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“Bad Service and Overcharged”

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Best Western Richfield Inn
Ranked #7 of 13 Hotels in Richfield
Denver
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Bad Service and Overcharged”
Reviewed April 11, 2012

Careful of the language barrier if you try to book a room here. I asked for a suite, he quoted me $99 and kept saying 2 rooms. I said no, I only need 1 room. I thought he understood. I later called to cancel, but was subsequently charged $180 for 2 rooms. When I called to complain, the manager refused to refund anything, saying that I needed to know the name of the person who I spoke with for the cancellation. Best choice if you need a hotel - Hampton Inn. Good service!

Stayed March 2012, traveled with family
Helpful?
1 Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at Best Western Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
    119
    57
    34
    38
    78
See reviews for
112
98
21
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
1 review
Reviewed April 1, 2012

I was shocked to see such a great room after the other reviews I read. It looks fairly new and is clean. The bed is so comfortable and the amenities are fabulous. The front desk attendent was great. It took me less than 5 minutes to check in. He was quick to get me some tea when I requested it. I'm glad I stayed here

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toomuchdriving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at Best Western Richfield Inn, responded to this review, March 16, 2014
Dear Valid Guest
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more
pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada City, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 27, 2012

Worst hotel Ive ever stayed in. First night of two nights booked found bed bugs on bed complained to the So called General Manager who said He was 100% sure there was not any bugs when I seen them and killed one. Didnt reimburse for second night as I was not going to stay even if it was for free. Customer service was awful and to top it off milk was spoiled for breakfast...WORST service ever

Room Tip: Big TIP dont stay there
See more room tips
  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at Best Western Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest Jesica for inconvient stay in our property, we never had problem like bug even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
If I can provide any assistance, don't hesitate to contact me directly at 435.893.0100.
Thank You
Ishwar Chaudhari
Best western Richfield Inn
General Mnager
ishwar67@gmail.com
949 - 292 - 8035
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Richfield hotels

Portland, Oregon
Level Contributor
95 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 10, 2012

This is the best Hotel in the small town of Richfield and one of the nicer Best Westerns. Very clean, very good service nice pool and spa, tidy work out facilities, light breakfasts and immaculate rooms.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoutah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at Best Western Richfield Inn, responded to this review, March 16, 2014
Dear Valid Guest
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more
pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crested Butte Colorado
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 10, 2011

Nice clean rooms, quite friendly service, nice breakfast.....all in all a great motel. Would stay here again.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jolderco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at Best Western Richfield Inn, responded to this review, March 16, 2014
Dear Valid Guest
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more
pleasant than the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dbar
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 23, 2011

The fridge stank and had mold. The bed spreads were from 1974. The lobby looked good, the room really sucked. It was as if every thing had a film on it. Didn't really want to touch any thing. Wouldn't stay again. The breakfast was meager but ok.

Room Tip: Don't stay here. There is a Holiday Inn Express two blocks away. May cost more but probably wo...
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travDbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at Best Western Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Wyoming
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 22, 2011

We called from the road to book a room. The individual who ;answered was blunt and cold....not helpful. Upon checking into the facility, front desk person was likewise very cold and matter of fact. Not appreciative of our business. Once in the room and ready for a shower after a long day, the shower curtain was DISCUSTING!!!! it was BLACK WITH MOLD AND NASTY ! After shower I called the front desk to ask for a new shower curtainl. They did respond in a timely manor but I SHOULDN'T HAVE TO ASK FOR A CLEAN SHOWER CURTAIN ! It makes me wonder what else I have to worry about.
As I write this note it sounds like a herd of elephants above us. Hopefully they are on the same time frame as we. I have called Best Western to file a complaint as this facility does not match their standard of quality.
Do NOT stay here...it's the dumps!
Best Western facilities are our first choice when we do road trips...Hopefully this will be our only nasty experience.

Room Tip: Don't stay here!
See more room tips
Stayed October 2011, traveled as a couple
Helpful?
2 Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ishwar67, Owner at Best Western Richfield Inn, responded to this review, March 16, 2014
My name is Ishwar Chaudhari and I am the General Manager of Best Western Richfield inn. We sincerely apologies for our Guest for inconvient stay in our property, But even though we will sincerely take this complain and apologize for the guest.
I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Richfield Inn

Property: Best Western Richfield Inn
Address: 1275 N Main St, Richfield, UT 84701-1855
Phone Number:
Location: United States > Utah > Richfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 13 Hotels in Richfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Richfield Inn 2.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Richfield Best Western
Best Western Richfield Inn Utah

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