I came late morning (10:30 am) to have a reuben sandwhich and soup. I waited and waited finally I ask the stuff where's my food...the excuse given to me was...it wasn't 11am so they haven't started with my order. I was ahead of 2 more customers and they got their first before mine and when it finally came the soup is colder than a cat's nose.
No one offered an apology as if it's my fault I came in early. The food is just ok and their service sucks.