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“Nice new hotel”

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Hilton Garden Inn St. George
Ranked #8 of 41 Hotels in St. George
Certificate of Excellence
GreenLeadersBronze level
Brighton, Colorado
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice new hotel”
4 of 5 bubbles Reviewed March 14, 2013

Very nice hotel. Bred was comfortable, very clean, and quiet. Coffee in room and lobby. I will be staying here on my trips from Califorina to Denver. Nice half way point. St. George is just after passing through the Virgin River canyon coming from Vegas. Most beautiful part of trip. At least so far.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drgpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curtis_Dyer, General Manager at Hilton Garden Inn St. George, responded to this review, March 17, 2013
Thanks for the great review here on Trip Advisor. The hotel has been open since 2005 so it is great to see a hotel review with us being a nice new hotel due to the performance of the staff keeping the hotel fresh and clean. I will agree with you that theVirgin River Gorge is a beautiful part of the area. We appreciate you picking us to stay with as your mid point and hope to see you again in your travels.
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733 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
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English first
Corona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 11, 2013

Internet access was very reliable and secure. Only complaint is that the staff was not forthcoming with information about complimentary breakfast vouchers. Rooms werenicely furnished and good ambiance in the lobby.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAG-MITek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curtis_Dyer, General Manager at Hilton Garden Inn St. George, responded to this review, March 17, 2013
The Hilton Garden Inn is a great hotel for business travlers and those alike. Great to see that you enjoyed the ambiance of the lobby and hope to have you back when the lobby is updated later this year. Breakfast vouchers are complimentary to Hhonor members that carry Gold or Diamond status as they frequent Hilton's around the world. The other way to obtain breakfast vouchers is to book one of the many packages on the internet such as the "bed and breakfast" package that includes the vouchers when you book the package. I apologize if there was confusion on behalf of the desk with this matter. We hope that does not deter you from staying with us again in the future. Once again thank you for the review and hope that you have a great 2013!
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Salt Lake City, Utah
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 6, 2013

Great Hotel. Pool was perfect temperature. Complimentary internet was superb. Wish I had the time to dine in the restaurant, it was so inviting. Front desk staff was very friendly, especially at checkin and checkout.. Mary was her name I believe during checkout. Comfy beds.

Room Tip: I had a room in the middle of the hotel. Very quite.
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curtis_Dyer, General Manager at Hilton Garden Inn St. George, responded to this review, March 17, 2013
Thanks for the great review of the Hilton Garden Inn here in St. George. We are glad to see that associates are being named personally in reviews. This shows that they are doing their job good enough for the guests not only to remember a name but a face. We hope to see you at our property again here in St. George and as always the pool is heated year around. I will be sure to let Mary know of the great job in taking care of you at the front desk during your stay. Thanks again and safe travels wherever the road may take you.
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West Point, Utah
Level Contributor
177 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 bubbles Reviewed March 6, 2013

I am a Hilton HHonors member and stay whenever possible at the Hilton properties. This is a new hotel in St George just off the interstate. Very nice appearance but the service and quality and not up to Hilton Standards.

Arrived at the desk to check in. There was a line of people waiting to check in and only one person working the desk on a Friday night. The check in process was very slow.

After a long drive we took the kids swimming and afterwards while showering we used up the shampoo and conditioner. I requested more shampoo and conditioner but was told the hotel was out? Seriously? Amazingly they must have gotten a supply shipment in the next morning because the maids cart was full of shampoo and conditioner.

The beds are as hard as the floor. They are a fancy sleep by the number bed with a dial on each side of the bed but even on the softest setting they were as hard as the floor. Very uncomfortable!

The room to our left had little children and those kids yelled and screamed and ran up and down the hall all night and all morning. The room to our right had their TV up so loud we could hear as clear as if we were in the room with them. Horrible nights sleep. Much too noisy to rest and relax.

Checked out the next morning and there were 2 girls at the front counter just chatting with each other and had to finish their conversation with each other before they could address me. I explained the problems of the stay and all they could say was "oh sorry".

There is a Hampton just a few minutes away - much better price, much better service, much better quality. The Hampton is a great Hilton property.

