Booked from a B&B website. Nice exterior; carefully chosen photos of interior. When I spoke to the manager prior to arrival, he advised that we could only book a downstairs unit because the upstairs is not handicap accessible. And don't go looking for food, there is no breakfast service, but we could use the kitchen to cook our own or go to a restaurant. I asked why it was listed as a B&B; he responded that they were a very small property, so they qualified that way. The lawyer in me says most states have fraud laws against that.
We drove from a conference in Vegas to visit relatives in St. George. I told Kyle I wasn't sure when we would arrive, but was sure it would be after dinner. We were unaware of the time change between Nevada and Utah. We got there at 5:50. There is no check-in office nor mgr in residence. I called the number I had and got a very rude reply that check-in was from 3-5 (me still thinking it was 10 minutes to 5..). He acted terribly put out, told us to drive to the real estate office in the nearby village and he would send someone with a key. He sent a fellow guest who was a friend with office keys.
Upon re-arrival at our unit, we could not get in the front door because there were 2 queen beds in the room which took up enough space to prevent the door opening wide enough to get the suitcase in (forget the wheelchair!). So we used the side door which had many wheelchair impediments of its own, including large loose gravel.
Our initial impression was that it was spacious and nicely decorated, but almost nothing was as it appeared. The room was only cursorily cleaned from the previous occupants. The were filthy glasses on the counter, there was not a single matching piece of tableware - unless one counts the paper napkins and coffee cups. The Free Wi-Fi access button was hidden on the wall next to one of the beds and was in one of 3 things that looked like circuit boxes - No labels or instructions. My husband carefully pushed the bed frame aside so he could fit his skinniness in to access the box doors. The bed frame collapsed. We were duly mortified until we discovered that it had broken plenty of times. The frame was made of a cheap composite material which had been Elmer glued back on several times. We ended up sleeping in separate beds that night because Jeff was concerned that one frame would not hold 2 people, even though we're not overweight. My sheets were nice enough, but Jeff's were shredded. (We were promised luxury linens).
There was no bathtub. Jeff used the shower, but it consisted of two room walls and 2 glass panels which did not come within 1-1/2" of the room walls - so the multi-cracked stone floor flooded. Naturally I slipped on the still wet floor. The rock was hard. My canes were defenseless!
We had no balcony, only a very plain patio which had a spectacular view of a retaining wall for the drainage pond a few feet away; the side view was a concrete retaining wall, and the front view was a pre-fab metal storage garage, pick-up trucks and gravel. Were one to venture to the other side of the building (say, while speeding to get away from the place (?)) there are, indeed, the spectacular red rocks.
When we went back to the real estate office to check out, we asked to speak with the manager. Almost in unison, the office staff spoke up from all corners to point out that "that place" was NOTHING to do with them - it belonged to one of the owner's kids(?). They phoned him and he came over about ten minutes later, clearly annoyed to be bothered during his busy schedule. He asked what our problem was, let me enumerate while he kept his eyes averted, and said "what do you want ME to do about it?" I've heard the same petulant tone from my kids when they were in grade school. He agreed to take $100 off the bill, but in retrospect, a sincere apology would have been nice, too.
I understand the rave reviews from some of the other writers. It would be a fabulous place to stay for a month or two of complete solitude to write a great American novel, or paint landscapes of the local dixie, but $250/month would be a more reasonable price, and no imaginary fable of breakfasts, cleaning or luxury ANYTHING. Nor romance. Not much going on when you're in separate beds.
- Official Description (provided by the hotel):
- Nestled into the red cliffs of Kayenta, the Crescent Moon is the perfect escape from city life. Come relax and enjoy picturesque desert surroundings and an unobstructed view of the night sky in a private lakeside suite. The Inn is just a short walk away from Kayenta’s Coyote Gulch Art Village where locally-owned art galleries and restaurants house the very best collections the region has to offer. Beautiful surroundings, great company, and delectable menus; it's all waiting for you at the Crescent Moon Inn. ... more less
- Also Known As:
- Crescent Moon Inn St. George, Utah