The air conditioning was shut off during the day (when I requested that it be left on, I was told the management told the room attendants to turn off the air conditioners in the rooms, even when they were booked for that night). The beds were hard.No quilted pads or pillow top mattresses there! The bottom sheet was not fitted and came untucked when you got in bed, and the sheets had several burn holes. There was no hot water for showers for 2 mornings. There were no amenities in the room, no coffee pot, no lamps. I asked for a lamp, and was told a lamp would not be available until the next night. That lamp had a broken switch, and I was told to just plug it in and pull the plug to turn it on and off. The swimming pool was empty and barricaded behind a fence along with three barking dogs and five old water heaters. We told the manager there was no hot water the first morning. He said that was impossible because the water heaters were new, but that 5 guests had checked out by 7:30 and that was why there was no hot water at 8:15. When we left early after again no hot water, the wife scolded us for not reporting the hot water problem before, as they could not get a plumber there over the weekend! But they seemed to have an on-site handy man who was apparently installing laminate flooring in one of the rooms on Saturday morning. He had gotten the broken lamp for us, and spoke to us every time we came in or out of the room.
On Friday night about 10 or 10:30 there were about 10 people who had pulled chairs out of a couple of rooms and were barbequing and drinking in the parking lot! Our room was so hot from the air conditioner being off all day that we wanted to have the door open for a while, but did not feel safe doing so with a party going on downstairs!
We were booked there for three nights, but had to leave after two nights of no sleep and no shower. No refund on rooms booked through the airline! They offered to change rooms, but there was no difference in the room, the beds, or the bedding! An expensive lesson, but but worth the days room rate just to get out of there! This is a motel I would pay not to stay in!
- Official Description (provided by the hotel):
- This Magnuson Hotels affiliate is located near Seven Peaks Waterpark, Peaks Ice Arena, Brigham Young University, Utah Valley University, Sundance Ski Resort, Timpanogos Cave National Monument, Alta Ski Resort and Snowbird Ski and Summer Resort. The City Center Motel offers guests Nate’s Diner which is open from 7 am to 7 pm, free parking with room for large vehicles, fax/copy service, guest laundry and pets are accepted with additional charges. Guest rooms may offer cable TV with extra stations, microwave, mini-fridge, free local calls, air conditioning, alarm clock, wakeup service and room service. ... more less
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- Also Known As:
- City Center Motel Provo Utah