You have choices in St George and the Garden Inn is definitely not worth the money to stay there.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank DRJ469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curtis_Dyer, General Manager at Hilton Garden Inn St. George, responded to this review, March 17, 2013
I see that your stay was not up to your standards nor the standards of myself or the staff that works here with me. I apologize about the comment of being out of Shampoo as that has never should be said to a guest. With the staff at the front desk we will be looking at ways to improve the experience of arrivals as well as departures as it looks that you arrived during "rush hour" of what it would be like on a busy interstate. If you ever have noise from guests who are not respecting others in the hotel we ask that you please call the desk so we can ask the guests to quiet down in respect of others staying at the property. If you would like to discuss your stay further in detail please contact the hotel and speak with me directly. We want to make it right for you and those traveling with you. Thanks again for your review and with it we will work on making stays for future guests better.
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San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 24, 2013

Breakfast staff was GREAT, and we really enjoyed ourselves. Advice: spring for the suite!! We were there for a funeral, and Garden Inn was our oasis! I consider myself a hotel snob (usually stay at Four Seasons, or nicer), but my experience at the ST. George Garden Inn was very special. The staff is really attentive, and I cannot say enough about how well they treated us. If you're going to St. George, this is your place. But again, pay a few extra $$ and upgrade to the suite!

Room Tip: Spring for the suite!!!
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curtis_Dyer, General Manager at Hilton Garden Inn St. George, responded to this review, February 27, 2013
Thanks for your great comment and wished that your stay in St. George could have been on different terms. I am charged to hear how well our staff took care of you during your stay and for letting others know about your experience. We hope to see you again in St. George. and possibly on better terms.
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O'Fallon, Illinois
Level Contributor
101 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

We arrived early (around 10:30am) and was able to check in early with no problem. Staff was very friendly. Room was very clean and we loved the beds because the mattresses are adjustable (soft to very firm). Lots of free parking. No complaints except breakfast was an extra $9.95 per person for a buffet breakfast. We ate across the street at Cracker Barrel.

Room Tip: Room on backside of building are quieter.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ofallon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curtis_Dyer, General Manager at Hilton Garden Inn St. George, responded to this review, February 25, 2013
Great to see that you enjoyed your stay at the Hilton Garde Inn here in St. George, UT. We strive to keep the hotel looking as good as new along with providing you great friendly sevice. The Great American Grill restaurant does charge $9.95 per person for an all you can eat, made to order breakfast. For future reference you can look at booking the bed and breakfast rate online that includes breakfast to the restaurant. Thanks for staying with us and we hope to see you again in Southern Utah.
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Fruit Heights, Utah
Level Contributor
101 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed February 12, 2013

My wife and I stayed here the night before participating in the St George Half Marathon (I ran the 5K, my wife ran the Half). We found it to be more than adaquate for our needs, although the battery for the TV remote died the second time we used it.

Our room was on the 4th floor (we'd requested a room 'away from the noise'), and was nice. Nothing spectacular, but really quite nice for a 2-star rated facility. There is a restaruant just off the lobby, with limited dining hours, and a sprts restaraunt across the street within easy walking disance.

But the best thing about this place was the fact that it's right next to the Dixie Convention Center, which is where the Half Marathon/5K races start/end. It took us all of 5 minutes to get from our room to the starting line (we trotted to warm up). From this part of town there isn't a lot to view except the racers trotting by on the trail to the East. Overall, a nice place to stay, and we'd definitely choose it again if we find ourselves in St George again.

Room Tip: Upper floors are quieter.
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  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank CoupleOfNuts2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curtis_Dyer, General Manager at Hilton Garden Inn St. George, responded to this review, February 14, 2013
Glad to see that you came down to the race! I ran the 1/2 marathon and can tell you it was great! We are located right next to the Dixie Center which is nice and convenient when the events are held at that location. We do have a lounge that provides cocktails as well as dinner. The hotel also provides room service each day. We hope to see you again for next year's 1/2 and hope you have many more races to participate in wherever they may be.
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Additional Information about Hilton Garden Inn St. George

Property: Hilton Garden Inn St. George
Address: 1731 Convention Center Drive, St. George, UT 84790
Phone Number:
Location: United States > Utah > St. George
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in St. George
#8 Business Hotel in St. George
#11 Romantic Hotel in St. George
#14 Family Hotel in St. George
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn St. George 3*
Number of rooms: 150
Official Description (provided by the hotel):
Red sandstone bluffs and black lava rock ridges surround the Hilton Garden Inn St. George. The hotel is minutes from historic downtown St. George and convenient for day trips to Snow Canyon State Park and the Virgin River Trail System. Guest rooms offer complimentary high-speed Internet Access, a mini-refrigerator, and a microwave. The property also features an indoor pool, whirlpool, fitness room, on-site dining at the Great American Grill, and complimentary airport shuttle service. ... more   less 
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Also Known As:
Hilton Garden Inn St. George Hotel St. George
Hilton St. George
St. George Hilton
Hilton Garden Inn St. George Utah

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