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“One night stay.”

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Shadow Ridge Resort Hotel
Ranked #30 of 60 Hotels in Park City
Auckland Region, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One night stay.”
Reviewed February 2, 2013

We stayed just one night last Sunday and found the reception staff helpful and friendly although we had to wait an hour and a half in the lobby before we could get into our room at 4.30pm but good chance to chat with guests. Disappointed to find no glasses to have a drink of water and no cups for coffee even though there was coffee available to make. When I asked the late night receptionist he said it was up to the owner to decide on what was provided and handed me a paper cup and I had to ask for 2 more as there were 3 of us staying. Not very helpful although luckily the only unhelpful staff member. Room was a little outdated and needs upgrading. OK for one night.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort Hotel, responded to this review, February 12, 2013
Irene,

Thank you for staying at the Shadow Ridge Hotel for one night while you were in Park City. I appreciate the feedback about the coffee issue you encountered. I will review the room you stayed in and add additional glasses for drinking. Again, I hope you had a great visit to Park City and look forward to your return.

Safe Travels!

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • Portuguese first
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English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 25, 2013

We just returned from a week long stay at Shadow Ridge during the Sundance Film Festival. The rooms were warm, clean and comfortable. It's a little old-fashioned but has great access to the slopes and the staff was super friendly and accommodating. There was a convenient ski shop in the lobby and a shuttle service to help us get around. We had a terrific time.

Stayed January 2013, traveled on business
Helpful?
1 Thank whtdwf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort Hotel, responded to this review, January 28, 2013
Dear Guests,

Thank you for the 5 star review and I appreciate staying with us during Sundance. Glad to see you had a good experience with the hotel and the on-site ski shop. We just added a new Adventure Desk that will help guests with all their adventure needs during their stay. Hope you had a safe trip home and look forward to seeing you soon.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
67 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 23, 2013

We chose Shadow Ridge for our Ski-cating hotel. All in all it was great as long as your expectations aren't too high.

There were good and bad things about this property. The price was amazing in comparison to nearby resorts. The size of our condo was incredible, it was enormous!!!

Things that were questionable. On arrival, the code we were given didn't open the doors. In low season you are to check yourself in, and we ended up having to call a maintenance person as the doors were broken.

The hot tub is very old school. It's in a room in the basement that could use an upgrade. It was fine, clean, hot and big... It was just a little retro. When we arrived the sauna was broken. 2 days later somehow put up a sign that said "closed for the season". Considering we were there for the season start, I found this a little dubious.

A lot of things in our condo seemed to break or work sometimes: our alarm clock, our humidifier, the hot water in one of our showers and our elevator. Our place came with a fireplace, but there were no instructions or wood along with it... so we didn't end up being able to use it.

Things that were awesome:
We rented a 2bdrm place and got 3 bathrooms!! All 3 had showers and bathtubs! The rooms were really enormous, we had so much space, it was unreal. We also had 3 balconies, all with great views of the ski hill. There were lots of dishes and cutlery. We could have fed about 12 people with no trouble if we had wanted to.

We had our snowboards/skis waxed in the Shadow Ridge shop and they did an awesome job and it was only $25! We dropped them off after a day of skiing and picked them up the next morning, it was very convienent.

As long as you are looking for value and not 5 stars, you will love this place.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort Hotel, responded to this review, January 25, 2013
Sara,

Thank you for the review and showing guests the +/-'s of the experience you encountered at the hotel. I am happy to see you enjoyed your condo and it's views. I am happy to announce we are going to be upgrading the down stairs gym, spa, hot tub and pool area this coming spring. This will give the hotel and its amenities a more welcoming feeling throughout the hotel. I hope you will get a chance to come back next year to see the beautiful upgrades once the project is completed.

Again, thank you for the review and hope you have safe travels back to Toronto.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 14, 2013

We had a fun stay and the hotel staff was very helpful with our checking out problem. We had a very late flight and Ashley with the help from her supervisor was able to extend our check out time to 5pm so that we had a place to shower and prepare for our flight home. Thanks for a great trip!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip4140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort Hotel, responded to this review, January 15, 2013
Philip,

Thank you for writing a review on Trip Advisor. I appreciate you recognizing one of our employees "Ashley" in your review. We strive on giving all guests 100% great customer service and in making sure we can do our best to take care of all your needs.

Hope you have a safe trip back home and look forward to your return.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morganville, New Jersey, USA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 12, 2013

Wonderful condo at Park City Mountain Resort base. Shadow Ridge Resort offers walk-to-lifts (1 minute). We stayed in Unit 306. Beautifully decorated, immaculate, very well stocked. Furnishings are high end in this unit. A true home away from home. We were so comfortable. This property has it all. Outdoor heated pool, hot tub, even a ski rental shop on premises. One block walk to bus transit center, with access to free town buses to anywhere (Main St, restaurants, bars, The Canyons, Deer Valley). Three world class ski resorts within 10 minutes.

