I have absolutely no idea how anyone could rate this anything better than Terrible. I was in town and selected this hotel due to the proximity of the BYU stadium. Upon arriving, I turned the air conditioner on only to find that the fan made a horrible noise. I called and requested either the air conditioner be fixed, or to be moved to the other room. The front desk attendant arrived to my room, inspected the AC unit and advised that they could not fix it, nor could they move me to another room due to the fact that the hotel was sold out. Nor, would they give me a refund. I requested that a manager be called. I was advised that no manger was available. So I was suck with a room with a broken AC in which nobody would be able to sleep through. I ended up calling Days Inn Customer Service and they took my information. After being there for 15 minutes, I opted not to stay here. I have attempted to contact the hotel numerous times and nobody answers the phone. I have attempted to contact customer service, and after being on the phone three times for a total hold time of 75 minutes, I still have not made any headway in seeking a return on my funds.
The AC unit aside... the room smelled, towels were dirty, floors looked, beds were springy. Even if the AC worked, my review would be poor at best.
- Official Description (provided by the hotel):
- Nestled in the valley formed by the Uinta-Wasatch-Cache mountains, Days Inn Provo hotel near Brigham Young University is the perfect place for your Utah vacation. Our convenient location near Highway 189 means it is easy to visit popular destinations near our pet-friendly Provo, UT, hotel. Our welcoming, helpful staff will help you get the most out of your trip. ... more less
- Reservation Options:
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- Also Known As:
- Provo Days Inn
- Days Inn Provo Utah