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“Bright, clean, modern” 4 of 5 stars
Review of SpringHill Suites Provo

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SpringHill Suites Provo
Ranked #6 of 20 Hotels in Provo
Certificate of Excellence
Columbus, OH
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Bright, clean, modern”
4 of 5 stars Reviewed July 26, 2014

This hotel seemed new, with modern, colorful decor and proved to be a great option for a family of four. We had a double queen suite that included a separated office & seating area with a pull-out sofa, providing space for everyone. There is a toilet/sink room separate from the bath/shower/sink, which works well with families, allowing everyone to get ready in the morning with minimal waiting or disruption. The room appeared very clean and furnishings were in good condition. There was a small refrigerator and microwave in the room with a small counter space which was convenient.

The only negatives were minor. The towels seemed a bit thin, and the shower fixtures were the most complex, poorly designed I've seen. There is a sign to explain how to redirect the water from the spout up through the shower, but even with an explanation it was difficult to figure out. Once we learned it, it wasn't a problem, but required an explanation for everyone. Also, while the separate toilet area is great, the doors to both the bath and toilet areas are frosted glass and allow others in the main room to see some shadows of those in the bath/toilet areas. It wasn't a major issue, but solid doors would have been a better choice.

Breakfast was the typical free fare, but we were able to sit outside at tables on the patio which was nice on a sunny Utah morning. Location of the hotel was good, with easy access to restaurants, including a bakery just across the parking lot. We would definitely stay here again the next time we are in Provo.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
Helpful?
Thank TheContrarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig L, Director of Sales at SpringHill Suites Provo, responded to this review, July 28, 2014
Dear TheContrarian,

Thank you for your most excellent review of the Springhill Suites Marriott in Provo, UT. We appreciate your time. Cleanliness and functionality are one of our favorite features that we are quite proud of. At times we do get similar feedback on the shower feature. Guest appreciate the printed instructions as you mentioned. Thank you again for staying with us, and like you said, we look forward to serving again when you're in Provo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    96
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
  • French first
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  • Any
English first
Thousand Oaks, California
Level Contributor
123 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed July 21, 2014

This hotel is located near the mountains, with easy access to lovely hiking and gorgeous views. The rooms are large, well appointed, clean and well maintained. Everything is very nice. Breakfast is fine, and better than most "free" breakfasts including hot food (eggs, biscuits and gravy) variety of fresh fruit and yogurt. Close to a mall, the university, the football stadium, and the freeway. Nice and quiet, free parking. The staff are very nice and the service was good. Our AC worked well. The free internet is not awesome but it works. The lobby internet is better if you need a faster connection. Soda/water and ice machine on every floor. Small fridge and micro in the room with paper plates and cutlery, nice to not have to buy them. Cute little "store" in the lobby area with nice quality snacks, wine, and ice cream. LOVED the beds. Loved. The. Beds.

Room Tip: Ask for a view of the mountains.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank ItsMyScreenName
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiburon, California
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 21, 2014

We just stayed at this hotel during our visit to Provo. I have stayed at various motels/hotels in Provo over the years and think this is one of the best places to stay and is fairly priced. This Springhill Suites are clean and designed for the business traveler. The rooms have a separate washroom/toilet and bathroom. The desk is separated from the beds by a slight partition. This is nice is one of you needs to work in the evening and the other doesn't need to. The air conditioner was a little noisy and actual smoked one time when we turned it off. The front desk is staffed by very friendly and helpful BYU students. The maid service was late on day so we had to call the front desk and ask that our room be cleaned which was a little bit of a hassle. The indoor pool is tiny and loud. Not a very relaxing plan for a swim. The breakfast is pretty weak. The eggs are dry and sausage patty is not good so stick with the bagels and cereal.

Room Tip: Request a room away from Freedom Blvd. It is less noisy.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
1 Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORANGE COUNTY, CALIFORNIA
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 16, 2014

Great price for such great accommodations. The front desk staff was very helpful, friendly and quick at check in. The rooms were clean and modern. Small fridge. Breakfast included the next morning that included cereal, eggs and bacon, waffle-making station and more. Lots of places to sit in the lobby. We would definitely stay again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank ADVISING_IT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fruita, Colorado
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 5, 2014 via mobile

Hotel was clean and fairly priced. Only cons were room was to hot and the a.c. never did get it very cool. Also the internet connection was horrible, would not even work. They want you to get the pay internet. It should all be included.

Stayed July 2014, traveled with family
Helpful?
Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fred P, General Manager at SpringHill Suites Provo, responded to this review, July 7, 2014
Dear Brian,

Thank you for your comments. I appreciate you pointing out the areas in which we are performing well along with some areas of opportunity. Despite our best efforts in preventative maintenance, occasionally we rely on guest comments to know when something like an air conditioning unit may be undererforming. I promise that I will get my maintenance team right on that issue so that future guests will not experience the same inconvenience. In regards to the internet, we have tried to offer two options so that our guests can use the solution that is best for them. I am sorry that it did not meet your needs. Next time you visit our property, if you have the chance to do so, please stop by and introduce yourself and I will see if I can help you with a better solution for your particular needs. Once again, I truly appreciate you taking the time to write a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ivins, Utah, United States
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 30, 2014

Clean hotel with nice views of the Provo Mountains.
Meeting rooms were cool and comfortable.
Springhill suites needs to get better coffee.
I was disappointed that they do not do hard boiled eggs on the weekend because they do waffles.

Room Tip: Ask to be on the side looking at the mountains.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ellen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
Level Contributor
240 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
5 of 5 stars Reviewed June 27, 2014

While on a motorcycle trip through Utah I was in need of a hotel room in Provo. I selected this hotel purely on the TripAdvisor reviews. I'm glad I chose this hotel.

From the moment I entered the hotel the service provided by the front desk staff was superb. They were both friendly and knowledgable. Of note, I was offered and provided with a shuttle ride to/from a restaurant due to the fact that I had been riding my motorcycle all day and didn't want to ride to dinner.

The hotel has a modern decor that is both functional and visually appealing. My room was spotless and well laid out. The bed and pillows were very comfortable. The bathroom amenities are Paul Mitchell brand.

I cannot fault any aspect of this hotel. It is conveniently located with plenty of parking. Combine with with clean functional amenities and great service and this hotel is a great choice for a stay in Provo.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MisterCheeky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Provo

Property: SpringHill Suites Provo
Address: 1580 N Freedom Blvd, Provo, UT 84604-2573 (Formerly Provo SpringHill Suites by Marriott)
Location: United States > Utah > Wasatch Range > Provo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Provo
#4 Business Hotel in Provo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Provo 3*
Number of rooms: 82
Official Description (provided by the hotel):
The Provo SpringHill Suites is within walking distance of Brigham Young University and is an ideal location for Stadium of Fire, BYU Education Week, Women's Conference, and the Missionary Training Center. Access companies like Novell, Adobe, AtTask, and Cirque Lodge with our complimentary local shuttle service. Nestled next to the breathtaking Wasatch Mountains, this Provo hotel offers easy access to dining, shopping, and recreational activities such as skiing, hiking, and the best fly-fishing around. Families and sport teams will love our spacious and well appointed rooms with two queens or one king bed and all rooms provide a pull out couch for even more space. Take advantage of our complimentary breakfast and free high speed Internet. At the SpringHill Suites by Marriott®, you'll have the space you need to get things done or unwind and just be comfortable. Our stylish and smartly designed suites are 25% larger than a comparably priced hotel room, giving you room to succeed. ... more   less 
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Also Known As:
Provo Springhill Suites By Marriott Hotel Provo
SpringHill Suites Provo Utah

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