First, when I checked in, I was told they could not find my reservation. Then I was informed that "the other girl screwed up" and accidentally checked us in. I received keys and tried to enter my room. The keys did not work and someone else was in the room. I woke them up trying to enter and it was embarassing. I was moved to another room where I found a dirty washcloth in the shower. The cleanliness and quality of the room was definitely substandard. I'm usually a Holiday Inn customer, this was my first stay at a Best Western. It will be my last.
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- Also Known As:
- Best Western Springville
- Springville Best Western
- Best Western Mountain View Inn Springville, Utah