Since we're on a budget, we chose to enjoy our vacation a la carte as opposed to the all-inclusive for room, meals, hikes & classes (and only 1 treatment per day) which is quite pricey. Upon checking in, I was surprised to see the location of the resort not immediately surrounded by mountains and nature but instead, neighborhoods. The girl who checked us in was quite flighty. I had to keep asking for expected things such as the breakfast coupons included in our bed and breakfast deal and the key cards to our room. I also asked for a schedule of my appts. I made ahead of time as was requested to do so and was stated that one would be given on the website, but she said she did not have one for me. (Maybe that's only for all-inclusive guests.) This made me a bit concerned as to whether the appts. were still intact and I had to ask about each one to confirm them at the treatment area. Another disappointment was that I figured since I'm already a fit hiker, I'd be able to enjoy the hikes that this place has toted to be surrounded by and known for without the guides... wrong! There is a dirt lot with some paths in walking distance, but all the great guided hikes are driven to in vans. Oh well... at least the room was nice and clean and had all the ammenities I enjoy.
We saw on the website that we were able to bring our dog (a small terrier-mix) for a small nightly fee and a $500 refundable deposit, so we did knowing she'd love the hikes. She did absolutely no damage and so I fully expected the refund right after we checked out. I asked the front-desk girl (different from before) about it when I cheked out and she said that the room had to be approved by the maid first. That seemed reasonable, so I left and checked my account for the refund a few days later. It had not been applied so I called and the first ditsy girl answered, confirmed that it should have been credited, and said she'd take care of it right away. I felt assured but should have known better based on my previous experience with her. I checked my account 4 days later and it shockingly was still not credited. I had to call again, but this time talked to a third front-desk girl who said she was all alone and would look into the matter and get back to me by the next morning. That was 3 days ago. I give up and am now having my Discover card company handle it. I love how my card company takes care of business!
All-in-all, I enjoyed my trip simply because I was away with my husband and pet companion and the grounds and pools are pretty and quiet. The treatments offered differed from the norm which entised me and I enjoyed them. The waiting room however could have used something to nibble on, such as trail-mix, and some updated reading material. As far as food goes, all we had was breakfast there because even with the "coupons" of $10 each, the cost was not nearly covered, especially with all the fees added on and the expected tips. I probably wouldn't go there again unless I had a really great deal I couldn't refuse.
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- Also Known As:
- Green Valley Hotel St. George
- Green Valley Spa And Resort St. George, Utah