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Reviewed March 24, 2017

Date of stay: March 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sam M, General Manager at Super 8 by Wyndham Provo Byu Orem, responded to this reviewResponded March 25, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 22, 2017

Great location near BYU. However, lacking several things that should be standard. We could only get a fraction of the advertised TV channels. The bathroom tub was old and peeling and the bathroom door had something splattered on it that had not been properly cleaned. I did not have breakfast so I can't speak to the quality of that. Internet was good. Both check in and check out was slow. An sub-par hotel in a great central location.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank KGoodrich
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sam M, General Manager at Super 8 by Wyndham Provo Byu Orem, responded to this reviewResponded March 25, 2017

Dear Value Guest,
I would like to take this time to apologize for all the inconvenience, we are taking steps to make necessary improvements in order to provide a memorable experience for guests in the future.
As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Provo.
Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2017

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sam M, General Manager at Super 8 by Wyndham Provo Byu Orem, responded to this reviewResponded March 25, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 15, 2017

About 3 miles out of town . Pool and hot tub not in service. Was told by management that the pool and hot had not been in service for about one month. Price line did not post this. Drive way has big pot holes

Date of stay: February 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank raymondterrell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sam M, General Manager at Super 8 by Wyndham Provo Byu Orem, responded to this reviewResponded March 16, 2017

Dear Value Guest,
I would like to take this time to apologize for all the inconvenience, we are taking steps to make necessary improvements in order to provide a memorable experience for guests in the future.
As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Provo.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2017

The staff at check-in was great, but everything after went down hill. Stayed in room 149, that was in serious need of either new or at least clean carpet. Had a party door to room 147, whose occupants were so noisy that I had to call the front desk. I paid to get a good night of sleep and I was cheated. The bed was good and the sheets were clean. I simply could not get back to sleep, so around 0600 I went to take a shower.
Everything was there except the shower curtain!!! At check-out, the manager listened and agreed that the curtain was missing. But did very little to convince me to ever stay at any Super 8 motel again.

Room tip: Don't stay there on a Saturday unless you don't need to sleep
Date of stay: March 2017
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Bill J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sam M, General Manager at Super 8 by Wyndham Provo Byu Orem, responded to this reviewResponded March 16, 2017

Dear Guest,

Thank you for taking the time to share your recent experience at the Super 8 Provo with us.

Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations.
I would like to take this time to apologize for all the inconvenience ,, we are taking steps to make necessary improvements in order to provide a memorable experience for guests in the future.
As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Provo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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