fun and unique dishes - you must try the spring pea soup and the lemon sorbet! Following dinner we took a delightful walk along the paths next to the streams. Sundance is well kept and very beautiful and peaceful. One thing you do need to know is that the rooms do not have central air conditioning because of the mountain climate. However, on the (fairly warm) days that we were there, the fans and portable A/C unit provided made for a very pleasant room temperature. Following a nice breakfast in the Foundry Grill, we capped off our weekend with a trip up the chairlift. We will be back to try out some of the many trails that run through the mountains (this is our first time staying at the resort in the late summer). The resort has spectacular beauty but the staff made this a truly incredible experience.
- Official Description (provided by the hotel):
- Founded by Robert Redford in 1969, Sundance Mountain Resort is a year-round luxury mountain resort dedication to conservation, the arts, and community. We offer lodging accommodations ranging from a standard room to a four-bedroom home. We also have award-winning restaurants, shopping outlets, conference and catering services, and much more. Our Resort offers the following year-round activities: • Fly fishing • Art classes • Spa treatments • And more. We also offer the following seasonal activities: • Downhill skiing and snowboarding • Cross country skiing • Hiking and mountain biking • Horseback riding • Summer Theatre and Bluebird Cafe Concert Series • And more. "Sundance is an arts community, a recreational community, a community of people who appreciate the beauty of nature and feel the responsibility to preserve it... As you'll see, Sundance has many shapes, many moods, and many possibilities. Somewhere in our community awaits an experience which belongs to you and we are committed to helping you find it." -Robert Redford ... more less
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- Also Known As:
- Sundance Hotel Sundance
- Sundance Resort Utah