I had a credit card guaranteed reservation and had confirmed with the hotel staff to get a room on the upper floor. When I arrived at 9pm, I was informed there was only one room available on the second floor. With nowhere to go, I accepted the only room available. When I entered the room, it had not been cleaned. The room stank like cleaner because three buckets of pine sol (or some other hideous smelling cleaner) were sitting in the kitchen, bathroom, and shower. The bed was unmade. The toilet was unflushed! When I attempted to check out, the deadpan girl at the front desk insisted she would have to charge me for the room!! I argued with her and requested she call the manager who was not in the hotel. They finally allowed me to leave without paying!!! They did nothing to find me another accomodation. I will never stay at this hotel again. When I complained to Marriott, they tried to work something out to make me happy. But the manager of this hotel, C. Chapple, dragged his feet for 5 months!!!! I guess he never wanted me to forget him.........
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- Also Known As:
- Residence Inn Provo Hotel Provo
- Provo Residence Inn
- Residence Inn Provo Utah