Their food is usual, lasagna good and filling, the breadsticks rock, but the service we had this time in Provo was unbelievable! And THAT'S why I give this facility a '5' rating.
Our server was Jon and he treated us like family. Just SO considerate yet never pushy. I've been in Olive Gardens when the wait staff was kind of surly and you could never find them when you needed more breadsticks or drink fill ups, but THIS guy was CLAIRVOYANT!
He was just amazing. I don't know how to put it any clearer, but if more establishments had this kind of service, we wouldn't need to rate them. They'd all be 5's!