We booked our rooms for 4 nights on Hotel.com. Great service, until we arrived at the hotel. I had a few questions about where to eat, but I had to wait while the desk clerk was on the phone.."OMG no way....." conversation. Finally gave up. That night was the worst night of sleep I have ever had. Friends of our stayed in Motel 6 said their bed was more comfortable than ours. (More than half the price per night). I discussed it with the morning desk clerk and his comment blew me away.. "Wow you must have a very expensive bed at home." Great customer service! Put the blame on me? My wife and I were so sore and had such severe headaches from our great night sleep we were limited on what we were able to do. Nice way to spend nearly $800. Only one person said they were sorry, if we wanted to try another room we could but all the beds were about the same. At least she offered and tried. When we checked out there was a $100 pet charge on our bill, except we did not have a pet. I asked for it to be removed and was told I would have to wait a few days until the asst manager could reverse the charges. That was upsetting, he should have had the authority to make it right before we left. It wasn't our fault for their mistake and to ask us to trust them they will take care of it later doesn't work. I know my customers would never accept that. In the end the Asst manager did call and clear it up, he was very nice about it.
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- Also Known As:
- Towneplace Suites St. George Hotel St. George
- TownePlace Suites St. George Utah