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“The Dungeon!”
Review of Clarion Suites

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Clarion Suites
Ranked #11 of 42 Hotels in St. George
Certificate of Excellence
Boulder, Colorado
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The Dungeon!”
Reviewed December 19, 2013

This place is the pits!
We checked in late this night - got a Double queen room for $89 - $99 w tax, - and had to drive around an old decrepit looking building, in a very dodgy industrial, highway kinda neighborhood.
Came into the room which looks like it has not remodeled since early the '80s. Everything is very brown and gloomy looking, and VERY worn out.
Upon inspection of one of the beds, - I found two long black hairs on the sheet!
Sheets by the way, are so worn thin, that they are barely one step away from ripping apart.
I went to the guy at front desk, - who by the way was apologetic and courteous - and asked for a new room, which he gave me. - Exact same thing happened, - only this time, even more black hairs on the sheets, and the same depressing state of decay.
After this I politely asked for a refund - which I got - and checked us into another hotel.
This place reeks of suicidal depression and has a dungeon like feel to it - so if thats you're thing, by all means stay here, but if not - RUN!
WAAAAY overpriced as well, - just came from Monterey, CA - where a place like this would go for max $50.

Stayed December 2013, traveled with family
Helpful?
1 Thank Copenhagen3family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, December 23, 2013
I first want to apologize that you had such a terrible experience with my hotel as I don't know where you got such a impression. I will let my past reviews speak for themself as we are a platinum hotel with Choice Hotels and offer only the best accommodations and service.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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Waterloo
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 18, 2013

This is the second year we have stayed at the Clarion Suites in St. George Utah on our way to the west coast. We are extremely pleased with this hotel. We are greeted by their friendly staff who were so welcoming and very helpful. They make you fell like you are their only guest.. Our room was very clean, most comfortable beds, wonderful bathroom area, nice sitting and desk area. The temp controls worked very well and the hotel was very quiet. The room was equipped with a microwave and refrigerator, as well as actual glass glasses and ironstone mugs. The lobby area was absolutely beautiful and everywhere you went in the hotel facility is was tastefully decorated and very clean. The hotel grounds are beautiful and well maintained. Internet connection was good. The breakfast in the morning was outstanding - more wonderful selections that you could eat, including scrambled eggs, bacon, sausage, baked good, waffles etc. This facility anticipates the traveler's needs. You feel like you are at home. The big plus for us was that we travel with our dog and this facility goes out of their way to make sure it is easy traveling with a pet. Your dog is even greeted with a cute letter, dog treats and of course some doggie do bags. The parking is convenient and the "dog area" is close and very well maintained. Of all the places we have stayed, this is the best and each and every time we travel in this area, we will be staying at the Clarion Suites in St. George. When staying at this hotel, you fell like you are at home. Thank you Clarion Suites. Sincerely - TACDRC

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel

Helpful?
1 Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, December 23, 2013
Thank you so much for your kind words and I am very pleased that you enjoyed your stay with us. The staff and I always want everyone to feel at home when staying with us and we look forward to a return trip soon. Happy Holidays
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Sandy, Utah
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 28, 2013

This was one of the best hotels we've stayed at in St. George. We love to golf so we come and stay a lot especially during the winter months. As a member of the Choice Privileges, I found a great deal and booked the Clarion Suites. We stayed here previously as the Comfort Suites a few days ago but not that impressed but we thought we'd give it a shot. Boy was I glad! First of all, the gentleman at the front desk welcomed us and in addition, my name was on their member sign welcoming me like I was an important client. Wow! He even said my name correctly which rarely happens. There were fresh cinnamon rolls on the counter for the taking. But that's not all, we were given a microwave popcorn and two water bottles as a welcoming gift. Wow again. We received our keys and room assignment quickly and efficiently. The customer service was outstanding and proved to be a "normal" thing at this hotel because after working the remote control in the room for just a few minutes, we knew it was having problems. A quick call to the front desk and the GM - Don Fritschle had it replaced within minutes. Wow! We stayed three nights and enjoyed the pool and hot tub which was much needed after golfing all day. Everything was clean and smelled fresh. The bed was fabulous and comfortable. The bathroom was nice and enough counter space for all my stuff. I love watching Hotel Impossible and since watching that, have taken more notice of things out of place. I noticed a maintenance man around the pool get a broom and dustpan and sweep up this small amount of leaves/dirt and was so impressed he would do that for such a small amount. He looked like he really cared about what things looked like and took pride in his work. Now about the breakfast...Wow again. Hot and lots to choose from. Waffles, eggs, bacon, sausage, hashbrowns, coffee, hot chocolate, yogurt, fruit, french toast sticks and more. The breakfast area was large and the two ladies working the area made sure everything was stocked nicely. So happy with this hotel, we booked another stay for April and the front desk people were so helpful and greeted us with a smile. And each morning we had a paper delivered to our door, not just at the front desk like other hotels. It's those small things that made our stay so nice and made me feel like I was the queen! Thanks again Don Fritschle and staff for making your hotel one of the best stays we've ever had!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Heidi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, December 16, 2013
First I want to thank you for choosing the Clarion Suites for your golf outing. I am very pleased that your were impressed with the hotel and my staff. We value our guests and want every experience to be as great as yours was. I look forward to your return visit in the spring. Thank you also for being a Choice Privileges member. Happy Holidays
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Slc
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 25, 2013

