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Best Western Plus Landmark Inn & Pancake House
Ranked #9 of 60 Hotels in Park City
Certificate of Excellence
GreenLeadersBronze level
1 review
“Visitor”
Reviewed July 10, 2014

Excellent Price for services received. The staff was good to work with hotel is clean and located near easy access to other attractions in the area. My family and I have stayed here several times, because of the positive experiences we have had.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 932toddd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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691 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Arvada, Colorado
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 9, 2014

Full of contradictions - average staffing, room was comfortable, but cleanliness varied. Parts of the room were spotless, while things like toilet paper stuffed in the doorjamb and a dead rat outside the window made me wonder just how much care was taken to keep the hotel clean. Breakfast buffet provided lots of fresh choices.

Room Tip: Choose a room without a view of a dead rat.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank JHawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty B, Manager at Best Western Plus Landmark Inn & Pancake House, responded to this review, July 11, 2014
Dear JHawn—I would like to take time to thank you for your recent post on trip advisor… Let me assure you that this is not indicative of our normal level of service I’ve reviewed this problem with housekeeping and maintenance; they have assured me this will not happen again… As far as the dead “rat” let me assure you this is not a rat… but our friendly Uinta Ground Squirrel, most of our guests love to see them around the hotel, due to our Mountain atmosphere, I do want to apologize that you didn’t get to see the cute guy in action… Thank you for bringing this to our attention, we have had the little guy removed from the property. Please let me know if you have any questions…

Thank you again!
Tyler Mitchell
sales@bwlandmarkinn.com
800-548-8824
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheyenne, United States
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 8, 2014

We often stay at Best Western Plus at Park City whenever i am racing in Utah. Good hotel / restaurant, facilities &staff. On our last visit, we were having difficulty securing a future BW reservation with Best Western Kamota in Casper, WY. Front Desk and Evening Managers Whitney Wilde and Staci Williams worked the better part of the evening to ensure our Casper Best Western reservation was in place and secure. Great service & Grateful thanks. // RL

Green Features: Great Best Western staff support for B-W guests and we presume environmentally friendly!
  • Stayed June 2014, traveled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Rossiter W L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bountiful, Utah
Level 6 Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed July 7, 2014

We stayed one night for a last-minute family get-away on a busy holiday weekend. We were travelling with a handicapped daughter and a dog. Although this hotel showed no availability online, my quick call to the front desk got me to a friendly young lady who cheerfully booked me a 2 queen, non-smoking, handicap accessible, pet friendly room with a cheap rate! Dog fee was only $10 and they allow larger size pets! It was everything we needed.
Upon arrival our room was very spacious and adequately clean. Nothing fancy. Holes in wall above beds indicated photos were removed and not replaced. A 4x6 hole above air control panel we assumed was from an older control panel that was removed but never patched. Smudges & fingerprints were still seen on bedroom mirrors. The mattress and bedding was very comfortable. We enjoyed the nice flatscreen TV, and the very strong wi-fi signal worked great for our phones. The air conditioning was quiet and cool and we really liked that it was mounted above the window & curtains instead of on the floor. The large handicap bathroom was very clean, well equipped with lots of handrails, had an accessible sink & a shower chair was even provided. We did not use the pool and hot-tub due to being overcrowded with a group of boys from a baseball team filling up the hotel for the weekend, but pool area looked nice. The fitness room is small and the machines are old but adequate for a short-term use. The hot breakfast here offers much more than the usual free fare - but the restaurant's cleanliness and service were lacking. Breakfast opens at 6 am and runs until 9 am. We wanted to avoid the baseball boy rush, so we arrived early at 6:20.There were only a handful of guests in the large area, and no one could have left yet, but still many tabletops (including ours) had not been washed off, the carpet was full of crumbs, and several items in the buffet were not stocked which indicated to us that they could not have cleaned the restaurant or stocked properly before opening up to customers. The raisins for the hot cereal were old, dry and hard. The 2% milk dispenser was completely empty. Two more indications they do not bother freshly stocking items each day. When I alerted the receptionist regarding the milk, she simply brought me a glass of skim milk (which I did not want) instead of alerting the kitchen and getting the 2% dispenser immediately filled (which I expected). The front staff seemed much more interested in sitting down and eating their own large breakfast at a front booth (which I personally thought was very unprofessional). They were on the clock. Why weren't they keeping things stocked & clean & taking care of customers? We would definitely consider staying at the hotel again due to all of the many positive features, but we hope the restaurant will raise their standards and the hotel will use a little more TLC in their rooms.
GUEST TIP: This hotel is near the Utah Olympic Park which we took the time to visit and it was fantastic! We would highly recommend all hotel guests here take the time to drive up the hill and go check out the museum (free) and if possible, see the fantastic daily freestyle show ($10 adults and $5 kids - well worth it!).
NOTE TO MANAGEMENT: The double door entrance by the restaurant is marked with a handicapped sticker and is the main entrance for hotel guests staying in handicap accessible rooms. However, this entrance is NOT accessible friendly. There’s NO electric door opener. It's a steep slope on the outside leading to the doors. So, it is impossible for a person in a wheelchair or with arm disability to navigate, open the doors, and enter by themselves. Currently, anyone handicapped must have assistance from someone else to enter your establishment. Please make your establishment fully accessible by installing an automatic door button that will open both the inner and outer doors with one push for easy entrance and exit! Thank you!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hollyday66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spanish Fork, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 7, 2014

This hotel has a comfortable and cozy feel. The layout of the room is well thought out. The beds are extremely comfortable. The staff are very friendly and helpful and go the extra mile to accommodate guest requests. The breakfast is excellent! Large assortment of breakfast buffet items to choose from. Hot chocolate with whipped cream is extra yummy!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
park City, United States
1 review
Reviewed July 3, 2014

Nice , clean hotel with a pleasant lobby and sitting area. The pool and hot tub area is nice. The rooms are fine but the air/heating system in the room has not worked properly on two occasions. The staff is friendly and helpful . The buffet should be skipped even though it's free. Always poor quality and cold food.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orem, United States
1 review
Reviewed July 3, 2014

My family of 25 stayed for 2 nights at the Landmark Inn and Pancake House. We had so many fun activities and memories here. We swam in the pool many times,, played ping pong and billiards together. Then in the evening, we all visited in the lobby while kids watched TV or played cards nearby. The landscape is breathtakingly beautiful. The hospitality at this hotel is superb!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Andrew L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Landmark Inn & Pancake House

Property: Best Western Plus Landmark Inn & Pancake House
Address: 6560 N Landmark Dr, Park City, UT 84098-4500 (Formerly BEST WESTERN PLUS Landmark Inn)
Phone Number:
Location: United States > Utah > Wasatch Range > Park City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Park City
#14 Family Hotel in Park City
#14 Business Hotel in Park City
#16 Romantic Hotel in Park City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Landmark Inn & Pancake House 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Best Western Plus Landmark Inn And Pancake House
Best Western Plus Landmark Inn & Pancake House Hotel Park City
Best Western Landmark Hotel
Best Western Park City
Park City Best Western
Best Western Plus Landmark Inn & Pancake House Park City, Utah

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