My wife and I had a mostly enjoyable stay at the Fairfield Inn in Provo. The front desk service was excellent. Checking in and out was a pleasure. I also enjoyed the good-sized hot tub and the above-average breakfast. The room was great. My one minor gripe was that one of the lamps wasn't turning on. No big deal.

My wife said the heater made a slight squeaking noise that made it a bit difficult for her to fall asleep. She is a very light sleeper. I wasn't bothered by it. She did enjoy the free breakfast. We both thought the staff member overseeing the breakfast was fantastic. If the price is right, I think we would stay here again if we needed a hotel in Provo.

As I was exiting the freeway on a snowy evening, my car was struck from behind. Needless to say, I was 600+ miles from home and my car had been totaled. I didn't get to the hotel until after 10pm and from the time I walked in the door this staff went out of their way to help me. They offered to feed me dinner from the breakfast bar, a late check out, and to help me in any way they could. The staff took the extra step to drive me to Salt Lake City so I could get a rental car and continue my trip. The care they took in making me feel like I was at home was unbelievable. If I am ever in the area again, they will be my hotel of choice.

We have stayed at this Fairfield Inn several times and have truely found a home away from home. The front desk staff of Katie, Jenna, Rebekah, and Rosa are not only very efficient but are also very warm and welcoming. They are, without a doubt, the best staff we have ever met in all of our travels. We look forward to our next visit and highly recommend this Fairfield.