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“Excellent Customer Service!”
Review of Black Bear Diner

Black Bear Diner
Ranked #29 of 222 Restaurants in Sandy
Price range: $0 - $15
Cuisines: American, Barbecue
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Salt Lake City, Utah
Level 6 Contributor
94 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Excellent Customer Service!”
Reviewed August 16, 2013

We ate at Black Bear Diner at 3:30 on a Thursday. It was our first time and I was a little nervous when we entered but didn't see an employee anywhere, especially because there were customers waiting to pay at the register.

Our waitress was Tiffani and she went above and beyond to make our first experience pleasant. I noticed it was really quiet, there wasn't any music playing, so I asked her if it was always that way. She apologized and said they were extremely short staffed at the moment. They only had one cook and two waitresses working (There were approximately 10 tables with customers). I didn't catch the name of the other waitress but they both provided excellent customer service. They constantly checked to make sure we had everything we needed.

I had a side salad and a Turkey Club Sandwich with fries, my husband had Prime Rib, and my boys (ages 6 and 10) had Chocolate Chip Pancakes (3) with Apple Slices. We all agreed that the food was average but the portions were huge.

We decided to have dessert. My husband had Homemade Bread Pudding. The waitress admitted that she gave him a piece that was slightly larger than normal to make up for them being short staffed. I wanted the Mt Shasta Lava Cake but they were out so I asked for a scoop of chocolate ice cream with syrup. She asked if I'd like Oreo's so I had those too.

We'll definitely give this restaurant another try. From the other reviews I'm thinking we should try breakfast next time!

  • Visited August 2013
    • Value
    • Service
    • Food
Helpful?
1 Thank Tamara98_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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116 reviews from our community

Visitor rating
    34
    45
    16
    16
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
Level 3 Contributor
18 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Delicious breakfast!”
Reviewed August 11, 2013

I had a combo breakfast with their homemade sausage, eggs, and 7 grain pancakes. Everything was cooked perfectly, the sausage was delicious and the pancake was the best I've ever had. Our server, Ryan, was courteous, attentive and had a great attitude! Loved it! Wish there was one near Boston!

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank catherineb56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utah
Level 6 Contributor
85 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 197 helpful votes
“Great Service, Average Food”
Reviewed August 4, 2013

I have to be honest, the service at this restaurant was fantastic, but I was less than pleased with the food. I like that you can order breakfast at any time. However, when I ordered a breakfast item that comes with ham, I sort of expected real ham slices. The ham I received was more like spam or ham loaf. It had that ground ham, fluffy texture. This is what I get for thinking I might get something as tasty as the southern, "Cracker Barrel" ham. The food was just average.

I have a feeling they have excellent desserts but we did not order dessert. Their desserts do look delicious. They do give generous portions and the prices are reasonable for what you get. If you're coming off of a ski trip that day, this is a great place to stop and eat if your expectations for food flavor are average. I suggest you not order the ham -- or the restaurant get the delicious southern cured hams. It makes a world of difference, and I would be willing to pay slightly more for my meal to have that delicious ham. I would recommend management remove the ham they are currently using. I think it only serves to downplay their dishes.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Keesym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City
Level 4 Contributor
44 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Lots of Food”
Reviewed July 15, 2013

The Black Bear serves comfort food and lots of it! Breakfast is available all day. The salads are huge; one is enough for 2-3 people. The service is good, just like the food. The menu is presented on a newspaper-like format. No reservations.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rockymundo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge Alberta, Canada
Level 3 Contributor
22 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great food and service”
Reviewed June 28, 2013

The selection and prices were really good. The serving sizes are truly large and they happily give you a container to take leftovers with you. I wish I had a Black Bear Diner where I live.

Visited June 2013
Helpful?
Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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