What a great hotel. The staff is very friendly, rooms are clean and comfortable, great hot breakfast which varies from day to day, Love the beds. We try and stay here when ever we are in Saint George which is 5-10 times a year. Looking forward to coming back.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Llracingwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, November 27, 2013
Thank you for staying with us and for sharing your experience. I am so glad that you have found the clarion suites and hope that your 5 to 10 visits a year to southern Utah will always be with us. My staff and I look forward to serving you again soon. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okotoks, Canada
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 21, 2013

OK! If you are a Snowbird traveling from western Canada south to California (or maybe Arizona) with your beloved puppy, check out this hotel. They have spacious rooms and cater to dog owner/travelers. Your pup will be greeted with a cute letter, some cookies, and some doggie do bags. Convenient parking, just outside your door, and close by 'dog grounds' for his or her 'business'. There is also a wonderful bike path just toward the I-15 for an early morning or late night walk before turning in. Stayed here a number of times already on driving trips south, and it is a wonderful place to stay. Reasonable. Clean. Caring staff. Good continental breakfast. NICE!!! I highly recommend it!

Room Tip: Pick a room round back. I do believe these are all doggie rooms in any case.
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank EME57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, November 25, 2013
We are so happy that you and your pup enjoyed your stay with us. We hope you have a warm and sunny winter in the south and look forward to seeing you again in the spring. Safe travels.
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Tehachapi, California
Level 1 Contributor
4 reviews
Reviewed November 19, 2013

We have been staying at this Clarion/Comfort Suites in St. George for over 20 years, while on business in the area. During our most recent stay, our business took us hundreds of miles away from our hotel room, each day. Upon returning, every night we found our accommodations in pristine order and we were greeted, each morning by a friendly breakfast staff, catering to our every need. We have recommended this hotel to our friends and business associates, and they tell us, "Even the rooms with pet occupancy are immaculate."

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Stanley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, November 27, 2013
I want to first thank you for choosing the Clarion Suites on your recent visit to St. George and for taking the time to share your experiences with us. I am very pleased that you enjoyed your stay and for my staff taking care of you. We always will offer clean and comfortable rooms with a fantastic breakfast. Please keep sharing your experience with your friends and family and hope to see you again very soon. Happy Holidays!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level 5 Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 11, 2013 via mobile

I stayed at this hotel with my family over the weekend. I was amazed at how clean and organized the hotel was both inside and in the grounds. Walking around at night there was plenty of outdoor lighting.

Parking was plentiful even for large vehicles.

Bathrooms allow for multiple users to do hair and makeup. Important if you travel with multiple females.

Close to restaurants and very easy access to freeways.

Beds could be updated but overall the best bang for your buck in St. George.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmdon, General Manager at Clarion Suites, responded to this review, November 12, 2013
Thank you for choosing the Clarion Suites on your recent trip to St. George and your kind words. I hope when you find yourself in the area again that we will be your hotel of choice again. Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites

Property: Clarion Suites
Address: 1239 S Main St, St. George, UT 84770-5241 (Formerly Comfort Suites)
Phone Number:
Location: United States > Utah > St. George
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in St. George
#9 Romantic Hotel in St. George
#9 Family Hotel in St. George
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Suites 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Located directly off of the I-15 Interstate in sunny St. George, Utah, the Clarion Suites (formerly the Comfort Suites) is an award winning property in the Choice Hotel Chain. A free full hot breakfast is offered to our guests every day. All mini suites are equipped with microwave, refrigerator, coffee/tea maker. Close to Zion National Park, Bryce, North Rim Grand Canyon, Dixie State College, Dixie Convention Center and Tuacahn Amphitheater. ... more   less 
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Also Known As:
Clarion Hotel St. George
Comfort Suites St George
St George Comfort Suites
Clarion Suites St. George, Utah

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