We checked into two rooms at The Provo Plaza Inn at 6:30 pm. Upon entering the rooms, we were met with an unexplainable odor of filth. The rooms smelled as if they had not been cleaned in months. We requested non-smoking rooms, was is was very clear by the yellow staining on the walls, and odor that it was a smoking room. The bathtub had a film of brown sludge, accompanied by hair from the previous guests. There was a build up of scum on the faucets, bath drains and walls of the bathrooms. The toilet was running, and making a loud squeeling noise. The curtains were disgustingly filthy, and hanging half up and half down. The legs on the table were broken. The carpet was stained, and filthy. The furniture was in the same condition as the carpet. There was a half burned inscent on top of the toilet. There was one dirty towel left for a room that was intended for at least 4. We looked outside the window of our room, only to find a suspicious “tenant” of the motel, circling our vehicles, and looking in the windows. We immediately grabbed our belongings, and went back to the front desk. By this time, it was 7 p.m . We requested a refund for the two rooms that we paid for. The young woman called her manager, and he refused the refund. We requested to speak to the manager, but she refused to allow us too, and stated she was in fear of being fired, if she allowed us to speak to him. I have never seen any motel/hotel rooms such as this. I DO NOT recommend the M Star Provo Plaza Inn to anyone at anytime.
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- Also Known As:
- National 9 Hotel Provo
- Little Suites Provo Utah