Where do I start? We arrived late on a Thursday night after traveling 15 hrs from WA state. It was hot and at that point we wanted to shower and go to sleep. We got to our room and did just that. We put the air conditioner on and it was blowing warm air so we figured we just needed to let it run for a bit to cool off. Well that didn't happen. We had a long, hot miserable night. First thing in the am we went to the office and spoke with the manager about it and the first thing she says, in a very rude tone, is that we were the first ones to ever complain about it all summer and that she would have her husband check on it. So we left to go to BYU to get my son set up for school, leaving the AC on to show him it wasn't working properly. We come back 5 hrs later, go up to our room and its still the same. It's still running but no cold air! We go back to the office and ask if he's checked it and she said yes that he fixed it. We told her we went up to check and its like we left it. She got very defensive and told us her husband said he fixed it and didn't know what to tell us. We told her it wasn't fixed and asked her to come up to our room to see for herself. She said she couldn't because she can't walk up the stairs. At that point we told her to switch us to another room that the ac worked or we weren't going to stay the next night that we planned to and would like to be refunded. She had the nerve to tell us that she didn't have another room and since at that point it was past 11:00 am that if we were to do that we'd only get refunded half! Are you kidding me? We told her first thing in the morning!! She then gets on the phone with the her maintenance guy and told him that her husband checked it but we were still complaining to go check it out. Instead of arguing with her we left AGAIN to give them another chance to fix it. Three hours later we return and they are replacing the AC! My husband goes back to the office and asks her if she would compensate maybe half of the previous night because it is in the contract that says AC is provided. We obviously didn't have it plus all the inconvience we went through to prove to her that it was broke. She said no! We have never been treated this poorly at a hotel! They were extremely rude!!! I guess you get what you pay for! So people if you have to pay an extra twenty or thirty bucks for a hotel, do it! Do not waste your time at this place! It was absolutely HORRIBLE!!!! And oh by the way, the Internet sucked as well!
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- Also Known As:
- Provo Econo Lodge
- Econo Lodge Provo Utah