Room Tip: We loved Unit 306; it is one of their premium units and well-deserved. Our unit had 2 bedrooms, 3 fu...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort Hotel, responded to this review, January 14, 2013
Eric,

Thank you for staying at the Shadow Ridge Hotel and writing a review on Trip Advisor. I am glad to see you stayed in one of our gems in the hotel. Unit 306's owner has taken great pride to provide guests with a 'home away from home' feeling. Again, I do appreciate you taking the time to write the review and look forward to your return.

Safe travels!

Branden Peck
Shadow Ridge Hotel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Michigan
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 1, 2013

Just stayed at Shadowridge for New Years trip. Very friendly and accommodating staff. Free shuttle service to local area. Great ski rental shop right in lobby. Easy access to lifts. Beautiful rooms, our 2 bed condo had three bathrooms and daily maid service. Couldn't ask for anything better!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acdecal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort Hotel, responded to this review, January 5, 2013
Dear Guests,

Thank you for coming to Park City and celebrating at the Shadow Ridge Hotel for New Years! I appreciate the business and look forward to your return.

Safe Travels back to Michigan.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Escondido, California
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 1, 2013

I understand that I stayed during the holiday and they were booked but the service overall was not good. Our room was not ready when we arrived. The thermostat was non functional and had to be repaired on day one. Maid service was terrible, all they did was empty the trash and sometimes had enough towels left to provide clean ones. They skipped one day entirely, and never vacuumed in 7 days and when they showed up it was 4:30-5:30 PM when we were getting back from the slopes. Very inconvenient! It is not likely that we will stay here again unless it is a killer deal. We have had much better in Park City. The room was very dark! I mean lights must be on all day even when the sun is shining! Don't expect any help in the kitchen with leftover spices, Not even salt and pepper. the service staff must clean this out after every guest leaves. If I owned this unit and that happened to me, I would be furious. I have stayed in many condo rentals and there is always something. Everyone buys essentials like this while on vacation and leaves it for the next tenant. Not so here.

Room Tip: Need to ask if the your specific room has been renovated and when. The unit(s) we had were very dat...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EsconBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branden P, General Manager at Shadow Ridge Resort Hotel, responded to this review, January 5, 2013
Dear Guests,

Thank you for booking at the Shadow Ridge Hotel. I am sorry you didn't receive a condo unit up to your standards. Reading your review you mentioned how housekeeping didn't clean your room one day, would being cleaning your room in the evening hours and didn't vacuum the room the 7 days you were in house. This is unacceptable for the hotel standards and I will review these action items with my housekeeping Manager. I do appreciate you expressing your feelings about the hotel and how you think there should be guest essentials (spices, salt, pepper, etc.) in each room. Please keep in mind when booking many condo facilities in Park City there could be a difference between each room based on each room being individually owned. At the hotel we do provide guests an option with Premium and Standard rooms. This gives the guest the ability/chance to book an up-to-date room when they arrive. If you have any other questions please feel to reach out to me.

Again, Thank you for the review and expressing your feelings. It helps the hotel grow and become better for future guests.

Thank you,

Branden Peck
Shadow Ridge Hotel, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shadow Ridge Resort Hotel

Property: Shadow Ridge Resort Hotel
Address: 50 Shadow Ridge Rd, Park City, UT 84098
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Park City
#21 Family Hotel in Park City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Shadow Ridge Resort Hotel 2.5*
Number of rooms: 150
Official Description (provided by the hotel):

Stunning views and uncommon affordability make this resort property an ideal destination for couples, friends, families, and of course, larger business groups - home to more than 4,000 square feet of meeting space between four rooms.

Besides Shadow Ridge's exceptional proximity to the ski resort, guests enjoy being close to the galleries, restaurants, boutiques, and nightlife of Park City's Historic Main Street -- just a short half-mile walk or an even shorter half-mile ride via our complimentary on-demand shuttle service. And guests will find no easier access to ski and snowboard rentals than the clothing and rental shop that neighbors the front desk in our newly-remodeled lobby. Moreover, the Park City Municipal Golf Course is just steps away and transforms into a cross country skier's dream in winter, winding through rolling low hills and snow-tipped old growth trees.

Choose from a variety of accommodations, including everything from smaller hotel rooms with cozy private balconies to spacious 1- and 2-bedroom condos complete with full kitchens, warm fireplaces, and comfortable dining areas.

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Also Known As:
Shadow Ridge Hotel Park City
Shadow Ridge Park City
Shadow Ridge Resort Hotel Park City, Utah

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