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“Great service and food but could use some changes.” 3 of 5 stars
Review of Bella Marie's Pizzeria

Bella Marie's Pizzeria
Ranked #12 of 234 Restaurants in St. George
Certificate of Excellence
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Good for: Families with children, Dining on a budget
Dining options: Dinner, Lunch, Delivery, Reservations, Seating, Takeout, Waitstaff, Wheelchair Accessible
St. George, Utah
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great service and food but could use some changes.”
3 of 5 stars Reviewed April 20, 2014

My husband and I have been in quite a bit. All of the servers know us and our usual server Niki even knows our order. Its a joy to find servers who truly care about you enough to remember what you order even if its been months since you came in! The food is fresh quality and reasonably priced. However, I have to agree that the Asian owner is completely overbearing and by trying To explain every aspect of the food almost makes you think shes not confident with it. Also she never remembers who we are!!! My only other complaint is that its always so dark that you cant even read the menu. We go back for the service and the food but we try to avoid talking with the owner.

  • Visited April 2014
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
1 Thank hms83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellamaries, Owner at Bella Marie's Pizzeria, responded to this review, April 21, 2014
hi. we have tons and tons of guests since we opened up. most frequent customers we do remember them and if its been months since you came in, chances are, it would be hard for us to remember you. surprisingly, at least you remember only nikki's name who seems to be your only server every time you come. for that reason, if the owner isnt familiar with you, she might stop by to tell how unique and great quality our food is which is different from other places. that is the result of a lot of work into our food prep and the owners are very proud to share that info with so much confidence as you see in the excitement and knowledge when the owners talk about it. about the dim light to have a soothing kind of evening dining atmosphere, feel free and comfortable to ask us if you need a light or we can provide a candle or brighten the light until you're done with the order. as you mentioned also, nikki already knows your order too or she can help you with some light, if needed. thanks for clarifying your concern.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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230 reviews from our community

Visitor rating
    140
    52
    28
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Fort moll
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Little blonde girl. Did not like the owner.”
1 of 5 stars Reviewed April 19, 2014

Everything was delicious and my waiter was amazing. She was a little blonde girl she had a great attitude but the Asian owner lady was very overbearing and actually a little rude. I'm a very talkative person but for someone to talk about something in detail to much ruins the atmosphere. We went to eat did not want a lecture. Wouldn't really go back because of this. Thanks

-Taylor

  • Visited April 2014
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
1 Thank Taylorsherm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellamaries, Owner at Bella Marie's Pizzeria, responded to this review, April 21, 2014
Hi Taylor,

The blonde girl was our newest hire. As part of our orientation, we make sure all our servers receive the best training to better serve our customers which includes giving out all information related to our food preparation to avoid or minimize complaints from customers due to limited knowledge of our product. We feel obligated to do our best. But we feel bad that it was too much for you and feel sorry that to you it was rude to guide our new hire in her orientation process. As you may have read recently, there were problems with service and food info so we try to resolve those issues with correct info as much as we can. Thank you for even a little understanding on this matter.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“FANTASTIC”
5 of 5 stars Reviewed April 14, 2014

Fantastic...A gastronomical delight...Pleasing to the palate...Easy on the pocketbook. A clean little eatery having a friendly atmosphere. Maegan, our server was charming, friendly, & helpful.

  • Visited April 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Atmosphere
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank DEPark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, Utah
1 review
“Bella Marie's great, fresh food!”
5 of 5 stars Reviewed April 11, 2014

The food is very fresh, and wholesome tasting! I got the pizza, and it is wonderful. Also, the bruschetta is worth trying! We loved it!

  • Visited April 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Atmosphere
    • 4 of 5 stars
      Service
    • 5 of 5 stars
      Food
Helpful?
Thank Debiemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint George, Utah, United States
Level Contributor
11 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Burnt Pizza”
2 of 5 stars Reviewed April 6, 2014

Went to Bella's last night for a pizza. We hadn't been in awhile, but thought to give them another try, their prices tend to be a little high for retirees. This place uses the best ingredients and the food is excellent, but we got a burnt pizza. The crust was entirely black. We tried different pieces, but it was like eating cardboard. The cheese, sausage, anchovies and pizza sauce was delicious, so we started picking off the ingredients just to have something to eat. When the waitress came over and said how was everything we showed her the pizza pieces and said it was burnt, she said yes it did look burnt. She immediately took the pizza to the back and said the owner said it was just brown, not burnt. We know the difference between brown and burnt. The waitress said they would make us another one, but we said no, we were through eating. I told her I wasn't paying for a burnt pizza. She then had to go to the back to see if she could take that off of our ticket. I was very surprised that the owner, didn't have the balls to come out and apologize for that pizza. I was also surprised it took forever for them to decide to take it off the price of our ticket. We left after giving the waitress a $5.00 tip on a $10.00 ticket. We paid for our dinner salad and drinks, but we won't be back. Something is wrong with an oven that has burnt crust on the bottom and the rest of the pizza is lightly browned. Also, something is wrong with an owner that doesn't want to be face to face with his customers.

  • Visited April 2014
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Atmosphere
    • 4 of 5 stars
      Service
    • 1 of 5 stars
      Food
Helpful?
Thank Rita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellamaries, Manager at Bella Marie's Pizzeria, responded to this review, April 12, 2014
Hi Rita.
We're sorry that you felt your pizza was burnt. Your server should explain to you that our pizza bottom crust is expected to be dark in color because we bake them directly on hot stones with temperature from 500-700 degrees which is a characteristic of a "Brick-Oven." In the East Coast, which the owners come from, all pizzas are brick-oven baked. Those baked in wood-fire or coal, may even get the sides of the crust burned, and not just the bottom. That's why we have to do a lot of educating here with certain customers especially if they dont understand how a brick-oven bakes the pizza. Our price is one of the greatest deal in town if quality is your concern which demands a good amount of hard work towards preparation and cooking our food because WE DONT USE PRESERVATIVES, CHEMICALS & FOOD ENHANCERS, LIKE MSG IN ALL OUR FOOD. Thank you for your comment for us to clarify your issue.
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