I was not able to be in town with my family and we had the need for an extra rollaway bed. I called to request it and was told that if my wife spoke with the manager we would be able to arrange it. My wife went early to talk to the manager and the person behind the desk told her that she couldn't talk to the manager. They were abrupt and rude. The only solution given to my wife was to get another room. As a Gold Elite member, I was very disappointed and frustrated. I ended up canceling the room and booking with a different hotel chain that would take care of our needs. Definitely note the quality of service I have come to expect. I was shocked at the poor service.
- Official Description (provided by the hotel):
- Located off I-15 for easy access, we are ideal for weddings and family reunions, business groups & athletic teams. Only 5 minutes away from Brigham Young University and Utah Valley University. Seven Peaks year round ice arena and summer water park are only 2 miles away. Want some outdoor fun? Sundance Resort is just a 13 mile drive up Provo Canyon. You'll also enjoy seeing Bridal Veil Falls and the Provo River. Who wants to shop? We're across the street from Provo Towne Centre Mall. We are only 5 miles away from most area athletic events and conferences. Complimentary WiFi high-speed Internet throughout the hotel. Always fresh and clean rooms, exceptionally comfortable beds. We offer daily a complimentary deluxe hot breakfast that includes: freshly brewed coffee, hot waffles, cereals, fresh fruit, and much more. At the Fairfield Inn in Provo, you're our #1 priority. We promise you'll be satisfied or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.™ ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Provo
- Provo Fairfield Inn
- Fairfield Inn Provo Utah